The experience is where trust gets made or broken. Credit unions have always assumed theirs was safe. But somewhere between the app that locks you out and the branch that feels like a Saturday at the DMV, that assumption started expiring.

In this episode:

• Why credit union values are failing to connect with younger generations and what to do about it
• What member data credit unions already have and are not acting on nearly enough
• Whether the trust advantage credit unions have long assumed over banks is still real

A huge thanks to our sponsor, Pure IT.

Host: Joshua Barclay Co-host: Becky Reed Guest: Kaylee Ganus, Chief Marketing Officer, United Federal Credit Union

Credit unions are running networks that look nothing like the ones they started with. Knowing exactly what is connected, who approved it, and what it permits turns out to be harder than it sounds.

In this episode:

• Who is actually on the hook when a fintech vendor relationship goes wrong
• Why routine connectivity decisions carry risks that boards rarely understand
• What regulators actually expect when they ask credit unions to prove their vendor oversight is real

A huge thanks to our sponsor, Pure IT

Host:
Joshua Barclay

Sponsored Guests:
Trent Henson, CIO, Pure IT
Kyle Stutzman, SVP of Product Strategy, Kinective

Read the show notes and full transcript on our site: growyourcreditunion.com

Somewhere out there is a credit union board that poured themselves a bowl of nutritious succession planning. Most boards just grabbed the wrong box.

In this episode:

• Why transformation failures almost never start with the technology and what leaders are missing before the project begins
• Why young credit union professionals organized a panel at GAC to say the door to leadership is locked and what it will take to open it
• Which metrics credit unions treat as gospel that are actually just comfort numbers on a dashboard

A huge thanks to our sponsor Pure IT. Learn more at pureitcuso.com.

Host: Joshua Barclay Co-host: Becky Reed Guest: Brian Waldron, President and CEO, Dort Financial Credit Union

Read the show notes and full transcript on our site: growyourcreditunion.com

Your team is not underperforming because they are lazy. They are underperforming because they stopped believing that what they do changes anything. That is not a motivation problem. It is a leadership problem. And it has a fix that does not involve a single town hall or strategy deck.

In this episode of Grow Your Credit Union, host Joshua Barclay and co-host Becky Reed welcome Monica Meyerand, VP of Community Impact and Partnerships at OneAZ Credit Union, to discuss what to do when your team stops believing their actions matter, why succession planning keeps failing at the board level, and whether credit unions should be going narrower not broader to stay competitive.

Read the show notes and full transcript on our site: growyourcreditunion.com

Credit unions are feeding communities, funding scholarships, and keeping members out of payday loan cycles. The only people who know about it are other credit union professionals. That's not humility. That's a problem.

In this episode:

• Why the projects that stay on your list may be costing you more than the ones you kill
• What a $1 million internal fraud case reveals about trust, controls, and the danger of overcorrecting
• Why credit unions are their own best-kept secret and what to do about it

Host: Joshua Barclay

Co-host: Becky Reed

Guest: Kathryn Davis, President and CEO, Valley First Credit Union

Read the show notes and full transcript on our site: growyourcreditunion.com

A $12.6 billion merger collapsed. The credit unions are now in court. And somewhere in the middle of it all, a CEO allegedly told his merger partner he was a dictator and didn't care what anyone thought. The question worth asking isn't what went wrong. It's why nobody asked the right questions before the papers were signed.

In this episode:

• Why toxic workplace culture hits women harder and what credit union leaders are missing about their own culture
• What a collapsed $12.6 billion merger reveals about leadership character and due diligence
• Whether your conference budget is actually building skills or just buying inspiration

Host: Joshua Barclay Co-host: Becky Reed Guest: Stacy Armijo, Chief Experience Officer, Amplify Credit Union

Read the shownotes and full transcript on our site: growyourcreditunion.com

Every time a credit union has an unmet need, its ready to swipe right on a new vendor. But 450 matches later, nobody's having the hard conversation with the partners already sitting across the table. What if the answer was never a new vendor? What if it was just a better conversation with the ones you already chose?

In this episode:

• Whether credit unions are ready for 52% of CEOs to retire in six years
• Why buying more technology isn't the same as innovating
• The case for and against board term limits

Host: Joshua Barclay

Co-host: Becky Reed

Guest: Mike Valentine, President and CEO of BCU

Read the shownotes and full transcript on our site: growyourcreditunion.com

Nobody is buying bad technology on purpose. Credit unions are doing the best they can with cores that weren't built for the world they're operating in today, and the gap between what modern software promises and what actually plugs into your infrastructure is nobody's fault and everybody's problem. So how many more systems are you willing to add before you admit the foundation is the problem?

In this episode:

• Whether credit unions are preparing their people for AI
• Why nearly half of CEOs report feeling lonely
• What's really causing technology rollouts to stall at credit unions

Host: Joshua Barclay Co-host: Becky Reed Guest: Michael Goad, President and CEO of Dow Credit Union

A huge thanks to our sponsor, Pure IT

For nearly 10 years, Pure IT has helped credit unions modernize technology, strengthen cybersecurity, and build mission-aligned roadmaps. They meet you where you are, prioritize strategy, and reduce complexity. With deep cloud, security, and planning expertise, Pure IT helps credit unions operate securely and confidently. Learn more at pureitcuso.com today.