Tekmetric transformed my shop. Plain and simple. Want that for yours? Touch HERE

If you're like me and aren't good at marketing, don't do it on your own. Let the experts handle it. Touch HERE for more on Turnkey Marketing.

Send your service advisor to hands down the BEST service advisor training in the industry (even other coaching companies agree). It's Elite Worldwide's Masters Program. The next one is happening in Dallas Texas, September 10-12. Learn more HERE

When I used the maintenance tool for the fist time with Detect Auto, my mind was blown. My advisors had the same reaction - and then SO MUCH MORE TIME. Learn more about Detect Auto and book a free demo now!

In this episode, Mike Allen sits down with Jordan Mosely to talk about growth, technology, and the realities of running a multi-location business. Jordan shares how sticking to a proven playbook has helped him scale his quick lube and hybrid locations, and explains why obsessing over small cost details—like labor and materials—makes a huge impact on the bottom line. The conversation also dives into the pain (and promise) of current AI and software integrations, when Mike and Jordan both agree that the right technology is important, but execution, adaptation, and focusing on the basics are what truly drive success.

Timestamps:
00:00 Covered wagons and old-school shop software
02:14 What really goes down at shop events and happy hours
03:15 Playbooks and the secret to sticking with a process
04:14 The quick lube model vs. full-service auto repair
05:48 Learning from industry “gurus” and finding what works
06:38 Car wash business models and subscription secrets
08:09 Breaking down car wash economics and margins
09:26 Pennies make the profit: expense structure and labor
10:22 Why every phone call counts—and how much fumbled calls really cost
12:04 AI cameras, call reviews, and upgrading shop tech
12:41 Why onboarding new AI tools is painful (but worth it)
14:00 Using Rilla, custom AI, and making tech work for your team
16:28 Are unified shop platforms possible—or is it always 19 subscriptions?
18:42 The challenges of double-entry and why Tekmetric stands out
20:54 Tectonic event review: what a professional trade show looks like
22:24 Fixing cars vs. trying to code your own AI: why you should pick a lane
24:00 Confessions about chaos, change—and the need for therapy
26:14 Dealing with online haters in the auto industry
27:16 Remote and virtual advisors: the future, or a flop?
30:07 The “sales hammer” model and selling from afar
31:49 What happens when you try to run a fully remote shop
32:35 Why execution is everything for new shop models
34:42 20 groups, private equity, and the independent shop owner line
36:44 Why big shop owners show up at trade shows
38:14 Confession time: Subaru oil change disasters and red flags
39:25 High turnover in quick lube—onboarding and training struggles
40:05 Why you need to launch that training, even if it’s not perfect
41:57 What’s next: acquiring more stores, riding the oil price wave, and 1% daily improvement

Keep shop management, payments, marketing (all the things) all in one place with Tekmetric. It will CHANGE YOUR LIFE. Click HERE

Turnkey Marketing has made my life SOOO much simpler, AND they've helped keep the phone ringing. Do you need these two things too? Learn more HERE

When I used the maintenance tool for the fist time with Detect Auto, my mind was blown. My advisors had the same reaction - and then SO MUCH MORE TIME. Learn more about Detect Auto and book a free demo now!

Send your service advisor to hands down the BEST service advisor training in the industry (even other coaching companies agree). It's Elite Worldwide's Masters Program. The next one is happening in Dallas Texas, September 10-12. Learn more HERE

For years I thought I could handle the hiring process on my own. But, after far too many bad hires, it was clear I needed help. Promotive came through for me with a rock star hire in just a few days and I couldn't be happier. Swallow your pride and bring in Promotive for that open position you have at your shop today. You can thank me later. Learn more HERE

In this episode, Mike and Matt talk about how to find and commit to a core operational identity—rather than constantly chasing new ideas or industry trends. True success comes from consistent execution of a strategy you believe in. You will NEVER underestimate the value of training, coaching, and leveraging proven systems like EOS or similar frameworks to help owners and employees gain clarity, stay accountable, and ultimately grow a sustainable, profitable business.

Timestamps:
00:00 Shop Owner Myths: $200 an Hour and the Truth about Starting Out
02:19 Celebrating Good Months
04:11 Best Month Yet—Sales Up, Staff Changes & a New Advisor
06:40 Fixing What Was Broken: Process, Accountability & a Data-Driven Turnaround
07:54 ARO Jumps by 20%—Here’s How They Did It
08:27 DVI Process Overhaul: Getting Real Numbers and Customer Buy-In
10:12 Tech Average Quotes—Setting and Hitting Profitable Targets
11:08 Maintenance Sales Struggles & Industry-Wide Challenges
12:23 Next Steps: Boosting Closing Ratios and Ongoing Advisor Training
13:09 Sales Presentation, Confidence & Learning to Overcome Objections
14:34 Regional Training Events: Why Travel Matters & Team Building
15:07 Bridging the Owner-Employee Gap: Training Techs & Advisors for Buy-In
17:20 Why Private Equity Buys Shops—Math, Mindset & Community Impact
20:19 Winning as an Independent: Local Presence, Team Culture, and Staff Retention
21:48 Training Takeaways: Eye-Opening Insights for Non-Owners
23:14 P&L and Labor Rate Workshops—Should Your Team Bring Their Books?
24:32 Shop Pay Plans & Real Labor Cost Realities
26:22 $350,000 Techs: The Truth Behind the Numbers & What’s Possible in Your Market
28:19 Pay, Value, and Raising Rates: What Customers Need to See
30:30 McDonald’s Drive-Thru vs. Customer Perception: Value & Expectations
31:33 Bringing Training In-House: Hosting Courses for Your Shop and Community
34:30 EOS, Traction, Rocket Fuel: Finding a System that Clicks
36:10 Visionary vs. Integrator: Why Every Shop Owner Should Read These Books
38:45 Team Structure, Core Genius, and the Power of Discipline
41:08 Identity Crisis? Finding (and Loving) Your Shop’s Unique Advantage
43:53 Don’t Change the Recipe—Simplicity and Full Commitment Win
46:43 Basketball Offense & Building the Right Team for YOUR System
48:46 Discipline, Focus & How Elite Shop Owners Set Themselves Apart
51:21 Quality Management Systems: Lessons from Manufacturing
52:15 Finding the Right Coach & System—Any Structure Beats None
53:46 Elon Musk Clarity: Vision, Discipline, and Blocking Out the Noise

Tekmetric opened my eyes to just how much a good SMS will do for a shop. Their software is top of the line, and with them, so is my shop. Try them for yourself HERE

My marketing before and after signing up with Turnkey Marketing is pretty scary. In a good way. Get your marketing right today HERE

Make your techs happier with Detect Auto. They'll stop getting "check noise" or "check vibration" from advisors with the customer concern tool. It will CHANGE YOUR LIFE. Book a demo HERE

Send your service advisor to hands down the BEST service advisor training in the industry (even other coaching companies agree). It's Elite Worldwide's Masters Program. The next one is happening in Dallas Texas, September 10-12. Learn more HERE

In this episode, Chris Gayne shares stories from his transition out of a military career and into shop ownership, including the accidental founding of Dale County Diesel. The conversation dives deep into the difference between running a transactional versus a relational business, emphasizing the value of building real connections with customers and staff.

Timestamps:
00:00 – Transactional vs Relational: What Kind of Shop Are You Running?
02:31 – From Military Flight Instructor to Shop Owner: Chris’s Journey
06:43 – Surviving a Helicopter Crash (& What It Teaches You about Mistakes)
14:02 – Leadership in the Shop: Lessons from Army to Auto Bay
19:26 – Why Good Techs Deserve the Right Work—and Right Culture
25:09 – How to Handle the “Unfixable”—Being Honest With Your Customers
32:04 – Flat Rate vs Teamwork: What Actually Works?
37:01 – Confession Time: If There’s a Problem in My Shop, It’s Me
44:44 – Hard Policies, Real People: Why Relational Beats Rigidity
49:55 – When to Tell Customers: “It’s Time to Move On from This Truck”
51:06 – Wrap Up: Honesty, Growth, and Call for Your Confessions