Rona Lewis and Jeffrey Hansler explore the battle between confidence and intelligence, and why organizations sometimes reward the person who sounds the most certain instead of the person who is actually the most knowledgeable.

Our Biz-Souls’ hosts ask the question every workplace has secretly wondered, “Is confidence the secret ingredient to success or just the loudest person in the room getting the microphone?”

Because let’s face it, we’ve all seen it happen.

Someone walks into a meeting with absolute certainty, a PowerPoint full of buzzwords, and the confidence of someone who has never once Googled ‘am I wrong?’ Meanwhile, the person with actual expertise is sitting quietly thinking, "Interesting theory. Unfortunately, reality hasn’t entered the discussion."

In this episode, Rona Lewis and Jeffrey Hansler dive into the fascinating battle between confidence and intelligence — and why businesses often reward the person who sounds the most certain rather than the person who actually knows the most.

The conversation explores:

• Why confidence can sometimes beat competence in the workplace?

• How the Dunning–Kruger effect explains why people with the least knowledge can sometimes have the strongest opinions.

• Why “fake it until you make it” can work… until someone asks a follow-up question.

• How credibility, experience, and humility separate true confidence from overconfidence.

• Why the best leaders are confident enough to speak, and intelligent enough to listen?

And naturally, there is plenty of self-awareness and self-inflicted roasting as usual with our transparent hosts.

Jeffrey admits that when he started producing the podcast, his confidence occasionally exceeded his technical ability. Rona reminds everyone that knowing what you don’t know might actually be one of the smartest things you can know.

And yes, there may have been some discussion about cameras, sound equipment, and Jeffrey confidently ignoring excellent advice from someone who actually knew what they were doing.

Because while confidence gets you in the room, intelligence helps you stay there. And credibility is what makes people want you back.

The big takeaway is confidence is powerful and it helps you act, lead conversations, influence decisions, and earn opportunities.

Confidence without competence becomes dangerous. Which is why the most successful professionals combine confidence, curiosity, competence, and humility. The person who says, ‘I know everything.’, is usually the person you need to worry about. While the person who says, I know a lot, and I know there is still more to learn.’, is usually the person you want leading the team.

Watch, listen, laugh, and tell us: Who is the most confidently wrong person you’ve ever worked with?

Related Biz-Souls Episodes:

Episode 176: Judge Daren Margolin – Leadership, Decisions, and Finding Your Voice

• https://www.youtube.com/results?search_query=Biz-Souls+Episode+176+Judge+Daren+Margolin

• https://open.spotify.com/search/Biz-Souls%20Episode%20176

Episode 177: Margie Zable Fisher – Storytelling, Connection, and Authentic Influence

• https://www.youtube.com/results?search_query=Biz-Souls+Episode+177+Margie+Zable+Fisher

• https://open.spotify.com/search/Biz-Souls%20Episode%20177

Episode 128: Insuring HR Is Taken Care Of

• https://www.youtube.com/results?search_query=Biz-Souls+Episode+128+Insuring+HR+is+Taken+Care+Of

• https://open.spotify.com/search/Biz-Souls%20Episode%20128

Episode 127: Tickled About Piccles! A Unique Way of Connecting Communities

• https://www.youtube.com/results?search_query=Biz-Souls+Episode+127+Piccles

• https://open.spotify.com/search/Biz-Souls%20Episode%20127

#BizSouls #BusinessWithAnEdge #LeadershipDevelopment #Confidence #EmotionalIntelligence #WorkplacePsychology #DunningKruger #CommunicationSkills #ProfessionalDevelopment #LearningAndDevelopment

#ExecutivePresence #LeadershipLessons

Cancer changes everything—but it doesn't have to steal your confidence.

In this heartfelt and surprisingly funny episode of Biz-Souls, Jeffrey Hansler and Rona Lewis welcome back longtime friend and internationally recognized cancer hair-loss expert Amy Gibson, founder of Created Hair and the new Cancer Comfort Corner.

Amy has spent more than 26 years helping thousands of women navigate one of the most emotional parts of cancer treatment: losing their hair. But this conversation quickly becomes about much more than wigs.

You'll hear how Amy transformed her own experience with alopecia into a global mission of compassion, innovation, and practical solutions. From inventing the world's first women's swim wig to sharing overlooked tips about chemotherapy, caregiving, hydration, nail safety, laundry, and emotional resilience, Amy proves that sometimes the smallest details make the biggest difference.

Along the way...

• Jeffrey asks the questions everyone else is thinking (including confusing "I AM" with AI...)

• Rona reminds us of why authentic friendships matter.

• Amy explains why she believes there is no such thing as bad news—only reality paired with solutions.

If you've ever wondered what true service looks like, this episode delivers equal parts wisdom, laughter, and hope.

Because sometimes the greatest business model is simply helping people when they need it most.

We appreciate your likes, shares, and follows. Wishing you continued success on your journey.

Enjoyed Amy's story? Go back and listen to Episode 52: More Than Just Hair! A Wiggy Conversation with Amy Gibson, where Amy shares her own journey with alopecia, becoming an international wig designer, and why she says she's really in the confidence business—not the wig business. Then come back to hear how her mission has evolved into the Cancer Comfort Corner.

Episode 52: More Than Just Hair! A Wiggy Conversation with Amy Gibson

• https://www.youtube.com/results?search_query=Biz-Souls+Episode+52+Amy+Gibson

• https://open.spotify.com/search/Biz-Souls%20Episode%2052

Other related Biz-Souls Episodes:

Episode 125: How to Retrain Your Brain with Kelley Raleigh

• https://www.youtube.com/results?search_query=Biz-Souls+Episode+125+Kelley+Raleigh

• https://open.spotify.com/search/Biz-Souls%20Episode%20125

Episode 127: Tickled About Piccles! A Unique Way of Connecting Communities

• https://www.youtube.com/results?search_query=Biz-Souls+Episode+127+Piccles

• https://open.spotify.com/search/Biz-Souls%20Episode%20127

Episode 136: Mature Gnome with Ego

• https://www.youtube.com/results?search_query=Biz-Souls+Episode+136+Biz-Souls

• https://open.spotify.com/search/Biz-Souls%20Episode%20136

Episode 137: Just Say No! Maybe.

• https://www.youtube.com/results?search_query=Biz-Souls+Episode+137+Just+Say+No+Maybe

• https://open.spotify.com/search/Biz-Souls%20Episode%20137

Episode 139: Play for Better Living! Why Play Makes Every Life Better

• https://www.youtube.com/results?search_query=Biz-Souls+Episode+139+Play+for+Better+Living

• https://open.spotify.com/search/Biz-Souls%20Episode%20139

If you've ever called customer service and ended up questioning your life choices, your sanity, and possibly the existence of organized civilization, this episode is for you.

This week on Biz-Souls, Rona Lewis and Jeffrey Hansler tackle a business problem so common it has practically become its own department: the giant communication gap between sales and technical teams.

What starts as a simple internet upgrade quickly becomes a masterclass in organizational dysfunction.

One order becomes six. A customer becomes a moving target. A phone number disappears. An account somehow exists, doesn't exist, moved, didn't move, and may have entered a parallel universe.

And yet... the executive team is asleep at wheel.

One outstanding technician salvages the entire customer experience.

Using a real-world customer service adventure involving internet providers, billing systems, account migrations, and enough contradictory information to make a GPS cry, Jeffrey and Rona explore why even good companies can create terrible customer experiences when departments operate in silos.

The conversation dives into:

• Why sales teams and technical teams often speak completely different languages

• How misaligned incentives create costly customer frustration

• The hidden cultural problems that technology alone can't solve

• Why frontline employees often know more about operational problems than leadership

• The role of Six Sigma and process improvement in reducing costly mistakes

• How AI is accelerating the need for organizational alignment

• Why one exceptional employee sometimes saves an entire company's reputation

Along the way, you'll hear stories involving internet providers, computer repairs, Amazon reconciliation headaches, disappearing phone numbers, and enough customer service absurdity to make you wonder how organizations stay in business at all.

The surprising lesson? Most customer experience failures aren't caused by bad employees.

They're caused by systems that force good employees to work with bad information. When sales, service, operations, technology, and leadership fail to communicate, customers don't see departments. They see one company and wish they could collaborate with a smarter company.

And when that company acts like five different companies arguing with each other, trust disappears faster than Jeffrey's phone number in a Verizon database.

Whether you're a business owner, executive, salesperson, manager, consultant, or simply someone who has ever screamed "JUST TALK TO EACH OTHER!" while dealing with customer service, this episode offers practical insights, painful truths, and plenty of laughs.

Because in business, communication isn't just a soft skill. It's infrastructure. And when the infrastructure fails, everything else starts buffering.

Related Biz-Souls Episodes:

Episode 127: Tickled About Piccles! A Unique Way of Connecting Communities

• https://www.youtube.com/results?search_query=Biz-Souls+Episode+127+Piccles

• https://open.spotify.com/search/Biz-Souls%20Episode%20127

Episode 128: Insuring HR is Taken Care of With Innovative Approaches

• https://www.youtube.com/results?search_query=Biz-Souls+Episode+128+Tobias+Kennedy

• https://open.spotify.com/search/Biz-Souls%20Episode%20128

Episode 132: Slay the Villain of Culture Stagnation

• https://www.youtube.com/results?search_query=Biz-Souls+Episode+132+Stephanie+Angelo

• https://open.spotify.com/search/Biz-Souls%20Episode%20132

Episode 137: Giving and Receiving Instructions – A Playful Journey

• https://www.youtube.com/results?search_query=Biz-Souls+Episode+137+Giving+and+Receiving+Instructions

• https://open.spotify.com/search/Biz-Souls%20Episode%20137

Episode 141: Mature Gnome with Ego: Building a Strong Defense with Humor

• https://www.youtube.com/results?search_query=Biz-Souls+Episode+141+Mature+Gnome+with+Ego

• https://open.spotify.com/search/Biz-Souls%20Episode%2014

Remember when Windex was suggested as the solution to cleaning a clapboard? Neither do we. Well, actually, Jeffrey does. Repeatedly.

This week's episode of Biz-Souls begins with household confusion, questionable cleaning advice, and a closet door that apparently became an escape room challenge. Naturally, this leads directly into one of psychology's most fascinating concepts: cognitive dissonance.

Because that's how Biz-Souls works.

Rona Lewis and Jeffrey Hansler dive into the mental tug-of-war that happens when our beliefs, actions, and reality refuse to cooperate with one another. Why do smart people reject good ideas? Why do sales professionals cling to "maybe" prospects like they're winning lottery tickets? Why do political arguments often leave both sides even more convinced they're right?

Blame the gatekeeper.

Drawing on the groundbreaking work of psychologist Leon Festinger, Rona and Jeffrey explore how our brains are wired to seek consistency—even when consistency isn't helping us. From leadership and sales training to social media debates and organizational change, they unpack why new information often feels threatening and what it takes to move past that resistance.

You'll discover:

• Why the fear of loss is often stronger than the promise of gain

• How cognitive dissonance quietly sabotages learning and growth

• Why storytelling is one of leadership's most powerful change tools

• The surprising connection between improv games, executive speaking, and organizational transformation

• Why people rarely change until their backs are against the wall

• How to recognize when your own internal "gatekeeper" is blocking progress

You'll also meet Ralph. Who is Ralph? Ralph is the name Rona gives to the little mental bouncer standing at the door of your mind, checking IDs and rejecting new ideas before they ever get inside.

Whether you're leading a team, building a business, selling a product, navigating relationships, or simply trying to understand why people on social media seem determined to argue with reality, this episode offers practical insights and plenty of laughs.

Because sometimes the first step toward growth is realizing that the voice saying "that's a terrible idea" might just be Ralph protecting old habits. And Ralph, frankly, needs a vacation.

Listen in, challenge your assumptions, and remember don't believe everything you hear... especially from the voice inside your own head.

And take a minute to share, follow, and subscribe. We’re excited to have you join us.

Related Biz-Souls Episodes:

Episode 127: Tickled About Piccles! A Unique Way of Connecting Communities

• https://www.youtube.com/results?search_query=Biz-Souls+Episode+127+Piccles

• https://open.spotify.com/search/Biz-Souls%20Episode%20127

Episode 128: Insuring HR is Taken Care of With Innovative Approaches

• https://www.youtube.com/results?search_query=Biz-Souls+Episode+128+Tobias+Kennedy

• https://open.spotify.com/search/Biz-Souls%20Episode%20128

Episode 129: Imagination and Its Importance to Business

• https://www.youtube.com/results?search_query=Biz-Souls+Episode+129+Imagination+Business

• https://open.spotify.com/search/Biz-Souls%20Episode%20129

Episode 132: Slay the Villain of Culture Stagnation

• https://www.youtube.com/results?search_query=Biz-Souls+Episode+132+Stephanie+Angelo

• https://open.spotify.com/search/Biz-Souls%20Episode%20132

Episode 137: Giving and Receiving Instructions – A Playful Journey

• https://www.youtube.com/results?search_query=Biz-Souls+Episode+137+Giving+and+Receiving+Instructions

• https://open.spotify.com/search/Biz-Souls%20Episode%20137

Episode 146: Talking with Jonny Thompson

• https://www.youtube.com/results?search_query=Biz-Souls+Episode+146+Jonny+Thompson

• https://open.spotify.com/search/Biz-Souls%20Episode%20146

Color is emotion. Gray is a mood. This episode is a whole palette.

Somewhere along the way, the world went gray. Not metaphorically — literally.

Scroll through a parking lot photo from 1980 and you'll see yellows, blues, reds, a green car someone clearly loved. Scroll through a 2025 parking lot and you'll think your screen broke. It didn't. That's just… the vibe now. Black, white, and approximately 47 varieties of steel gray.

In this episode of Biz-Souls, Rona Lewis and Jeffrey Hansler tackle the surprisingly rich (and surprisingly emotional) business of color. Why did the world go gray? Who decided that color was somehow beneath civilized people? (Spoiler: it was a 1908 Austrian architect who also hated fun.) And more importantly — is color finally, finally staging a comeback?

The design world seems to think so. Pantone named Mocha Mousse as its 2025 Color of the Year — a warm, earthy brown bridges luxury and comfort — while Bear selected a deep ruby red and Valspar went with a rich navy blue. Design experts are also flagging rising nostalgia for 70s-inspired earth tones like terracotta and clay. Apparently, the pendulum is finally swinging — and it's swinging toward something that doesn't look like a rental car.

Rona (art major, self-described color evangelist, proud owner of a steel-gray Lexus she did NOT want in steel gray) and Jeffrey (temporarily a reformed all-black wardrobe guy, partially colorblind, still has opinions) go deep on:

• Why Adolf Loos — yes, a real architect with a real 1908 essay — declared that using color as decoration was a sign of arrested moral development (he was targeting Art Nouveau, one of the most beautiful art movements ever, which tells you everything)

• Why California's most popular home color is basically beige wearing a disguise

• What mid-century modern living rooms, orange sinks, and lava lamps tell us about where we're headed

• Why color equals hope, gray stands for fear, and aubergine is always the right answer

• How Pantone's Color of the Year program influences billions of dollars in buying decisions across fashion, design, and consumer goods — meaning this isn't just an aesthetic conversation, it's a business conversation Red94

Mocha Mousse is warm, approachable, and undeniably chic — the sartorial equivalent of a decadent chocolate pudding. But Rona and Jeffrey aren't entirely convinced we're ready to go to the full Color Revolution just yet. Jeffrey suspects AI and utilitarian thinking might keep the grays winning. Rona is cautiously optimistic. Their conversation, as always, will have you laughing and rethinking things you didn't realize you had opinions about. Who - What – Wear!

Wear your colors, it might be your civic duty.

Listen now. Like. Subscribe. And for the love of Art Nouveau, color it up.

Somewhere between Willy Wonka, Silicon Valley wellness culture, and two entrepreneurs stubborn enough to spend a year making mushrooms taste luxurious, Episode 222 of Biz-Souls was born. Well, Welcome back, Kotter and Room 222.

In this delightfully smooth episode, hosts Rona Lewis and Jeffrey Hansler sit down with Graham Bailey and Lee Ribeiro, the masterminds behind Mana Bars (https://manabars.com) - a California-based functional chocolate company turning adaptogens, nootropics, and wellness mushrooms into something shockingly rare: Chocolate that actually tastes like chocolate.

Not dirt. Not regret. Not “wellness” disguised as dessert. Real, silky, craveable chocolate.

The episode kicks off with dreams of Formula One racing, Olympic swimming, music careers, and entrepreneurship before veering gloriously into cognitive-enhancing cacao, calming mushroom blends, and the kind of startup chaos every founder secretly recognizes.

There’s packaging talk, Expo West war stories, manufacturing realities, influencer culture, and enough entrepreneurial wisdom to fuel at least three LinkedIn gurus and one exhausted MBA student.

What makes Graham and Lee compelling isn’t just the product. It’s the collision of craftsmanship and curiosity. One minute they’re discussing functional wellness and sourcing mushrooms from Southern California. The next they’re debating why white chocolate lovers are apparently a secret underground movement worthy of protection. And somehow, it all works.

The real magic of this conversation is that it never feels like a pitch. It feels like two builders obsessing over experience. They didn’t want “healthy chocolate.” They wanted chocolate-forward indulgence with an actual functional payoff:

• Focus without feeling jittery

• Calm without tasting medicinal

• Energy without drinking something neon from a gas station refrigerator

In true Biz-Souls fashion, the episode also drifts into the wonderfully human side of entrepreneurship and why:

• patience matters more than hype

• theory and practice are constantly kung fu fighting

• relationships matter more than algorithms

And why every entrepreneur eventually learns that fires are not occasional events, they’re basically recurring calendar appointments.

The conversation also explores the growing “sober curious” wellness market, influencer-driven branding, and how modern consumers increasingly want products that feel both indulgent and intentional. Functional mushrooms, adaptogens, and nootropics have exploded across wellness categories recently, but Mana Bars is trying to bring actual flavor credibility into the space. And yes… there’s an Austin Powers “One Billion Dollars!” moment. Because no Biz-Souls episode should ever become too respectable.

Other delicious Biz-Souls Episodes:

Episode 139: Play for Better Living! Why Play Makes Every Life Better

• https://open.spotify.com/episode/5EOyx44QYvEkrzE6Fg6fA8

• https://www.youtube.com/watch?v=EdUd8cU1JXg

Episode 125: How to Retrain Your Brain with Kelley Raleigh

• https://open.spotify.com/episode/6Sl8zVZB6Jx5DMHg8lN9aH

• https://www.youtube.com/watch?v=PA4P9HvbKVI

Episode 127: Tickled About Piccles! with Chris Bent

• https://open.spotify.com/episode/1m0lrAjU0EoA0YpWqq9n9K

• https://www.youtube.com/watch?v=HQNREqXwV8k

Episode 137: Just Say No! Maybe.

• https://open.spotify.com/episode/5O9pVnMLtrVRHfSrkE3dZn

• https://www.youtube.com/watch?v=G0ffpbkA2n8

Episode 136: Mature Gnome with Ego

• https://open.spotify.com/episode/4SrTBRzWZ9MbhycJw5Nkwv

• https://www.youtube.com/watch?v=Sl6sKzNUWTo

Rona Lewis and Jeffrey Hansler welcome back recurring guest and hospitality insider Nick Morton to unpack a story that rocked the culinary world - centered on famed chef René Redzepi of Noma. This isn’t just another ‘celebrity chef gone rogue’ story. It’s a full-on reality check about internships, unpaid labor, and the culture of ‘abuse-as-education’.

Redzepi’s empire didn’t crumble overnight. It wasn’t until former interns began speaking out about toxic conditions of emotional and physical abuse when René’s cake was left out in the rain.

Here’s the kicker: This isn’t just a restaurant problem.

Nick draws a bold, and frankly uncomfortable, parallel to the Olympic Games, FIFA World Cup, and even elite events like the US Open Golf Championship that all take advantage of free labor.

The question is, ‘When billion-dollar industries rely on unpaid work is it an educational tradition or exploitation with better branding?

For the restaurant business, Nick draws a line between the brigade system, popularized by Auguste Escoffier, and the current culture. His system was designed to bring order to the chaos of commercial kitchens: Think military precision with butter.

Things went sideways when the culture moved from a ‘Yes, Chef!’ attitude to flying sauté pans.

The abusive culture has only continued to grow. While shows like ‘The Bear’ may win awards, they normalize dysfunctional behavior and environments. You know the characters from reality shows: Marco Pierre White and TV titan Gordon Ramsay. Their behavior is excused as fiery personalities and show ratings are strong.

Nick and Biz-Souls ask the real question: Must apprenticeship go hand-in-hand with abuse. And you know the answer, and so do the creators and stars of the ‘The Great British Bake Off’.

Saying drama sells is just an excuse for limited minds. Still, before you swear off dining out forever, take a breath, because this episode isn’t a takedown, it’s a wake-up call.

Nick highlights the leaders who don’t make headlines for bad behavior. Mentors who teach instead of terrorizing. Operators who build people up instead of breaking them down. Restaurateurs like Danny Meyer who prove hospitality can actually include hospitality.

Turns out, kindness isn’t bad for business. Who knew?

If you believe this isn’t just about restaurants, and it’s about every industry where ‘experience’ is used as currency instead of cash, then you’re drinking from the same glass as Nick and our Biz-Souls hosts.

As for these billion dollar enterprises paying apprentices and ‘volunteers’, if only those with the means to fund themselves can afford to learn, the system isn’t building talent, it’s filtering it.

So, listen in, follow, subscribe, share and share again. Because this message is an important message to pass around.

If you’ve ever wondered what happens when a former would-be radio DJ, a philosophy major, body builder, and a “professional button pusher” walk into a podcast… this episode is your answer.

This week on Biz-Souls, Rona Lewis and Jeffrey Hansler sit down with Alex Fredricks, a growth strategist who has done everything short of becoming Wolfman. From mixing records with oscilloscopes to scaling brands across tech, wellness, and even blockchain, Alex’s career path reads like a masterclass in “I didn’t plan this, but I absolutely meant to.”

The real twist? He’s now decoding your voice—yes, your actual voice—to tell you what’s going on inside your body. Not metaphorically. Not spiritually. Literally.

In this episode, you’ll get:

• A crash course in how frequency, physiology, and voice intersect

• Why most “data” is just noise unless it tells you what to do next

• The difference between measuring your life and actually improving it

• A surprisingly compelling argument that your best wellness tool… might already be in your pocket

And, of course, the usual Biz-Souls chaos: Tech hiccups, gentle roasting, and big ideas wrapped in wit and wonder.

Alex doesn’t just talk about innovation—he translates it into action. Or as he might say: stop tracking your problems and start solving them.

Tune into your voice and your health. And while you’re at it, listen in, subscribe, and share this episode of Biz-Souls with everyone you care about.

Here are other episodes that pair perfectly with this one—same sharp insights, same unfiltered delivery:

Episode 216: Grace Under Fire

• Spotify: https://open.spotify.com/show/bizsouls/episode216

• YouTube: https://www.youtube.com/watch?v=bizsouls216

Episode 219: Distilled Ambition: From Mortuary to Martini Bar

• Spotify: https://open.spotify.com/show/bizsouls/episode219

• YouTube: https://www.youtube.com/watch?v=bizsouls219

Episode 139: Play for Better Living!

• Spotify: https://open.spotify.com/show/bizsouls/episode139

• YouTube: https://www.youtube.com/watch?v=bizsouls139

Episode 127: Tickled About Piccles!

• Spotify: https://open.spotify.com/show/bizsouls/episode127

• YouTube: https://www.youtube.com/watch?v=bizsouls127