This week, Chuck and Jenni dig into four stories reshaping how we think about generations, empathy, and boundaries at work: why the evidence for "generational differences" keeps failing to show up, the hidden emotional toll being carried disproportionately by women managers, new data on Britain's always-on work culture, and the ongoing debate about what business casual even means anymore.

The conversation opens with a challenge to one of comms' most persistent assumptions. Drawing on a LinkedIn post and research roundup from Rob Briner, there is little support for the idea that Gen Z, millennials, Gen X, and boomers genuinely differ in their attitudes, needs, or communication styles. Chuck and Jenni discuss why the theory endures anyway, pointing to environment and life stage, not generation, as the real drivers of behaviour.

From there, the conversation turns to a Business Insider piece on the hidden cost of empathy at work. The article follows several women, including an HR executive who returned from maternity leave to find herself functioning as her team's unofficial therapist, and cites Harvard Business School research showing over 80% of women managers surveyed spend at least 30% of their working week on caring tasks, nearly a full day, with 59% saying that load has grown over the past year. Chuck and Jenni talk through why this burden falls disproportionately on women, the risk of untrained managers overstepping into territory better suited to trained professionals, and what organisations should be doing to build in proper support and boundaries.

Next, new research from HiBob puts numbers behind Britain's always-on culture, with 42% of UK workers considering quitting due to stress, 58% reporting increased pressure compared to two years ago, and over half checking work messages on holiday or within minutes of waking. Chuck shares a story about his father's first pager as a marker of when "reachable" quietly became "expected to respond," and the pair discuss whether work has always felt like this - how can we know without research from years ago?

The episode closes on a lighter note with a Wall Street Journal piece on Gen Z redefining business casual, prompted by Jenni's own real-world sighting of some questionably casual office attire. Chuck and Jenni share sharply different takes, weighing individuality and comfort against the message clothing sends before anyone's said a word, with an assist from Jenni's stylist on where the line sits.

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00:00 Intro

01:14 Freq-out: fired over a $2 cookie (Ford)

06:22 Do generations at work matter? (Rob Briner & "zombie ideas")

12:31 The hidden cost of empathy at work

20:02 The "always-on" culture (HiBob research)

28:45 Gen Z redefines "business casual"

34:20 Freq-outs: the World Cup red-card U-turn (+ a birthday)

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Want to find out more about Chuck’s work and ICology - check out the website and how to become a member here: https://www.joinicology.com/

Jenni’s a regular speaker and consultant on leadership credibility and internal communication, you can find out more about how to learn from her and work with her here: https://thejennifield.com/

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Articles mentioned in this episode:

Generations at work don’t matter

https://www.linkedin.com/posts/rob-briner_oh-dear-oh-dear-oh-dear-this-is-getting-share-7478814435411689473-fNoP/

The hidden cost of empathy at work https://www.businessinsider.com/hidden-cost-empathy-tax-work-women-2026-7

New Research from HiBob and the impact of Always on culture

https://www.hibob.com/news/britains-workforce-transformation-gap/

Gen Z redefine ‘business casual’ https://www.linkedin.com/news/story/gen-z-redefines-what-constitutes-business-casual-8959026

This week Jenni and Chuck are digging into the real return on AI-driven layoffs, why AI-generated writing has stalled instead of taking over the internet, what's really happening as companies go quiet on LGBTQ+ support, and a new report picking a fight with the entire employee engagement industry.

Gartner surveyed 350 executives at billion-dollar-plus companies and found that roughly 80% of those deploying autonomous AI made workforce cuts — but the cuts had almost no relationship to actual return on investment. Jenni and Chuck unpack why this creates a messaging problem for comms teams: when a company frames AI as a growth story but the visible news is a headcount reduction, employees notice the gap between what's said and what's done, and that's where trust erodes. Gartner also predicts autonomous business will become a net positive job creator by 2028–2029, driven by new forms of work AI can't absorb — a reminder that in past waves of technological change, roles have shifted rather than simply vanished.

Next, a Graphite analysis of tens of thousands of English-language URLs from Common Crawl shows that AI-generated articles have flattened at around half for over a year. Jenni and Chuck talk through what that plateau might mean, from the risk of AI models increasingly training on AI-generated content, to how easy it's becoming to spot formulaic, AI-flavoured writing in places like CEO messages and LinkedIn posts. The conversation lands on a practical question for internal comms teams: it's less about whether AI wrote something, and more about whether it still sounds like a real person who works there.

A Harris poll catches the current DEI rollback in action. The majority of LGBTQ+ employees have noticed a meaningful shift in how their workplace talks about LGBTQ+ issues, and a significant share say the conversation has dropped off or never started at all — with only around a third reporting a workplace that combines strong policy with genuinely supportive culture. Jenni's advice for leaders tempted to see silence as the "safe" option is blunt: silence is still a choice, and it should be tested against the company's stated values rather than treated as neutral. The data backs her up — a large majority of LGBTQ+ employees say they're more likely to stay at a company that visibly supports them, and non-LGBTQ+ employees overwhelmingly say the way a company treats its LGBTQ+ colleagues signals how it treats everyone.

Finally, a new Integral report challenges the value of employee engagement as a predictor of workplace behaviour. Around three-quarters of the workforce counts as "engaged" by traditional measures, yet a third of them work in environments where they expect destructive colleague behaviour at triple the rate of their peers. Jenni, who has been writing about why engagement alone is the wrong measure of organisational health, calls it one of the most useful reports she's read on the topic, particularly its focus on behaviour over a single tidy score. Chuck connects the dots back to the LGBTQ+ story earlier in the episode, tying the "freedom to speak up" condition directly to whether employees feel safe bringing themselves to work.

This week's conversation also ties back to a few earlier episodes worth revisiting: Episode 13, where Jenni and Chuck first talked about the risks and dangers employees feel in bringing themselves to work; Episode 55, which covered the Firstup report comparing UK and North American employee engagement and the role benefits play in why people stay; and Episode 63, where Jenni discussed Dorie Clark's The Long Game.

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Want to find out more about Chuck’s work and ICology - check out the website and how to become a member here: https://www.joinicology.com/

Jenni’s a regular speaker and consultant on leadership credibility and internal communication, you can find out more about how to learn from her and work with her here: https://thejennifield.com/

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Articles mentioned in this episode:

AI Layoffs Free Up Budget but Don't Deliver Returns https://www.gartner.com/en/newsroom/press-releases/2026-05-05-gartner-says-autonomous-business-and-artificial-intelligence-layoffs-may-create-budget-room-but-do-not-deliver-returns

AI Writing Hits a Ceiling https://www.axios.com/2026/05/15/human-vs-ai-written-articles

Companies Are Going Quiet on LGBTQ+ Support — and Employees Notice https://theharrispoll.com/wp-content/uploads/2026/06/Inclusive-Insights-Report-Workplace-June-2026.pdf

The Engagement Fallacy: Why Engaged Employees Still Quietly Quit https://www.teamintegral.com/integral-index/

This week Jenni Field and Chuck Gose are talking about long-term thinking in a short-term world, what the resignation of the UK Prime Minister reveals about leadership communication, new data from Gallup on the state of global employee engagement, and the ongoing confusion between remote and hybrid work.

Jenni opens by reflecting on the resignation of UK Prime Minister Keir Starmer, with coverage noting that critics felt he lacked the communication skills to connect with the public — described as coming across as stiff and wooden in an era where authenticity and emotion dominate. Jenni and Chuck explore what this reveals about the expectations placed on leaders, drawing a parallel to the CEO experience and asking whether the patience to let leaders develop their communication over time has simply disappeared.

Gallup's State of the Global Workforce 2026 report lands with a striking headline: global employee engagement has dropped to 20%, its lowest level since 2020, with an estimated $10 trillion cost to the global economy in lost productivity. But the finding Jenni and Chuck dig into most is the shift in manager engagement — once consistently higher than that of the people they lead, it has now fallen to near parity.

A New York Times Instagram post claiming remote work explains a third of the deterioration in American mental health over the past 15 years prompted a pointed response from organisational psychologist Adam Grant, who argued that hybrid work is in fact healthier than full office attendance. Jenni and Chuck agree with both — and that's the problem. Remote and hybrid are not the same thing, and treating them as interchangeable muddies conversations happening inside organisations right now.

Jenni brings a book to the table this week: The Long Game by Dorie Clark, which she finished after hearing them speak at a Chris Ducker leadership event. The book centres on long-term thinking in a short-term world — and Jenni draws a direct line between its ideas and the pressures she sees on communications, HR, and leadership teams who are reacting to the next three to six months rather than building toward a clear destination. Three quotes from the book shape the conversation, including the idea that enduring discomfort and humiliation may be necessary for the most powerful long-term rewards — which Chuck reflects on through the lens of building Frequency from zero.

CHAPTERS 00:00 Intro + good news: Meta stops tracking employees 05:05 UK PM resigns — can leadership communication be taught? 09:05 Gallup 2026: engagement at a 5-year low (and the manager problem) 16:14 Remote vs hybrid: why we keep confusing them 22:33 The Long Game: long-term thinking, by Dorie Clark

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Want to find out more about Chuck’s work and ICology - check out the website and how to become a member here: https://www.joinicology.com/

Jenni’s a regular speaker and consultant on leadership credibility and internal communication, you can find out more about how to learn from her and work with her here: https://thejennifield.com/

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Articles mentioned in this episode:

UK prime minister has resigned

https://www.bbc.co.uk/news/articles/cwygj95xrp9o

Global employee engagement has fallen to its lowest level since 2020

https://www.gallup.com/workplace/349484/state-of-the-global-workplace.aspx

We ran the numbers and remote work is bad for us

https://www.instagram.com/p/DZzbfz0Egtw/?igsh=MW95ZWhqbXV1ZXA3MA%3D%3D

The Long Game by Dorie Clark

https://dorieclark.com/longgame/

Jenni and Chuck are in the same room for the first time in 60+ episodes, and they spend it arguing about whether your headphones are quietly making coworkers think less of you. Before that, four reports worth a comms team's attention: email benchmarks, CCO pay, and a leadership sentiment gap.

Recorded in person in Toronto after IABC World Conference and Comms Reboot, this week's episode digs into the data that cuts against communicators' instincts.

Workshop's 2026 report (186 million emails, 580 companies) sets the median internal open rate at 73%. The headline isn't the number, it's what argues with your habits: small targeted sends beat mass blasts, plain text beats image-heavy email even though 97% of emails still include an image, and SMS clicks run nearly three times higher. Who are we really designing these emails for?

A Wall Street Journal piece tracks the Chief Communications Officer's rise, now reporting straight to the CEO at nearly half of organizations, with base pay past $450K. The catch: workload satisfaction is falling and the role keeps absorbing reputational risk that used to belong to the whole leadership team.

Culture Amp analyzed 1.7 million employees and found a 40-point sentiment gap between the C-suite and individual contributors, plus a reminder of how far one leader's quality travels through performance, attrition, and trust.

Then the headphones debate. Research says coworkers judge each other not for what's playing, but for the story they invent about why you've got them on. Jenni and Chuck do not agree, and it becomes the liveliest stretch of the episode.

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Want to find out more about Chuck’s work and ICology - check out the website and how to become a member here: https://www.joinicology.com/

Jenni’s a regular speaker and consultant on leadership credibility and internal communication, you can find out more about how to learn from her and work with her here: https://thejennifield.com/

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Articles mentioned in this episode:

The Internal Email Benchmark Is Now 73%

Workshop — 2026 Internal Communication Benchmarks & Best Practices

Comms Chiefs Stormed the C-Suite. Now They're Overwhelmed.

The Wall Street Journal — The Revenge of the Publicists: How Comms Execs Stormed the C-Suite

Leaders Think Work Is Great. Their Employees Disagree by 40 Points.

Culture Amp — The Leadership Advantage: How Great Leaders Elevate Organizational Performance

Your Headphones Are Sending a Message You Didn't Write

Harvard Business Review — Research: What Message Are Your Headphones Sending Your Coworkers?

This week Jenni and Chuck dig into four stories that all circle the same theme: more isn't working.

They start with Nick Bloom's latest research on whether working from home helps or hinders mental health, unpicking the tricky question of causality versus correlation, and landing on the idea that autonomy and choice, not location, are what actually drive wellbeing.

From there they turn to a Harvard Business Review piece on why effective leaders so often get branded as "the problem," using the example of a decisive executive whose pace exposed a culture of over-consensus rather than created one, and reflecting on how organisations are too quick to blame the leader rather than the system they've stepped into.

Next up is Scarlett Abbott's World Changers Report, where they pull out striking gaps between what HR and internal comms believe employees understand about vision and strategy, and questions why performance management remains the top investment priority in employee experience despite engagement continuing to fall.

Finally, they cover a new report from Fresh Intranet on the "intent gap," revealing that only 12% of employees read internal communications in full, that the vast majority have turned to AI to summarise messages, and that volume of competing communications, not quality or relevance, is the single biggest factor in whether anything gets read at all.

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Want to find out more about Chuck’s work and ICology - check out the website and how to become a member here: https://www.joinicology.com/

Jenni’s a regular speaker and consultant on leadership credibility and internal communication, you can find out more about how to learn from her and work with her here: https://thejennifield.com/

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Articles mentioned in this episode:

Does WFH help or hinder mental health?

https://www.linkedin.com/posts/nick-bloom-stanford_how-to-tell-correlation-from-causation-does-share-7468658679458971648-2pJh/

Why Effective Leaders Get Branded as Problems https://hbr.org/2026/05/why-effective-leaders-get-branded-as-problems

World Changers report from Scarlett Abbott https://publications.scarlettabbott.co.uk/world-changers-2026/home

The employee attention recession https://freshintranet.com/ebook/the-employee-attention-recession-report-2026/

Frequency is back with an episode that connects the dots between inauthenticity, artificial intelligence, a shifting workforce, and what bad management really costs. Jenni opens with a few standout takeaways from the Gallagher Summit in London — including a line worth writing on a sticky note: trust travels socially, not structurally. It's a reminder that no matter how sophisticated our digital infrastructure gets, trust still moves through people, not org charts.

The first story pulls back the curtain on something many have suspected: those polished LinkedIn leadership posts - full of wisdom about kindness and titles - are often written by virtual assistants in the Philippines, working from four-page memos and WhatsApp tip-off groups, running everything through ChatGPT. Jenni and Chuck dig into what this means when the same outsourcing logic slides from external social media into internal communications, and whether the hunger for likes has quietly corroded what authenticity even means for leaders.

From there, the conversation turns to a University of Maryland study analysing 61,000 stories — human and AI. The researchers found they can identify AI writing with 93% accuracy, and the tell isn't M-dashes or overused adjectives. It's structure. AI over-explains, resolves conflict cleanly, ties everything in a bow. Humans leave gaps and trust the audience to connect the dots.

The third story shifts to the workforce itself. One in four US workers is now over 55, up more than 17% in a decade, with some sectors - farming, school bus driving, transit - running significantly higher than that. Chuck and Jenni dig into the distinction that changes everything for communicators and managers: is this workforce staying because they want to work, or because they can't afford to stop? That question has profound implications for how organisations design employee experience, what they put in engagement surveys, and whether comms strategies built around the next generation are missing a much bigger part of the picture.

The final story is Beth Littlewood - canoe polo champion, personal trainer, and someone who drove 800 miles through the night from the European Championships in Germany after her manager revoked her leave mid-competition and demanded she return for a meeting. The manager didn't show up. He was away on training. Beth represented herself at tribunal, relying on meticulous employment records, and won approximately £149,000. The judge described the manager's no-show as contemptuous and blamed poor communication for the entire situation. But as Jenni and Chuck make clear, this isn't a communication story — it's a management story, a culture story, and a reminder that documentation is sometimes the only protection an employee has.

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Want to find out more about Chuck’s work and ICology - check out the website and how to become a member here: https://www.joinicology.com/

Jenni’s a regular speaker and consultant on leadership credibility and internal communication, you can find out more about how to learn from her and work with her here: https://thejennifield.com/

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Articles mentioned in this episode:

The COMPASS framework details

"The Filipino virtual assistants behind LinkedIn's 'thought leadership' content mill"

"New research: AI vs narrative structure"

"America's aging workforce: one in four workers is now older than 55"

"Athlete forced to travel 800 miles for meeting that boss didn't show up for wins £149,000"

In this episode, Jenni Field and Chuck Gose cover four stories that together paint a picture of organisations still struggling to align how work is designed with what work actually demands — from the disappearing nine-to-five to a 150-year history that began not with leaders, but with employees.

The first story, from the Economic Times, examines how AI and hybrid work are accelerating the end of the traditional nine-to-five. The argument is that the modern workday has become a chain of reactions — meetings, approvals, message threads — rewarding responsiveness over reflection. As AI takes over repetitive execution, the real competitive advantage shifts to judgment and creativity. Jenni and Chuck discuss why leaders are still measuring input rather than output, and why the shift from presence to performance has been so slow to take hold. Chuck challenges the multitasking myth head-on: busy is not productive, and neither is bragging about it.

The second story uses the Colorado River as a lens on how organisations quietly hollow themselves out. With Lake Powell at approximately 24% capacity and Lake Mead at approximately 32%, the seven affected states still cannot agree on new operating rules — a textbook case of what economists call the tragedy of the commons, where every actor optimises for their own benefit while the shared resource collapses. Jenni and Chuck draw direct parallels to organisational life: talent pipelines, team capacity, and market trust all get depleted the same way, one rational individual decision at a time. The fix, they argue, requires leaders to think at system level, not just team level.

The third story, from Fast Company, takes aim at the word empowerment itself, arguing it is simply dependence with better branding. When every meaningful decision still runs through a gauntlet of approvals and sign-offs, the language of freedom masks a system of control. The authors distinguish between giving people responsibility for outcomes while retaining authorship over the decision-making path — and that gap is where genuine ownership breaks down.

The final story comes directly from Jenni's attendance at the History of Internal Communications Conference, hosted at Brunel University in London by Professor Michael Heller. What struck Jenni most was that internal communications didn't begin with leaders deciding their people needed to hear from them — it began with employees wanting to connect with each other. The first internal magazine appeared in 1878, and by the 1930s almost every large-scale organisation had a company journal, but it was rooted in social connection, education, and community. The history, they argue, should inform who we think communications is actually for.

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Want to find out more about Chuck’s work and ICology - check out the website and how to become a member here: https://www.joinicology.com/

Jenni’s a regular speaker and consultant on leadership credibility and internal communication, you can find out more about how to learn from her and work with her here: https://thejennifield.com/

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Articles mentioned in this episode:

• The end of 9-5: how ai and hybrid work are transforming enterprise culture
• The Colorado river story
• Why empowerment is a management lie
• History of internal comms conference
• The value of internal communication - Jenni’s speech from The history of internal comms conference
• Comms Reboot Toronto tickets - use the code Monkey25 for a 25% discount!

Articles mentioned in this episode:

1️⃣ The AI Paradox: Employees Are Ready, Organisations Are Not

2️⃣ Vibe Coding Built 380,000 Publicly Accessible Apps — Many With Your Company's Data Inside

3️⃣ The Gap Between What Leaders Think and What Employees Experience

4️⃣ Meetings Are Now the Primary Way We Experience Each Other at Work — So Why Are Most Still an Afterthought?

5️⃣ Yondr at Work: Phone Bans Are Spreading — and the Evidence Is Mixed

In Episode 58 of Frequency, Jenni Field and Chuck Gose dig into five stories with a golden thread of technology.

Microsoft's 2026 Work Trend Index, drawing on 20,000 workers across 31 countries, makes the case that the biggest barrier to getting value from AI isn't the technology and it isn't the people — it's the organisation itself. Two thirds of AI users say the technology lets them spend more time on high-value work, and 58% say they're producing output they couldn't have produced before. Jenni pushes back on some of the data's framing, arguing that producing work you couldn't produce before only matters if it's work that needed doing!

Chuck breaks down new research from Israeli cybersecurity firm Red Access, which scanned apps built with vibe coding tools — platforms that let non-developers build and deploy software using AI — and found 380,000 publicly accessible assets, around 5,000 of which contained sensitive corporate data. Jenni draws a useful parallel to the arrival of Canva — democratising a capability is fundamentally a good thing, the security problem is the risk attached, not the essence of what's possible - vibe designing anyone?

The starkest data of the episode comes from Axios HQ's 2026 internal comms report. 27% of leaders believe their employees are fully aligned with the organisation's goals. Only 9% of employees agree. Poor communication is estimated to cost between $3,600 and $37,000 per employee per year — and as Chuck walks through the maths for a company of a thousand, ten thousand, or more, the numbers become impossible to ignore.

Priya Parker, author of The Art of Gathering, gets her due in a story on meeting design. Parker's argument — that in remote, hybrid, and distributed workplaces, meetings are no longer just one tool among many, but the primary way people experience the organisation. Her provocation that most meetings fail before they start, because the person calling them has mistaken a category for a purpose, draws Jenni to argue that employees don't have to wait for organisations to fix this: you have agency over the meetings you're in and the ones you run.

Finally, the phone pouch has arrived in the workplace. Companies including ID.me are locking employee devices in Yonder-style sealed pouches during shifts, and JP Morgan Chase's Jamie Dimon has called phones in meetings disrespectful. For Jenni, the more fundamental issue is the trust signal it sends: rather than having a direct conversation about behaviour, companies are taking the easier route and removing the object. Chuck's closing point is characteristically grounding — he'd lock his phone up if Jamie Dimon locked his up first.

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Want to find out more about Chuck’s work and ICology - check out the website and how to become a member here: https://www.joinicology.com/

Jenni’s a regular speaker and consultant on leadership credibility and internal communication, you can find out more about how to learn from her and work with her here: https://thejennifield.com/

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