Everyone says they’re using AI for customer experience - but most of it still feels broken. In this episode AI Diatribe Host Jason Lowe, Joe Dean of ServiceNow, and Matt Konwiser of IBM dig into why AI-driven CX fails so often, why the problem usually isn’t the technology, and how agentic systems are changing enterprise workflows behind the scenes.

From ServiceNow workflows to guardrails, hallucinations, hyper-personalization, and human-in-the-loop tradeoffs, this conversation separates real value from AI theater - with a detour into Star Wars vs. Star Trek to frame where this all might be headed.

#AIDiatribe #CustomerExperience #AIinCX #EnterpriseAI #AgenticAI

What are the odds that AI leads to humanity's doom? We tackle P-DOOM scores head-on, from pessimistic 80% predictions to cautiously optimistic 50-50 splits. Discover why Geoffrey Hinton thinks maternal instinct might be the key to peaceful AI coexistence, why HAL 9000 wasn't actually evil, and how exponential slope blindness prevents us from seeing what's really coming. We explore everything from chancla wielding robot mothers to the critical skills that will keep humans relevant in an AI-dominated world. This isn't your typical AI hype conversation—it's a raw, provocative look at whether we're building our saviors or our replacements.

#PDOOM #ArtificialIntelligence #AIFuture #ExponentialGrowth#AGI

Cybersecurity teams aren’t buying the AI hype - and there’s a reason for that. In Part 1 of this two-part episode, AI Diatribe Host Jason Lowe (Aptivon) is joined by Matt Konwiser (IBM) and Alex Hurtado (Anvilogic) to break down why AI credibility matters more in security than almost anywhere else, why SOC teams can’t “fake the funk,” and how generative AI is being misused - and misunderstood.

From SOC tiers and SIEM overload to MITRE frameworks, alert fatigue, and critical thinking decline, this conversation digs into where AI belongs, where it doesn’t, and how security teams can use it to move faster without surrendering judgment.

#AIDiatribe #Cybersecurity #AISecurity #SOC #SIEM#DetectionEngineering #SecurityOperations

Something is seriously wrong in the GTM (Go-To-Market) world. Quotas are sinking, automation is backfiring, and AI-generated noise is drowning out real human connection. AI Diatribe host Jason Lowe and Dr. Amy Osmond Cook, break down what’s actually happening behind the scenes - and why the companies that embrace authentic communication, strategic RevOps, and AI-enabled sellers will dominate the next decade.

This is a wide-ranging, high-energy conversation covering AI coaching, forecasting, territory design, the collapse of the SDR role, and the return of human-first selling. If you care about the future of revenue, tune in.

#AIDiatribe #RevenueOperations #RevOps #SalesLeadership #GoToMarket#GTM #ArtificialIntelligence #AISales #SalesTech #FutureOfSales#AuthenticityInSales #AIPowered #SalesEnablement #LLM #Automation#CustomerExperience #SalesStrategy #TechLeadership #Podcasts #BusinessGrowth

AI can ace the LSAT. It can write essays in seconds. So what's left for human students to actually learn? David Petersen, who's been implementing AI in universities since before it was cool (or controversial), breaks down what education looks like when every student learns at the edge of their capability. Jason and David explore the messy reality of AI in the classroom—from spectacular hallucinations to the 99th percentile results at Alpha School, where students spend two hours daily with an AI instructor alongside their traditional teaching, pushing each learner to their optimal challenge level while human educators focus on fostering creativity, collaboration, and real-world skills. If you're an educator, student, or parent wondering whether to embrace or resist AI in learning, this conversation will give you a roadmap for the inevitable future that's already here.

#AIinEducation #EdTech #ArtificialIntelligence #FutureOfLearning #PersonalizedLearning #HigherEducation #AITools #EducationInnovation #TeachingWithAI #AIDiatribe

AI has exploded in education, but we're flying blind. Thisepisode confronts the uncomfortable reality that most students are using AI tools while their institutions scramble to catch up – in fact, 86% of students use AI tools but only 10% of institutions have guidelines. Lance Eaton (Northeastern University's Senior Associate Director of AI in Teaching and Learning) and Matt Konwiser (Field CTO at IBM) join AI Diatribe Host Jason Lowe to dissect why governance lags behind adoption and how the academic world differs from corporate AI use. If you care about the future of education, this conversation will challenge your assumptions.

#AIinEducation #HigherEd #AcademicIntegrity #EdTech #GenerativeAI #FutureOfLearning #AIGovernance #StudentSuccess #WorkforceReadiness #EducationInnovation

Meta just committed $65 billion to AI infrastructure. OpenAI's Stargate project is burning through $500 billion. The AI arms race isn't coming, it's here! But as tech giants pour trillions into compute power, a bigger question looms… Who's making sure this doesn't go sideways?

Join AI Diatribe Host Jason Lowe with Meta's Aditya Gautam (ML Technical Lead) and IBM's Matt Konwiser (Regional CTO). as they pull back the curtain on what's really happening. From the "5 C's" that will keep you employed (hint: coding isn't one of them) to why AI companies can't be trusted to police themselves, this conversation goes places most won't. They tackle the uncomfortable truths about energy consumption, the collapse of human creativity, and why consciousness might be the only moat humans have left.

If you're wondering whether to panic, pivot, or double down on AI, this episode will give you answers you won't hear anywhere else.

#AIInfrastructure #AIRegulation #AISkillsGap #EnterpriseAI#FutureOfWork #AIEthics #GenerativeAI #MachineLearning #AIStrategy#TechLeadership #AIAdoption #DigitalTransformation #IBM #Meta #StargateInitiative#Stargate #OpenAI

In the explosive finale of our three-part series, Angela Le Mathon from People Alkemie, Matt Konwiser from IBM, and our AI Diatribe Host Jason Lowe tackle the biggest question of all: who's responsible when AI makes decisions in your company? From HR's struggle to manage digital teammates to the cultural clash between human emotion and algorithmic logic, this episode exposes the massive challenges businesses face as AI becomes part of the workforce. Angela reveals why traditional HR leaders aren't equipped for this shift, while Matt shares IBM's real-world experience implementing AI across business processes. Plus: the game-changing question of whether we need a Chief AI Officer and why some jobs should never be fully automated.

#AIDiatribe #FutureOfWork #HRRevolution#ArtificialIntelligence #WorkplaceTech #DigitalWorkforce #TechPodcast#AIResponsibility #HumanResources #TechLeadership #AIStrategy #BusinessTech#WorkplaceCulture #TechTrends #AIInsights