Everyone says they’re using AI for customer experience - but most of it still feels broken. In this episode AI Diatribe Host Jason Lowe, Joe Dean of ServiceNow, and Matt Konwiser of IBM dig into why AI-driven CX fails so often, why the problem usually isn’t the technology, and how agentic systems are changing enterprise workflows behind the scenes.

From ServiceNow workflows to guardrails, hallucinations, hyper-personalization, and human-in-the-loop tradeoffs, this conversation separates real value from AI theater - with a detour into Star Wars vs. Star Trek to frame where this all might be headed.

#AIDiatribe #CustomerExperience #AIinCX #EnterpriseAI #AgenticAI

What are the odds that AI leads to humanity's doom? We tackle P-DOOM scores head-on, from pessimistic 80% predictions to cautiously optimistic 50-50 splits. Discover why Geoffrey Hinton thinks maternal instinct might be the key to peaceful AI coexistence, why HAL 9000 wasn't actually evil, and how exponential slope blindness prevents us from seeing what's really coming. We explore everything from chancla wielding robot mothers to the critical skills that will keep humans relevant in an AI-dominated world. This isn't your typical AI hype conversation—it's a raw, provocative look at whether we're building our saviors or our replacements.

#PDOOM #ArtificialIntelligence #AIFuture #ExponentialGrowth#AGI

Cybersecurity teams aren’t buying the AI hype - and there’s a reason for that. In Part 1 of this two-part episode, AI Diatribe Host Jason Lowe (Aptivon) is joined by Matt Konwiser (IBM) and Alex Hurtado (Anvilogic) to break down why AI credibility matters more in security than almost anywhere else, why SOC teams can’t “fake the funk,” and how generative AI is being misused - and misunderstood.

From SOC tiers and SIEM overload to MITRE frameworks, alert fatigue, and critical thinking decline, this conversation digs into where AI belongs, where it doesn’t, and how security teams can use it to move faster without surrendering judgment.

#AIDiatribe #Cybersecurity #AISecurity #SOC #SIEM#DetectionEngineering #SecurityOperations