Sue Nabeth Moore is an active and passionate evangelist of customer success in Europe. She is the co-founder of Success Chain, a company that partners CS leaders and their teams on an international scale to advance their CS strategies and operations via consulting, coaching, and short-term and fractional contracts. She has been leading CS meetups in Paris and Lisbon for many years and is the co-founder of Engage Paris, the French-speaking CS summit. She is a frequent speaker, blogger, mentor, and leadership moderator. She is a business school professor and has also created the course curriculum for the world’s first Bachelor's diploma dedicated to CS (for a French Business School). When not doing the “CS of Things”, Sue loves spending quality time with her family and friends, traveling, swimming, dancing (including surprise flash mob dancing) and savoring good food and wine! She is British and has lived in Paris for just over 30 years. Success Chain Website: https://www.successchain.net/ Success Chain LI page: https://www.linkedin.com/company/success-chain CS meetup in Paris: https://www.meetup.com/meetup-group-nowkyhnm Engage Paris LI Page: https://www.linkedin.com/company/engage-paris Podcast: https://thejasonstakeon.com Contact Details: snabethmoore@successchain.net https://www.successchain.net/contact-us

Mahesh is a seasoned and accomplished post-sales revenue leader with over two decades of leadership experience in Customer Success, Service Delivery and Operations. Mahesh has built, scaled and led global Professional Services and Customer Success teams, driving revenue retention and growth across renowned Enterprise B2B platform technology firms such as Comverse, Tech Mahindra, MuleSoft (which was acquired by Salesforce after a successful IPO) and Dataiku. Currently, Mahesh is at Workato, a Gartner recognized leader in Enterprise integration platform-as-a-service, and a provider of Enterprise Orchestration and Automation Platform. At Workato, Mahesh has been building out a net-new Enterprise Customer Success practice which partners with and advises large enterprise customers with over over $1b in revenue. This strategic segment is a growth driver for Workato and demands complex, multi-threaded high-touch engagement, which is a sweet spot for Mahesh given his background and experience in Telecom, Tech, Media, Healthcare and Financial Services industry. Besides building out CS teams, Mahesh is pretty active in the CS community - he was selected in Top 100 CS Strategists in 2023, and you’d find him in several CS slack communities offering thought-leadership and guidance to new CS leaders and new CSMs. He has advised several start-up founders on Customer Success philosophy and roadmap for building CS strategy and team. In his spare time, Mahesh coaches existing professionals and new entrants or enthusiasts in the CS profession through Catalyst Coaching Corner, Recast success and so on.