Health systems often try to solve major problems — Length of Stay, Readmissions, and Burnout — by adding new technology on top of broken processes. As our guest puts it, this is often just "digitizing chaos." In this episode, we sit down with Teri Sholder RN, MHA, former Chief Quality Officer at BayCare and AdventHealth, to discuss the operational reality of hospital turnarounds. Teri has led teams through massive shifts in documentation quality and care coordination, reducing readmissions by nearly 20% and slashing length of stay by focusing on the hard, unglamorous work of process alignment.

You can find Sholder Healthcare Consulting at sholderhealth.org. And you can find us at evidently.com.

In our very first episode, we had the pleasure of sitting down with Karen Sedivy, MD and diving into her journey from English major to economist to physician and eventually into healthcare leadership as Associate CMIO. Her work across so many different focus areas — from HIV care into economics and medicine — gives her a really unique perspective on systems and clinical workflows. We talk about her transition from family practice medicine into clinical informatics, the art & calling of medicine, and bringing humanity into the work you do every day. We couldn't be luckier than to have Karen as our first guest, and we think you're going to love her as much as we do.