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In this episode, Mike Allen sits down with Jordan Mosely to talk about growth, technology, and the realities of running a multi-location business. Jordan shares how sticking to a proven playbook has helped him scale his quick lube and hybrid locations, and explains why obsessing over small cost details—like labor and materials—makes a huge impact on the bottom line. The conversation also dives into the pain (and promise) of current AI and software integrations, when Mike and Jordan both agree that the right technology is important, but execution, adaptation, and focusing on the basics are what truly drive success.

Timestamps:
00:00 Covered wagons and old-school shop software
02:14 What really goes down at shop events and happy hours
03:15 Playbooks and the secret to sticking with a process
04:14 The quick lube model vs. full-service auto repair
05:48 Learning from industry “gurus” and finding what works
06:38 Car wash business models and subscription secrets
08:09 Breaking down car wash economics and margins
09:26 Pennies make the profit: expense structure and labor
10:22 Why every phone call counts—and how much fumbled calls really cost
12:04 AI cameras, call reviews, and upgrading shop tech
12:41 Why onboarding new AI tools is painful (but worth it)
14:00 Using Rilla, custom AI, and making tech work for your team
16:28 Are unified shop platforms possible—or is it always 19 subscriptions?
18:42 The challenges of double-entry and why Tekmetric stands out
20:54 Tectonic event review: what a professional trade show looks like
22:24 Fixing cars vs. trying to code your own AI: why you should pick a lane
24:00 Confessions about chaos, change—and the need for therapy
26:14 Dealing with online haters in the auto industry
27:16 Remote and virtual advisors: the future, or a flop?
30:07 The “sales hammer” model and selling from afar
31:49 What happens when you try to run a fully remote shop
32:35 Why execution is everything for new shop models
34:42 20 groups, private equity, and the independent shop owner line
36:44 Why big shop owners show up at trade shows
38:14 Confession time: Subaru oil change disasters and red flags
39:25 High turnover in quick lube—onboarding and training struggles
40:05 Why you need to launch that training, even if it’s not perfect
41:57 What’s next: acquiring more stores, riding the oil price wave, and 1% daily improvement