Mahesh is a seasoned and accomplished post-sales revenue leader with over two decades of leadership experience in Customer Success, Service Delivery and Operations. Mahesh has built, scaled and led global Professional Services and Customer Success teams, driving revenue retention and growth across renowned Enterprise B2B platform technology firms such as Comverse, Tech Mahindra, MuleSoft (which was acquired by Salesforce after a successful IPO) and Dataiku. Currently, Mahesh is at Workato, a Gartner recognized leader in Enterprise integration platform-as-a-service, and a provider of Enterprise Orchestration and Automation Platform. At Workato, Mahesh has been building out a net-new Enterprise Customer Success practice which partners with and advises large enterprise customers with over over $1b in revenue. This strategic segment is a growth driver for Workato and demands complex, multi-threaded high-touch engagement, which is a sweet spot for Mahesh given his background and experience in Telecom, Tech, Media, Healthcare and Financial Services industry. Besides building out CS teams, Mahesh is pretty active in the CS community - he was selected in Top 100 CS Strategists in 2023, and you’d find him in several CS slack communities offering thought-leadership and guidance to new CS leaders and new CSMs. He has advised several start-up founders on Customer Success philosophy and roadmap for building CS strategy and team. In his spare time, Mahesh coaches existing professionals and new entrants or enthusiasts in the CS profession through Catalyst Coaching Corner, Recast success and so on.