3Spoonies with Karen Duncan , Jo O’Neil and Claire Napper

Date:15th January 2026

Episode Number 46.5

In this episode look at Improving Customer Service for Disabled People: Community Questions

Click this link for more discussions on disability ? https://www.youtube.com/@3Spoonies?sub_confirmation=1

Thank you for listening to this episode of 3Spoonies! If you enjoyed this episode, we would love for you to leave us a review, subscribe for our weekly update and share it with your friends!

Feel free to come and join us on any of our socials

Website - www.3spoonies.co.uk

Facebook page - https://www.facebook.com/3Spoonies

Instagram - https://www.instagram.com/3spooniespodcast/

Blue Sky - https://bsky.app/profile/3spoonies.bsky.social

LinkedIn: https://www.linkedin.com/company/3spoonies

Newsletter Sign Up - Get the weekly episode straight to your inbox: https://subscribepage.io/Spoonieletter

If you’d like to find out more about our hosts;

Jo O’Neil

Website: https://bright-cat.co.uk/

LinkedIn: https://www.linkedin.com/in/joanne-oneil/

Facebook: https://www.facebook.com/BrightCatBusiness

Claire Napper

LinkedIn: https://www.linkedin.com/in/claire-napper

Website: www.blackveilstationery.co.uk

Facebook: www.facebook.com/Blackveilstationery

Karen Duncan

Website: http://www.ponyponypony.co.uk

LinkedIn: http://www.linkedin.com/in/PonyPonyPony

Facebook: http://www.facebook.com/PonyPonyPonyCourses

Guest Info: Gavin Neate

“Working for Guide Dogs I was aware that if you gave someone tips on how to interact immediately before an interaction you could remove much of the anxiety either party has about an arrival.

I left Guide Dogs and developed WelcoMe a free service that gives disabled people a chance to explain to staff members how best to help them when they arrive.”

Links

Website

https://www.wel-co.me/

How to set up a profile and use WelcoMe.

https://youtu.be/rbPZA6iBBUU?si=HJJqAEGsYzKV3BJe

Sponsors

A HUGE thank to our main episode sponsor: Vicki Admin Fairy

Vicki Admin Fairy® offers tailored administrative support to entrepreneurs, including those who are disabled or neurodivergent, helping them streamline their operations so they can focus on what they do best. With a flexible, client-centred approach, Vicki brings order and efficiency to small businesses across the UK.

www.vickiadminfairy.co.uk

https://www.facebook.com/VickiAdminFairy2021

https://www.linkedin.com/in/vicki-wilson1975/

Would you like to buy us a coffee? Check our Ko-Fi at Ko-fi.com/3spoonies

Date: 1st January 2026

Episode Number 45.5

In this episode we talk about Knowing When and How to Ask for Help: Community Questions

Click this link for more discussions on disability ? https://www.youtube.com/@3Spoonies?sub_confirmation=1

Thank you for listening to this episode of 3Spoonies! If you enjoyed this episode, we would love for you to leave us a review, subscribe for our weekly update and share it with your friends!

Feel free to come and join us on any of our socials

Website - www.3spoonies.co.uk

Facebook page - https://www.facebook.com/3Spoonies

Instagram - https://www.instagram.com/3spooniespodcast/

Blue Sky - https://bsky.app/profile/3spoonies.bsky.social

LinkedIn: https://www.linkedin.com/company/3spoonies

Newsletter Sign Up - Get the weekly episode straight to your inbox: https://subscribepage.io/Spoonieletter

If you’d like to find out more about our hosts;

Jo O’Neil

Website: https://bright-cat.co.uk/

LinkedIn: https://www.linkedin.com/in/joanne-oneil/

Facebook: https://www.facebook.com/BrightCatBusiness

Claire Napper

LinkedIn: https://www.linkedin.com/in/claire-napper

Website: www.blackveilstationery.co.uk

Facebook: www.facebook.com/Blackveilstationery

Karen Duncan

Website: http://www.ponyponypony.co.uk

LinkedIn: http://www.linkedin.com/in/PonyPonyPony

Facebook: http://www.facebook.com/PonyPonyPonyCourses

Sponsors

A HUGE thank to our main episode sponsor: Vicki Admin Fairy

Vicki Admin Fairy® offers tailored administrative support to entrepreneurs, including those who are disabled or neurodivergent, helping them streamline their operations so they can focus on what they do best. With a flexible, client-centred approach, Vicki brings order and efficiency to small businesses across the UK.

www.vickiadminfairy.co.uk

https://www.facebook.com/VickiAdminFairy2021

https://www.linkedin.com/in/vicki-wilson1975/

Would you like to buy us a coffee? Check our Ko-Fi at Ko-fi.com/3spoonies

Date: 18th December 2025

Episode Number 45

In this episode we talk about Knowing When and How to Ask for Help: Community Questions

Click this link for more discussions on disability ? https://www.youtube.com/@3Spoonies?sub_confirmation=1

Thank you for listening to this episode of 3Spoonies! If you enjoyed this episode, we would love for you to leave us a review, subscribe for our weekly update and share it with your friends!

Feel free to come and join us on any of our socials

Website - www.3spoonies.co.uk

Facebook page - https://www.facebook.com/3Spoonies

Instagram - https://www.instagram.com/3spooniespodcast/

Blue Sky - https://bsky.app/profile/3spoonies.bsky.social

LinkedIn: https://www.linkedin.com/company/3spoonies

Newsletter Sign Up - Get the weekly episode straight to your inbox: https://subscribepage.io/Spoonieletter

If you’d like to find out more about our hosts;

Jo O’Neil

Website: https://bright-cat.co.uk/

LinkedIn: https://www.linkedin.com/in/joanne-oneil/

Facebook: https://www.facebook.com/BrightCatBusiness

Claire Napper

LinkedIn: https://www.linkedin.com/in/claire-napper

Website: www.blackveilstationery.co.uk

Facebook: www.facebook.com/Blackveilstationery

Karen Duncan

Website: http://www.ponyponypony.co.uk

LinkedIn: http://www.linkedin.com/in/PonyPonyPony

Facebook: http://www.facebook.com/PonyPonyPonyCourses

Sponsors

A HUGE thank to our main episode sponsor: Vicki Admin Fairy

Vicki Admin Fairy® offers tailored administrative support to entrepreneurs, including those who are disabled or neurodivergent, helping them streamline their operations so they can focus on what they do best. With a flexible, client-centred approach, Vicki brings order and efficiency to small businesses across the UK.

www.vickiadminfairy.co.uk

https://www.facebook.com/VickiAdminFairy2021

https://www.linkedin.com/in/vicki-wilson1975/

And to our advert sponsors!

Watmore and Co. Accounting

At Watmore and Co. Accounting, we provide accessible-first accounting—helping without jargon or judgment.

https://watmoreandco.com/

https://meetings.hubspot.com/lawrence-watmore

Karen Duncan

Faff free social media courses

Website: http://www.ponyponypony.co.uk

LinkedIn: http://www.linkedin.com/in/PonyPonyPony

Facebook: http://www.facebook.com/PonyPonyPonyCourses

Would you like to buy us a coffee? Check our Ko-Fi at Ko-fi.com/3spoonies

3Spoonies With Karen Duncan , Jo O’Neil and Claire Napper

Date: 11th December 2025

Episode Number 44.5

In this episode we talk Visual Impairment: Community Questions

Click this link for more discussions on disability ? https://www.youtube.com/@3Spoonies?sub_confirmation=1

Thank you for listening to this episode of 3Spoonies! If you enjoyed this episode, we would love for you to leave us a review, subscribe for our weekly update and share it with your friends!

Feel free to come and join us on any of our socials

Website - www.3spoonies.co.uk

Facebook page - https://www.facebook.com/3Spoonies

Instagram - https://www.instagram.com/3spooniespodcast/

Blue Sky - https://bsky.app/profile/3spoonies.bsky.social

LinkedIn: https://www.linkedin.com/company/3spoonies

Newsletter Sign Up - Get the weekly episode straight to your inbox: https://subscribepage.io/Spoonieletter

If you’d like to find out more about our hosts;

Jo O’Neil

Website: https://bright-cat.co.uk/

LinkedIn: https://www.linkedin.com/in/joanne-oneil/

Facebook: https://www.facebook.com/BrightCatBusiness

Claire Napper

LinkedIn: https://www.linkedin.com/in/claire-napper

Website: www.blackveilstationery.co.uk

Facebook: www.facebook.com/Blackveilstationery

Karen Duncan

Website: http://www.ponyponypony.co.uk

LinkedIn: http://www.linkedin.com/in/PonyPonyPony

Facebook: http://www.facebook.com/PonyPonyPonyCourses

Guest Info: Amanda Harris

My name is Amanda Harris and I am a visually impaired Will Writer, author and speaker.

I have been visually impaired since birth and I give talks to many diverse groups including schools, organisations and local interest groups. My passion is to inspire and enable others to overcome their own challenges.

My book “She Will Never ,.. Achieving my Vision with a visual Impairment was published in 2022 and as an audiobook in 2024.

https://linktr.ee/amandaharrisauthor

Sponsors

A HUGE thank to our main episode sponsor: Vicki Admin Fairy

Vicki Admin Fairy® offers tailored administrative support to entrepreneurs, including those who are disabled or neurodivergent, helping them streamline their operations so they can focus on what they do best. With a flexible, client-centred approach, Vicki brings order and efficiency to small businesses across the UK.

www.vickiadminfairy.co.uk

https://www.facebook.com/VickiAdminFairy2021

https://www.linkedin.com/in/vicki-wilson1975/

Would you like to buy us a coffee? Check our Ko-Fi at Ko-fi.com/3spoonies

Episode Number: 43.5

Date: 27th November 2025

In this episode talk about Celebrating the Wins: Community Questions

Click this link for more discussions on disability ? https://www.youtube.com/@3Spoonies?sub_confirmation=1

Closing Remarks: Thank you for listening to this episode of 3Spoonies! If you enjoyed this episode, we would love for you to leave us a review, subscribe for our weekly update and share it with your friends!

Feel free to come and join us on any of our socials

Website - www.3spoonies.co.uk

Facebook page - https://www.facebook.com/3Spoonies

Instagram - https://www.instagram.com/3spooniespodcast/

Blue Sky - https://bsky.app/profile/3spoonies.bsky.social

LinkedIn: https://www.linkedin.com/company/3spoonies

Newsletter Sign Up - Get the weekly episode straight to your inbox: https://subscribepage.io/Spoonieletter

If you’d like to find out more about our hosts;

Jo O’Neil

Website: https://bright-cat.co.uk/

LinkedIn: https://www.linkedin.com/in/joanne-oneil/

Facebook: https://www.facebook.com/BrightCatBusiness

Claire Napper

LinkedIn: https://www.linkedin.com/in/claire-napper

Website: www.blackveilstationery.co.uk

Facebook: www.facebook.com/Blackveilstationery

Karen Duncan

Website: http://www.ponyponypony.co.uk

LinkedIn: http://www.linkedin.com/in/PonyPonyPony

Facebook: http://www.facebook.com/PonyPonyPonyCourses

Sponsors

A HUGE thank to our main episode sponsor: Vicki Admin Fairy

Vicki Admin Fairy® offers tailored administrative support to entrepreneurs, including those who are disabled or neurodivergent, helping them streamline their operations so they can focus on what they do best. With a flexible, client-centred approach, Vicki brings order and efficiency to small businesses across the UK.

www.vickiadminfairy.co.uk

https://www.facebook.com/VickiAdminFairy2021

https://www.linkedin.com/in/vicki-wilson1975/

Would you like to buy us a coffee? Check our Ko-Fi at Ko-fi.com/3spoonies