In this insightful interview, Chad Greiter, Director of Digital Product at Simon, shares his expertise on e-commerce, AI, build vs. buy decisions, and leadership in digital product management. Discover practical strategies, industry trends, and future outlooks to elevate your e-commerce game.

Want any help Personalizing Every Customer Touchpoint? Check out ⁠https://Mobile1st.com⁠.

Interested in talking to Justin or getting on the show, find him on Linkedin: ⁠https://www.linkedin.com/in/justinaronstein/⁠

Insights:

• E-commerce team structure and hiring strategies
• Impact of AI on build vs. buy decisions
• Future of Web3 and blockchain in e-commerce
• Balancing legal and privacy concerns in digital marketing
• Leadership and technical expertise in digital product management

• (00:00:03) - ECommerce Growth Podcast
• (00:01:34) - How to Win on Amazon
• (00:06:54) - Philip Morris: How to Win on Amazon
• (00:13:31) - Should Brands Integrate with Amazon?
• (00:17:07) - The challenge of e-commerce in consumer healthcare
• (00:23:08) - Healthcare in Europe vs the US
• (00:26:35) - Pharmacies and the Omnichannel
• (00:29:23) - Marketing 360: The Future of AI

In this conversation, Andrew Horwat shares valuable insights into the world of e-commerce, emphasizing the importance of collaboration, testing, and understanding consumer needs. He discusses the structure of his team, the significance of resonance over reach in marketing, and the challenges of navigating brand guidelines. Andrew also reflects on learning from failures, the critical role of differentiation in a competitive market, and the future opportunities in e-commerce. He concludes with personal reading recommendations that inspire his work.

Want any help improving Revenue Per Visitor? Check out https://Mobile1st.com.

Interested in talking to Justin or getting on the show, find him on Linkedin: https://www.linkedin.com/in/justinaronstein/

Takeaways

• Andrew oversees a lean team managing digital content for retail partners.
• Collaboration across divisions is crucial for generating new ideas.
• Testing and experimentation help validate gut feelings in marketing.
• Resonance over reach is a key marketing principle.
• Understanding consumer insights is essential for effective marketing.
• Learning from failures is a vital part of growth.
• Differentiation is more important than ever in e-commerce.
• The unfiltered voice of the consumer is invaluable for insights.
• Brand guidelines can be tested but should not be broken.
• Reading and continuous learning are important for personal and professional development.

In this conversation, Anna, the Director of E-commerce for Buff City Soap, shares her insights on leading a small e-commerce team, the importance of storytelling in digital marketing, and the challenges of integrating online and offline retail experiences. She discusses the role of AI in enhancing customer engagement and retention strategies, emphasizing the need for personalization in e-commerce. Anna reflects on her journey, the lessons learned from failures, and the evolving landscape of e-commerce.

Want any help improving Revenue Per Visitor? Check out https://Mobile1st.com.

Interested in talking to Justin or getting on the show, find him on Linkedin: https://www.linkedin.com/in/justinaronstein/

Takeaways

• E-commerce leaders often wear multiple hats.
• Building a small team can lead to agility and innovation.
• Storytelling is crucial for engaging customers online.
• Creating a unique digital experience requires understanding customer needs.
• Testing and learning are essential for e-commerce success.
• Navigating challenges between e-commerce and retail requires collaboration.
• AI can enhance personalization and efficiency in e-commerce.
• Retention strategies should focus on hyper-segmentation and triggers.
• Personalization is key to winning back customers.
• Continuous learning and adaptation are vital in the e-commerce landscape.

In this conversation, Andrew Mosko, Director of D2C and Digital at Throne Sport Coffee, shares insights into his role overseeing digital commerce and marketing strategies. He discusses the evolution of e-commerce, the importance of agency support, and the lessons learned from failures in the industry. The conversation also delves into the impact of AI on consumer behavior, the significance of effective communication within teams, and innovative marketing strategies that leverage consumer psychology. Andrew emphasizes the need for storytelling in e-commerce and shares his current focus on understanding human decision-making processes.

Want any help improving Revenue Per Visitor? Check out https://Mobile1st.com.

Interested in talking to Justin or getting on the show, find him on Linkedin: https://www.linkedin.com/in/justinaronstein/

Takeaways:

• Agency support is crucial for managing digital marketing efforts.
• Failures in e-commerce are common and provide valuable learning experiences.
• Effective communication is essential for team dynamics and project success.
• AI is changing the landscape of consumer behavior and marketing strategies.
• E-commerce strategies must adapt to shifts in consumer engagement.
• Understanding human psychology can enhance marketing effectiveness.
• Storytelling is vital for connecting with consumers on product pages.
• Testing emerging channels can lead to innovative marketing opportunities.
• Continuous learning and adaptation are key to success in e-commerce.

In this conversation, Dimitri Anderson, CIO and Head of E-Commerce and Marketplace Strategy at Leroy Merlin, shares insights into his hybrid role that combines technology and business to drive growth. He emphasizes the importance of user feedback, innovative features, and A/B testing in e-commerce. Dimitri discusses the challenges of advertising overspending and the role of AI in enhancing customer experience. He also highlights the efficiency of small teams and the future trends in e-commerce, particularly in the South African market.

• Dimitri's role involves weaving technology and business priorities for growth. User feedback is critical for improving customer experience.
• Innovative features can significantly impact market response.
• A/B testing is a key strategy for optimizing e-commerce performance.
• Overspending on advertising can lead to significant challenges.
• AI can enhance customer interaction and drive sales. Small teams can be highly productive in e-commerce.
• The South African market is receptive to new e-commerce features.
• Learning from failures is essential for growth. Future trends in e-commerce will focus on interactive experiences.

Want any help improving Revenue Per Visitor? Check out https://Mobile1st.com

Interested in talking to Justin or getting on the show, find him on Linkedin: https://www.linkedin.com/in/justinaronstein/

In this conversation, Kasey Wiese, the Director of E-commerce at Liberty Safe, shares insights into her role and the challenges of leading an e-commerce team. She discusses the importance of prioritization, delegation, and emotional resilience in leadership. Kasey emphasizes the need for a culture of experimentation and the complexities of personalization in e-commerce. She also reflects on the stress of Black Friday and Cyber Monday, the significance of trust and communication in leadership, and the value of implementing best practices from the Baymard Institute. Kasey's experiences highlight the evolving landscape of e-commerce and the continuous learning required to succeed in this field.

Want any help improving Revenue Per Visitor? Check out https://Mobile1st.com

Interested in talking to Justin or getting on the show, find him on Linkedin: https://www.linkedin.com/in/justinaronstein/

Takeaways

• Kasey Wiese is focused on growing e-commerce at Liberty Safe.
• Prioritization is key in leadership roles, focusing on controllable factors.
• Delegation depends on the touch required for each role.
• In-house development can be more efficient during critical times.
• Emotional resilience is crucial in handling failures and mistakes.
• Creating a culture of experimentation is essential for growth.
• Personalization in e-commerce can be tricky and often misapplied.
• Black Friday and Cyber Monday present unique challenges for e-commerce leaders.
• Trust and communication are vital for effective leadership.
• Implementing best practices from Baymard can significantly improve user experience.

This is the first episode of Season 2. Episodes in season 2 will be released weekly and will be 30 minutes long.

In this episode, Garrett Peters, CEO and co-founder of Duncan and Stone Paper Company, shares insights into his daily responsibilities, the challenges of running an e-commerce business, and the lessons learned from failures. He discusses the importance of breaking down new tasks into manageable steps, the significance of building a strong team, and the strategies for future growth, including influencer marketing and optimizing Amazon sales.

Want help hitting your 2026 goals by increasing revenue per visitor? Checkout Mobile1st.com.

Takeaways

• The role of a CEO involves wearing many hats and handling various tasks.
• Finding joy in unexpected aspects of the job can lead to personal growth.
• Breaking down new challenges into smaller steps is crucial for success.
• Learning from failures is an essential part of the entrepreneurial journey.
• E-commerce requires more time and energy than initially anticipated.
• Building a team that works on their passions can enhance productivity.
• Outsourcing tasks can free up time for more critical responsibilities. I
• Influencer marketing is becoming increasingly important for brand growth.
• Intentionality in marketing strategies can lead to better results. -
• Understanding the business's financial health is vital for future planning.

• (00:00:00) - Ecommerce Growth Podcast
• (00:00:47) - How to Be a CEO of a Startup e-Commerce Company
• (00:01:53) - Is there any part of your job you feel like you maybe would
• (00:03:17) - President and CEO: Newness
• (00:03:37) - How To Start a New Business?
• (00:07:28) - Duncan and Stone: Becoming an Amazon Company
• (00:08:33) - How To Start a Business in E-Commerce
• (00:10:45) - Sen. Rand Paul on Momentum
• (00:11:44) - Duncan & Stone: On Paid Media, SEO & Influencer
• (00:14:58) - The Importance of Controlling the Business
• (00:18:48) - A Few Thoughts On Starting a Business
• (00:22:44) - TikTok, Amazon: Where Are You Going?
• (00:23:52) - Marketing Executive on Facebook Paid Media
• (00:24:56) - TikTok Shop: Best Influencer Marketing Strategy
• (00:27:35) - How to Manage a Small Business