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9割がバイトでも最高のスタッフに育つディズニーの教え方
- Narrated by: 安井 絵里
- Length: 2 hrs and 37 mins
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9割がバイトでも最高のスタッフに育つディズニーの教え方
Narrated by:
安井 絵里
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Summary
東京ディズニーランドのスタッフは9割がアルバイト。しかし、アルバイトでも最高のサービスを提供し、顧客満足度(CS)を高め、不況に負けないブランド価値を作り上げています。それを支えるのがディズニー独自の徹底した人材教育です。どんな人でも最高の人材に変える「しくみ」と「しかけ」とは?ディズニーランドで多くの人材教育プログラムを手掛けた筆者がそのノウハウを紹介します。部下、後輩、新入社員、正社員、派遣社員etc…相手がどんな立場でも使えるコツとポイントを解説しながら、一般の会社でも活用できる「人を育てる」法則に迫ります。 中経出版発行の同書籍をオーディオブック化しました。
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