The experience is where trust gets made or broken. Credit unions have always assumed theirs was safe. But somewhere between the app that locks you out and the branch that feels like a Saturday at the DMV, that assumption started expiring.

In this episode:

• Why credit union values are failing to connect with younger generations and what to do about it
• What member data credit unions already have and are not acting on nearly enough
• Whether the trust advantage credit unions have long assumed over banks is still real

A huge thanks to our sponsor, Pure IT.

Host: Joshua Barclay Co-host: Becky Reed Guest: Kaylee Ganus, Chief Marketing Officer, United Federal Credit Union

Credit unions are running networks that look nothing like the ones they started with. Knowing exactly what is connected, who approved it, and what it permits turns out to be harder than it sounds.

In this episode:

• Who is actually on the hook when a fintech vendor relationship goes wrong
• Why routine connectivity decisions carry risks that boards rarely understand
• What regulators actually expect when they ask credit unions to prove their vendor oversight is real

A huge thanks to our sponsor, Pure IT

Host:
Joshua Barclay

Sponsored Guests:
Trent Henson, CIO, Pure IT
Kyle Stutzman, SVP of Product Strategy, Kinective

Read the show notes and full transcript on our site: growyourcreditunion.com

Somewhere out there is a credit union board that poured themselves a bowl of nutritious succession planning. Most boards just grabbed the wrong box.

In this episode:

• Why transformation failures almost never start with the technology and what leaders are missing before the project begins
• Why young credit union professionals organized a panel at GAC to say the door to leadership is locked and what it will take to open it
• Which metrics credit unions treat as gospel that are actually just comfort numbers on a dashboard

A huge thanks to our sponsor Pure IT. Learn more at pureitcuso.com.

Host: Joshua Barclay Co-host: Becky Reed Guest: Brian Waldron, President and CEO, Dort Financial Credit Union