3Spoonies with Karen Duncan , Jo O’Neil and Claire Napper

Date:15th January 2026

Episode Number 46.5

In this episode look at Improving Customer Service for Disabled People: Community Questions

Click this link for more discussions on disability ? https://www.youtube.com/@3Spoonies?sub_confirmation=1

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If you’d like to find out more about our hosts;

Jo O’Neil

Website: https://bright-cat.co.uk/

LinkedIn: https://www.linkedin.com/in/joanne-oneil/

Facebook: https://www.facebook.com/BrightCatBusiness

Claire Napper

LinkedIn: https://www.linkedin.com/in/claire-napper

Website: www.blackveilstationery.co.uk

Facebook: www.facebook.com/Blackveilstationery

Karen Duncan

Website: http://www.ponyponypony.co.uk

LinkedIn: http://www.linkedin.com/in/PonyPonyPony

Facebook: http://www.facebook.com/PonyPonyPonyCourses

Guest Info: Gavin Neate

“Working for Guide Dogs I was aware that if you gave someone tips on how to interact immediately before an interaction you could remove much of the anxiety either party has about an arrival.

I left Guide Dogs and developed WelcoMe a free service that gives disabled people a chance to explain to staff members how best to help them when they arrive.”

Links

Website

https://www.wel-co.me/

How to set up a profile and use WelcoMe.

https://youtu.be/rbPZA6iBBUU?si=HJJqAEGsYzKV3BJe

Sponsors

A HUGE thank to our main episode sponsor: Vicki Admin Fairy

Vicki Admin Fairy® offers tailored administrative support to entrepreneurs, including those who are disabled or neurodivergent, helping them streamline their operations so they can focus on what they do best. With a flexible, client-centred approach, Vicki brings order and efficiency to small businesses across the UK.

www.vickiadminfairy.co.uk

https://www.facebook.com/VickiAdminFairy2021

https://www.linkedin.com/in/vicki-wilson1975/

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