Last Revised 11th November,
2020.
On this page
- The Audible Service
Conditions of Use
- Audible Purchase Terms &
Conditions
- Audible Terms and
Conditions for Gift and Promotional Codes and Vouchers
- Audible Plan Terms
- Notice and Procedure
for Making Claims of Copyright Infringement
- Notice and Procedure
for Notifying Audible of Defamatory Content
- Additional Software Terms
- Great Listen Guarantee Terms
& Conditions
The Audible Service
Conditions of Use
THE AUDIBLE SERVICE
Audible Limited and its affiliates (“Audible”)
are pleased to offer a service that permits users to discover,
purchase, receive and play digital spoken word audio
entertainment (“Audible Content”) through Audible’s
websites, including audible.co.uk, and its applications for
mobile devices (collectively, the “Audible Service”). If
you use the Audible Service, you accept these conditions of use
(“Conditions of Use”). Please read them carefully. In
addition to the Conditions of Use, you will also be subject to
(1) the Audible Purchase Terms
& Conditions, which govern any purchase you make through the Audible
Service, (2) the Audible Plan Terms, which govern your enrollment in any
Audible membership plan, and (3) any other policies, guidelines,
terms and agreements posted on, or otherwise made available to
you through, the Audible Service (collectively, the “Terms”).
If your country of residence is in the UK or European Union, the
Privacy Notice, Cookies Notice and the Interest-Based Ads Notice
do not form part of your agreement to the Terms. These policies
are available for your review to understand how we handle your
personal information.
PRIVACY
Please review our Privacy Notice, Cookies Notice and Interest-based Ads
Notice to
understand our practices and your choices in relation to how we
handle your personal data.
ELECTRONIC COMMUNICATIONS
We will communicate with you by e-mail
or by posting notices on or through the Audible Service.
PERSONALISATION
We personalize content recommendations,
messages and features for you, as part of the Audible Service
governed by these Conditions of Use. We will show you
recommendations on titles, authors and narrators, and provide
you with features and products that reflect your use of the
Service.
COPYRIGHT
All content included in or made
available through the Audible Service, such as text, graphics,
logos, button icons, images, audio clips, digital downloads,
data compilations and Audible Content, is the property of
Audible or its content suppliers and protected by United Kingdom
and international copyright laws. The compilation of all content
accessible through the Audible Service is the exclusive property
of Audible and protected by United Kingdom and international
copyright and database right laws.
TRADEMARKS
Audible, audible.com, audible.co.uk,
AudibleListener, AudibleManager, AudibleReady, Audible Studios
and all related logos included in or made available through the
Audible Service are trademarks or registered trademarks of
Audible in the UK, the European Union and other jurisdictions. Audible's
trademarks and trade dress may not be used in connection with
any product or service that is not Audible's, in any manner that
is likely to cause confusion among customers, or in any manner
that disparages or discredits Audible. You may not use any
Audible logo or other proprietary graphic or trademark as part
of a hyperlink without express written permission from Audible.
All other trademarks not owned by Audible that appear in the
Audible Service are the property of their respective owners, who
may or may not be affiliated with, connected to, or sponsored by
Audible.
PATENTS
One or more patents owned by Audible
apply to this Site and to the features and services accessible
via the Site. Portions of this Site operate under license of one
or more patents. Click here to see a
non-exhaustive list of applicable Audible patents and applicable
licensed patents.
LICENSE AND ACCESS
Subject to your compliance with these
Conditions of Use and your payment of any applicable fees,
Audible or its content providers grant you a limited,
non-exclusive, non-transferable, non-sublicensable license to
access and make personal and non-commercial use of the Audible
Service. Additional license terms may be found in the Terms.
This license does not include any resale or commercial use of
the Audible Service or its contents; any collection and use of
any product listings, descriptions, or prices; any derivative
use of the Audible Service or its contents; any downloading or
copying of account information for the benefit of another
merchant; or any use of data mining, robots, or similar data
gathering and extraction tools.
All rights not expressly granted to you
in these Conditions of Use or any applicable Terms are reserved
and retained by Audible or its licensors, suppliers, publishers,
rightsholders, or other content providers. Neither the Audible
Service nor any part of it may be reproduced, duplicated,
copied, sold, resold, visited, or otherwise exploited for any
commercial purpose without express written consent of Audible.
You may not frame or utilize framing techniques to enclose any
trademark, logo, or other proprietary information (including
images, text, page layout, or form) of Audible without express
written consent. You may not use any meta tags or any other
"hidden text" utilizing Audible's name or trademarks without the
express written consent of Audible. You are granted a limited,
revocable, and nonexclusive right to create a hyperlink to the
home page of audible.co.uk so long as the link does not portray
Audible, or its products or services in a false, misleading,
derogatory, or otherwise offensive matter. You may not use any
Audible logo or other proprietary graphic or trademark as part
of the link without express written permission.
You may not misuse the Audible Service.
You may use the Audible Service only as permitted by law. The
licenses granted by Audible terminate if you do not comply with
these Conditions of Use or any applicable Terms.
YOUR ACCOUNT
As a registered user of the Audible
Service, you may receive or establish one or more passwords and
accounts ("Audible Account"). If you open a new Audible
Account and you have an account with Amazon.com or Amazon.co.uk
using the same email address, your account information from your
Amazon account will be used to establish your account at Audible
and all forms of payment on file with your Amazon account will
be linked to your Audible Account. If you register a Kindle
tablet device and do not already have an Audible Account, you
will automatically be assigned an Audible Account using your
Amazon credentials. If you use the Audible Service, you are
responsible for maintaining the confidentiality of your Audible
Account(s) and for restricting access to your computer(s) or
device(s), and you agree to accept responsibility for all
activities that occur under any of your Audible Accounts.
Audible does sell products for children, but it sells them to
adults, who can purchase with a credit card or other permitted
payment method. If you are under 18, you may use the Audible
Service only with the involvement of a parent or guardian.
Audible reserves the right to refuse service, terminate
accounts, remove or edit content, or cancel orders in its sole
discretion.
REVIEWS, COMMENTS, COMMUNICATIONS,
AND OTHER CONTENT
We may permit visitors to post reviews,
comments, photos, and other content; send messages and other
communications; and submit suggestions, ideas, comments,
questions, or other information. You agree that any content you
contribute and any communications you send using means we
provide will not be illegal, obscene, threatening, defamatory,
invasive of privacy, infringing of intellectual property rights,
or otherwise injurious to third parties or objectionable and
does not consist of or contain software viruses, political
campaigning, commercial solicitation, chain letters, mass
mailings, or any form of "spam." You may not use a false e-mail
address, impersonate any person or entity, or otherwise mislead
as to the origin of a message or other content. We reserve the
right (but not the obligation) to remove or edit such content,
but we do not regularly review posted content.
If you do post content or submit any
material to us, and unless we indicate otherwise, you grant us a
nonexclusive, royalty-free, perpetual, irrevocable, and fully
sublicensable right to use, reproduce, modify, adapt, publish,
translate, create derivative works from, distribute, and display
such content throughout the world in any media. You grant
Audible and its sublicensees the right to use the name that you
submit in connection with such content, if they choose. You
represent and warrant that you own or otherwise control all of
the rights to the content that you post; that the content is
accurate; that use of the content you supply does not violate
this policy and will not cause injury to any person or entity;
and that you will indemnify Audible for all claims resulting
from content you supply. We reserve the right (but not the
obligation) to monitor and edit or remove any activity or
content. Audible takes no responsibility and assumes no
liability for any content posted by you or any third party.
COPYRIGHT COMPLAINTS
Audible respects the intellectual
property of others. If you believe that your work has been
copied in a way that constitutes copyright infringement, please
follow our Notice and Procedure
for Making Claims of Copyright Infringement.
PRODUCT DESCRIPTIONS
Audible attempts to be as accurate as
possible. However, Audible does not warrant that product
descriptions or content available through the Audible Service is
accurate, complete, reliable, current, or error-free.
AUDIBLE SOFTWARE TERMS
In addition to these Conditions of Use,
the terms found here apply to any
software (including any updates or upgrades to the software and
any related documentation) that we make available to you from
time to time for your use in connection with the Audible Service
(the "Audible Software").
OTHER BUSINESSES
We may offer content from parties other
than Audible and may permit parties other than Audible to
provide services or sell products through the Audible Service.
We may also provide links through the Audible Service to the
websites of affiliated companies and certain other businesses.
We are a distributor, not a publisher, of any materials we offer
from third parties and are not responsible for examining or
evaluating, and we do not warrant the offerings of, any of these
businesses or individuals, the content we obtain from them or
the content of their websites. Audible does not assume any
responsibility or liability for the actions, product, and
content of any third parties. You should carefully review their
privacy statements and other conditions of use.
PROMOTIONAL AND MEMBERSHIP CONTENT
We may make Audible Content available
to you from time to time through the Audible Service for which a
purchase is not required. You will have access to this content
only for so long as we make it available generally or, where it
is provided as a benefit of a membership plan, for so long as
you remain an active member of your plan in good standing. We
may also remove this Audible Content from your account, devices
and applications or otherwise restrict your ability to access
it.
REMOVAL OF AUDIBLE CONTENT OR OTHER
MATERIALS
We reserve the right to remove or
disable access to any Audible Content or any other materials
posted to or otherwise displayed through the Audible Service,
including any Audible Content that violates or otherwise
allegedly infringes on the copyright or other intellectual
property, proprietary, or other rights of any person, company or
other entity. We may add or remove purchasable, promotional and
membership Audible Content from our catalogue, membership plans
and the Audible Service at any time and make no guarantee as to
the availability of specific Audible Content in any membership
plan or as to any minimum amount of Audible Content in any
membership plan. Some Audible Content may be offered in limited
territories, and we may use geofiltering technology to restrict
access outside of those territories. We will not be liable for
the removal of or disabling of access to any Audible Content or
materials.
TERMINATION
Your right to use the Audible Service
will automatically terminate if you violate these Conditions of
Use or any other Terms. In case of such termination, we may
terminate your access to the Audible Service without notice and
you will not receive a full or partial refund of any fees
already paid. Our failure to insist upon or enforce your strict
compliance with the Conditions of Use or any other Terms will
not constitute a waiver of any of our rights.
TERMINATION OF AUDIBLE SERVICE
Our business may change over time and
we reserve the right to modify the Audible Service. We also
reserve the right to suspend or discontinue the Audible Service
or your use of the Audible Service, in whole or in part, at any
time with or without notice and without liability to you. In the
event that we exercise such right, you may be entitled to a full
or partial refund, in our sole discretion, if you are a member
of an Audible Plan (as defined in the Audible Plan Terms) or with respect to any purchase
you've made.
LOSSES
Audible will be responsible for any
losses you suffer as a result of us breaching these conditions
if the losses were reasonably foreseeable to both you and us
when you commenced using the Audible Service, or a contract for
the sale of goods by us to you was formed. We will not be
responsible for any business loss (including loss of profits,
revenue, contracts, anticipated savings, data, goodwill or
wasted expenditure) or any other indirect or consequential loss
that is not reasonably foreseeable to both you and us when you
commenced using the Audible Service or when a contract for the
sale of goods by us to you was formed. Audible does not limit in
any way our liability by law for death or personal injury caused
from our negligence or breach of duty or caused by our gross
negligence or wilful misconduct.
APPLICABLE LAW AND DISPUTES
By using the Audible Service, you agree
that these conditions are governed by and construed in
accordance with the laws of England and Wales, and the
application of the United Nations Convention on Contracts for
the International Sale of Goods is expressly excluded. You
agree, as we do, to submit to the non-exclusive jurisdiction of
the English courts. If you reside in the EU, the European Commission provides for an
online dispute resolution platform, which you can access here. If you would like to bring a matter
to our attention, please contact us.
SITE POLICIES, MODIFICATION, AND
SEVERABILITY
Please review our Terms. We reserve the
right to make changes to the Audible Service, these Conditions
of Use and any Terms at any time. Your continued use of the
Audible Service following any changes will indicate your
acceptance of such changes. If you do not agree to a change, you
must immediately stop using the Audible Service. If any Terms or
these Conditions of Use are deemed invalid, void, or for any
reason unenforceable, that condition or term shall be deemed
severable and shall not affect the validity and enforceability
of any remaining condition or term.
DEFAMATION CLAIMS
Because Audible lists thousands of
products for sale on the Audible Service and hosts many
thousands of comments, it is not possible for us to be aware of
the contents of each product listed for sale, or each comment or
review that is displayed. Accordingly, Audible operates on a
"notice and takedown" basis. If you believe that any content on,
or advertised for sale on, the Audible Service contains a
defamatory statement, please notify us immediately by following
our Notice and Procedure for Notifying of Defamatory Content.
Once this procedure has been followed, Audible will make all
reasonable endeavours to remove the defamatory content
complained about within a reasonable time.
Audible Purchase
Terms and Conditions
Any user may purchase Audible Content
on an "A La Carte" basis. Audible members also may purchase
content using membership credits in accordance with the terms
set forth in the Audible Plan Terms. By making a purchase
through the Audible Service you agree to be bound by these
Audible Purchase Terms and Conditions.
Purchases of Audible
Content
- Audible Content License. When you purchase
Audible Content, Audible grants you a limited, revocable,
non-exclusive, non-transferable license to download or stream
such Audible Content to your computer and/or other device(s)
solely for your personal, non-commercial use. You agree to not
otherwise copy, reproduce, distribute or use the Audible
Content other than as expressly set forth herein. You will not
sell, transfer, lease, modify, distribute or publicly perform
the Audible Content in any manner and you will not exploit it
commercially. You agree to not modify, reverse engineer,
decompile or disassemble the Audible Content, or otherwise
tamper with the Audible Content or create any derivative works
therefrom.
- Pricing. With respect to
all A La Carte purchases, except where noted otherwise, any
list price displayed represents the full retail price listed
on the Audible Content itself, as determined by Audible, or as
suggested by the manufacturer or supplier, or estimated in
accordance with standard industry practice; or the estimated
retail value for a comparably featured item offered elsewhere.
Prices are subject to change at any time in Audible's sole
discretion. Audible cannot confirm the price of an item until
you order. Despite our best efforts, a small number of the
items in our catalog may be mispriced. If an item's correct
price is higher than our stated price, we may at our
discretion cancel your order.
- Delivery of Audible Content. All Audible
Content you purchased will be delivered to your Audible
Account.
- Risk of Loss. Once we have made
Audible Content available to you, you will bear the risk of
loss for completing any download of Audible Content after
purchase and for any loss of Audible Content you have
downloaded, including any loss due to a file corruption or a
device or hard drive crash. Purchased Audible Content will
generally continue to be available in your Audible Account but
may become unavailable due to possible content provider
licensing restrictions or other reasons, and Audible will not
be liable to you if Audible Content becomes unavailable for
further download. You will not receive a full or partial
refund of any fees already paid in such situations.
Accordingly, we encourage you to download Audible Content
promptly after purchase and to make a back-up copy. If you are
unable to complete a download after having reviewed our online
help resources, please contact Audible customer service.
- Payments. You must have a
valid payment instrument, such as a credit card or other
permitted payment method, on file in your Audible Account in
order to use the Audible service. If you are using your Amazon
account to access the Audible Service, your default payment
instrument will be the default payment instrument you use for
purchases from Amazon. If you want to designate a different
payment instrument, you must change your authorized payment
instrument information online at the "My Account" section of
the Audible Service.
- Cancellation of Orders. You may cancel
your order for purchase of Audible Content within 14 days from
the date of your purchase for a full refund by contacting
Customer Care, unless you have started to download, stream, or
listen to the Audible Content. Once you start to download,
stream or listen to the Audible Content, you cannot cancel
your order, and you will not receive a full or partial refund
for your order. By placing an order to purchase Audible
Content, you acknowledge and agree to this.
- Subscriptions. Any user may
purchase subscriptions to recurring content such as newspapers
and magazines on a monthly basis or other recurring basis
depending on the recurrence of the content ("Subscriptions").
If you purchase a Subscription, you will be charged the full
price of the Subscription at the beginning of the Subscription
term. If your default payment instrument is declined for any
reason, Audible may charge any payment instrument on file with
your Amazon account. Subscriptions may be purchased on an A La
Carte basis or by members with credits. With respect to any
Subscriptions purchased on an A La Carte basis, if you cancel
your Subscription within 14 days, you will be entitled to a
full refund. After 14 days, you may be entitled to a refund
before the initial term has expired depending upon whether
there is a shorter Subscription available for the relevant
Audible Content. You will be obligated to pay based upon the
Subscription term length closest to the number of months your
Subscription was active. For example, if you signed up for a
12 month Subscription and wish to cancel after 5 months, then:
(A) if a 6 month Subscription term is available, you would be
charged for a 6 month Subscription and refunded the difference
between the 12 month and 6 month Subscriptions, or (B) if only
a 12 month term is available, you would be charged for the 12
month Subscription.
Audible Terms and
Conditions for Gift and Promotional Codes and Vouchers
Gift Audiobooks, Gift Certificates,
Gift Memberships, Promotional Claim Codes and Vouchers
(collectively “Gift Items”) are subject to the following Terms
and Conditions. By purchasing or redeeming any Gift Item, you
agree to be bound by these Terms and Conditions in addition to
the Audible Conditions of Use.
Audible Gift Audiobooks
- Term and Uses. Audiobooks
purchased as gifts ("Gift Audiobooks") will be
presented to the recipient in the form of a claim code
redeemable for the Gift Audiobook. Gift Audiobooks must be
redeemed at Audible.co.uk ("Audible.co.uk" or the "Site")
and may be used only for the audiobook given. Claim codes for
Gift Audiobooks do not expire and are not subject to any
dormancy fee or other fees for non-use. Promotional credits,
including credits issued in connection with any trial
memberships, may not be used to purchase Gift Audiobooks. Gift
Audiobooks may not be redeemed by the same Audible account
from which they were purchased. If the recipient has the Gift
Audiobook in his or her My Library or the Gift Audiobook is
not available in the recipient's country, at the time the
recipient redeems the claim code for a Gift Audiobook, the
recipient will receive either a credit or a voucher in the
amount the purchase price of the Gift Audiobook, depending on
whether the Gift Audiobook was purchased by redeeming a credit
or with cash. Such credits and vouchers are good towards the
purchase of an audiobook on Audible.co.uk only and may not be
used to purchase Gift Audiobooks. Credits or vouchers given to
the recipient in exchange for the claim code for a Gift
Audiobook do not expire. Recipients must have or open an
Audible account to redeem a claim code for a Gift Audiobook.
Audible may, in its discretion, advise the purchaser when the
claim code for a Gift Audiobook has been redeemed by the
recipient in the purchaser's "Account Details" section on the
Site. The sales tax ultimately charged will be calculated when
the purchaser's charge is authorized and will reflect any
applicable state and local taxes.
- Limitations.
- Claim codes for Gift Audiobooks may
not be redeemed at audible.com, audible.de, audible.fr or any other
website operated by Audible, Inc., its affiliates, or any
other person or entity, except as indicated by these Terms
and Conditions.
- Claim codes for Gift Audiobooks
cannot be exchanged for other Gift Audiobooks or Gift
Memberships.
- Claim codes for Gift Audiobooks
cannot be resold, transferred for value, redeemed for cash
or applied to any other Audible account, except where
required by law.
Audible Gift Memberships
Audible offers gift memberships for its
Audible Plans ("Gift Memberships") that are presented to
the recipient in the form of a claim code redeemable on
Audible.co.uk. In order to begin a Gift Membership, recipients
must have or create an Amazon.co.uk account and accept the
Audible.co.uk Conditions of Use. Claim codes for Gift
Memberships do not expire and are not subject to any dormancy or
other fees for non-use. Audible may, in its discretion, advise
the purchaser when the Gift Membership has been redeemed by the
recipient. Claim codes for Gift Memberships cannot be resold,
transferred for value, redeemed for cash or applied towards any
other Audible account, except where required by law. Gift
Memberships may not be transferred. Once a Gift Membership is
redeemed, credits issued in connection with that Gift Membership
expire six months after the applicable membership term. For
example, if the Gift Membership is a three month membership, the
Gift Membership will expire nine months from the date the
recipient redeems the membership. If the recipient has an active
membership plan, their membership will not be extended. Instead,
upon redemption of the Gift Membership code, they will receive
credits in an amount equal to the number of months of the
applicable Gift Membership and these credits will not be subject
to rollover limits.
Audible Promotional Claim
Codes
- Term and Uses. Promotional claim
codes ("Claim Codes") are for promotional use only and
are void where prohibited by law. Claim Codes must be redeemed
at audible.co.uk and are only redeemable for audiobooks or
audiobook credits. Claim Codes expire as indicated on the
terms transmitted with the Claim Code. If redeemed for an
audiobook credit, the credit may expire after a certain period
of time, as indicated on the terms transmitted with the Claim
Code. Claim Codes may be subject to additional terms and
condition presented with the Claim Code. Claim Codes
recipients must have or open an Audible account to redeem
Claim Codes. To view the status of a Claim Code, Claim Code
holders should visit the "Account Details" section of their
Audible account on the Site.
- Limitations.
- Claim Codes may not be redeemed at
audible.com, audible.de, or audible.fr or any other website
operated by Audible, Inc., its affiliates, or any other
person or entity, except as indicated by these Terms and
Conditions.
- Claim Codes cannot be used to
purchase other Claim Codes or Gift Memberships.
- Claim Codes cannot be resold,
transferred for value, redeemed for cash or applied to any
other Audible account, except where required by law. Unused
Claim Codes in an Audible account may not be transferred.
- Resale of a Claim Code or use for
unauthorized advertising, marketing, sweepstakes or other
promotional purposes is strictly prohibited.
Vouchers
- Terms and Uses. From time to time,
Audible may, in its sole discretion, give rewards in the form
of vouchers to existing Audible account holders ("Vouchers").
Vouchers may only be redeemed at audible.co.uk and are
redeemable for Audible content only. Audible will deposit a
Voucher directly into the account holder's account and will
send the recipient an email stating that the Voucher is
available. When the recipient makes a purchase on the Site
without using membership or other credits, vouchers will be
the first pound sterling amount used towards the purchase
amount. The full amount of any purchase, excluding taxes, will
be deducted from the Voucher amount, up to the total funds
available. If a purchase made with a Voucher exceeds the
amount of the Voucher, the balance will be automatically
charged to the payment method Audible has on file for the
account holder. Vouchers expire as indicated on the terms
transmitted in the notification e-mail. The value of a Voucher
will be determined by Audible in its sole discretion.
- Limitations.
- Vouchers may not be redeemed for
the purchase of Audible content at audible.com, audible.de,
audible.fr or any other website operated by Audible, Inc.,
its affiliates, or any other person or entity, except as
indicated by these Terms and Conditions.
- Vouchers cannot be used to purchase
Gift Memberships or Claim Codes.
- Vouchers cannot be resold,
transferred for value, redeemed for cash or applied to any
other account, except where required by law. Unused Voucher
balances in an Audible account may not be transferred.
General Terms
- Risk of Loss. The risk of loss
and title for claim codes for Gift Audiobooks, Gift
Memberships and Vouchers pass to the purchaser upon Audible's
electronic transmission to the purchaser, recipient or
delivery to the carrier, whichever is applicable. Audible is
not responsible if a claim code for an Audible Gift Audiobook,
Gift Membership or Voucher is lost, stolen, destroyed or used
without your permission.
- Fraud; Abuse. Audible may
suspend or close customer accounts, revoke or terminate Gift
Items, or limit or suspend the ability of customers to
purchase or redeem Gift Items in its sole discretion in order
to avoid fraud or abuse.
- Resale. Resale of a Gift
Item or use for unauthorized advertising, marketing,
sweepstakes or other promotional purposes is strictly
prohibited.
- Limitation on Liability. AUDIBLE DISCLAIMS
ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT
AUDIOBOOKS, GIFT MEMBERSHIPS, AND VOUCHERS, INCLUDING, WITHOUT
LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT A GIFT
AUDIOBOOK, GIFT MEMBERSHIP OR VOUCHER IS NON-FUNCTIONAL, YOUR
SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE THE REPLACEMENT
OF SUCH GIFT AUDIOBOOK, GIFT MEMBERSHIP OR VOUCHER.
- Disputes. Any dispute
relating in any way to Audible Gift Audiobooks, Gift
Memberships or Vouchers in which the aggregate total claim for
relief sought on behalf of one or more parties exceeds £7,500
shall be adjudicated in any court in London, England, and you
consent to the exclusive jurisdiction and venue of such
courts.
Audible offers various membership plans
("Audible Plans") for using and paying for the Audible
Service. Audible Plans are subject to the terms below and those
disclosed through the Audible Service. Membership in an Audible Plan
is nontransferable.
- Audible Membership Plans. Audible Membership
Plans are automatically renewable on a monthly or yearly
basis, depending on the plan, until terminated by you or us in
accordance with these Audible Plan Terms. Audible will charge
your authorized payment instrument the applicable membership
fee on your renewal date. If your default payment method is
declined for any reason, Audible may charge any payment
instrument on file with your Amazon account.
- Number of Audiobooks. The 1 Book
Monthly, 2 Book Monthly, 12 Book Annual, and 24 Book Annual
Plans are generally the same except that the number of
Credits (defined below) that members receive under certain
plans is greater.
- Annual or Monthly. Each of these
membership plans is available either on a monthly or annual
basis. Audible, or a third party through which you transact,
will charge the applicable monthly or yearly fee for such
membership plan on the member's monthly or yearly renewal
date, depending on which plan the member selects. Annual
members will receive the entire year's credits at the start
of their membership and upon any renewal. Monthly members
will receive the applicable amount of credits each month.
- Rollover Members are
allowed to rollover a certain number of unused Credits ("Rollover").
- Monthly Memberships. 1 Book Monthly
members may rollover up to 6 unused Credits to the next
month of membership and 2 Book Monthly members may
rollover up to 12 unused Credits to the next month of
membership. If in any given month a monthly member has
more than the permitted number of Rollover Credits, the
additional unused credits will automatically expire.
Note that Credits purchased through iOS do not expire.
- Annual Memberships. 12 Book Annual
members may rollover up to 6 unused Credits to the next
year of membership and 24 Book Annual members may rollover
up to 12 unused Credits to the next year of membership. If
in any given renewal date a member has more than the
permitted number of Rollover Credits, the additional
unused credits will automatically expire.
- Committed Membership Plans. Certain members
may receive a gift for joining in exchange for their
commitment to remain a member for the period of time specified
at the time of enrollment. Members who sign up to a committed
membership plan and receive the gift benefit will have 14 days
to cancel their membership plan, however, we will only issue
them a full refund for membership fees if they have not used
any Credits or used the gift benefit during those 14 days. If
they have redeemed Credits or used the gift benefit within 14
days of signing up for a membership, we may withhold from
their refund the value of the redeemed Credit(s) and the value
of the used gift benefit. After 14 days, members will not
receive a full or partial refund for any membership fees
already paid and will not be able to cancel the plan prior to
the expiration of the initial term of the plan. By signing up
for a Committed Membership Plan, you acknowledge and agree to
this.
- Trial Offers. Audible may, in
its sole discretion, make available free or paid trial offers
for a monthly or annual membership plan, the terms of which
will be more fully explained on the Audible Service (a "Trial
Offer"). You must have a valid payment instrument, such
as a credit card or other permitted payment method, on file in
your Audible Account in order to initiate a Trial Offer.
Audible may request a temporary authorization from the
financial institution issuing your credit card or other
payment instrument in order to confirm the validity of the
credit card or other payment instrument to verify your
eligibility to participate in any Trial Offer. Any Credits
issued in connection with a Trial Offer or Audible Content
purchased with such Credits are issued and provided subject to
such verification and may be revoked by Audible in the event
that such verification fails. Upon expiration of the trial,
you will automatically be joined into the related membership
plan and Audible will charge your default payment instrument
the relevant monthly fee or annual fee, as applicable. If your
default payment method is declined for any reason, Audible may
charge any payment instrument on file with your Amazon
account. YOU MUST CANCEL YOUR MEMBERSHIP PRIOR TO THE END OF
THE TRIAL OFFER TO AVOID CHARGES. Trial Offers are limited to
one per household.
- Credits. Audible Plan
members receive credits that may be used to purchase Audible
Content on the Audible Service ("Credits"). Credits may
only be used to purchase Audible Content. If you purchase
Audible Content in excess of the number of available Credits
under your Audible Plan, your default payment instrument will
be billed the price for the applicable Audible Content.
Credits include Membership Credits, Rollover Credits, and
Complimentary Credits, as described below. Credits are
nontransferable. Credits that do not rollover, expire in
accordance with their terms.
- Membership Credits. Membership
credits are Credits that members receive on a monthly or
annual basis.
- Rollover Credits All members are
permitted a certain number of Rollover Credits, as described
above.
- Complimentary Credits. Complimentary
Credits are Credits that Audible gives Audible Plan members
and non-members through goodwill, member anniversaries,
no-risk listen opportunities, or in other situations, in
each case, as determined by Audible in its sole discretion.
Complimentary Credits are credited to a member's Audible
Account. Complimentary Credits expire in accordance with
their terms. You must have an Audible Account in order to
receive Complimentary Credits.
- Audible Plan Prices. Prices of Audible
Plans are subject to change at any time. Prices of Committed
Membership Plans are not subject to change during the initial
commitment period.
- Upgrading or Downgrading a Plan. You may upgrade
your Audible Plan on the Audible Service. You may also,
subject to any minimum term commitment that may apply,
downgrade your Audible Plan online or by contacting Audible
customer care. Such Audible Account changes will be effective
as of the date of your request and your membership will become
subject to the new plan you selected. Audible Plans may be
upgraded or downgraded as follows:
- Audible Membership
Plans.
- Upgrades. 1 Book Members
can upgrade to 2 Book Membership Plans and monthly members
can upgrade to annual plans. Any available Credits,
including any Rollover Credits, that a 1 Book Member has
accumulated will be transferred to the new upgraded plan
in accordance with the rules for the new membership plan.
Upon any upgrade, Audible will charge your default payment
instrument the pro-rated additional fee for the 2 Book
Membership Plan. If your default payment instrument is
declined for any reason, Audible may charge any payment
instrument on file with your Amazon account. 24 Book Annual Members
cannot upgrade to another Audible Plan.
- Downgrades. 1 Book Monthly
Plan Members cannot downgrade to any other membership
plan. All other members can downgrade to the 1 Book
Monthly Plan. Any available Credits, including any
Rollover Credits, will be transferred to the new
downgraded membership plan, in accordance with the rules
for such new membership plan.
- Committed Membership Plans. If you joined a
Committed Membership Plan, you may only upgrade or downgrade
to another Audible Plan once the term for your current
Committed Membership Plan expires. After the expiration of
the Commitment Period, members will automatically become a
regular member, depending on the plan they chose, and may
upgrade or downgrade their plan, as set forth in these
Audible Plan Terms.
- Cancellation of Audible
Plans.
- If you are in a Trial Offer period
you may cancel your membership at any time during the Trial
Offer period by visiting your Account Details page or
contacting Customer Care and you will not be charged any
fees. After your Trial Offer period is over, you can cancel
at any time by visiting your Account Details page or
contacting Customer Care, but you will not receive a full or
partial refund of any membership fees already paid. Upon
cancellation, all of your available Credits, other than Gift
Credits or Complimentary Credits will expire. By signing up
for a Trial Offer, you acknowledge and agree to this.
- If your membership did not begin
with a Trial Offer, you have 14 days to cancel your
membership plan, however, we will only issue you a full
refund of any membership fees if you have not redeemed any
Credits. If you have redeemed Credits within 14 days of
signing up for a membership, we may withhold from your
refund the value of the redeemed Credit(s). You may cancel
by contacting Customer Care. After you have been a member
for 14 days, unless you are a member of a Committed Plan,
you may cancel at any time by visiting your Account Details
page or contacting Customer Care, but you will not receive a
full or partial refund of any membership fees already paid.
Upon cancellation, all of your available Credits, other than
Gift Credits or Complimentary Credits will expire. By
signing up for a membership, you acknowledge and agree to
this.
- If you signed up for your
membership using the Audible iOS mobile application, please
visit your Account Details page for information on how to
cancel your membership.
- Customer Care may be contacted 7
days a week, 24 hours a day at Available 7 days a week, 24
hours a day by phone: 0800 496 2455 (UK Free Phone) or + 44
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customercare@audible.co.uk, at any time
Notice And Procedure
For Making Claims Of Copyright Infringement
Consistent with the Copyright, Designs
and Patents Act 1988, if you believe that your copyrighted
materials have been copied in a way that constitutes copyright
infringement, please provide Audible's designated agent the
written information specified below. Please note that this
procedure is exclusively for notifying Audible that your
copyrighted material has been infringed.
- A description of the copyrighted work
that you claim has been infringed upon;
- A description of where the material
that you claim is infringing is located on the Audible
Service;
- Your address, telephone number, and
e-mail address;
- A statement by you that you have a
good-faith belief that the disputed use is not authorized by
the copyright owner, its agent, or the law;
- A statement of truth made by you
declaring that the above information in your notice is
accurate and true and that you are the copyright owner or
authorised to act on the copyright owner's behalf and that
your statement can be used in any court proceedings that may
arise out of or relating to the infringing material; and
- An electronic or physical signature
of the person authorized to act on behalf of the owner of the
copyright interest.
Audible's designated agent for notice
of claims of copyright infringement on the Audible Service can
be reached as follows:
Copyright Agent
Audible, Inc. Legal Department
One Washington Park, 16th Floor
Newark, NJ 07102 USA
phone: (973) 820-0686
e-mail: copyright@audible.com
NOTE: THE ABOVE CONTACT INFORMATION
IS PROVIDED EXCLUSIVELY FOR NOTIFYING AUDIBLE THAT YOUR
COPYRIGHTED MATERIAL MAY HAVE BEEN INFRINGED. ALL OTHER
INQUIRIES, (E.G., REQUESTS FOR TECHNICAL ASSISTANCE OR
CUSTOMER SERVICE, REPORTS OF EMAIL ABUSE, AND PIRACY REPORTS),
WILL NOT RECEIVE A RESPONSE THROUGH THIS PROCESS AND SHOULD BE
DIRECTED TO OUR CUSTOMER CARE GROUP VIA EMAIL TO customercare@audible.co.uk OR BY PHONE TO
0800 496 2455 or +44(0)203 356 6218.
Notice And Procedure
For Notifying Audible Of Defamatory Content
If you believe that any content on, or
advertised for sale on, the Site contains a defamatory
statement, please notify us immediately by copying the Notice to
Audible of Defamatory Content below into your word processor
program, complete it in accordance with the instructions set out
in the Notice and send a printed signed copy to: Defamation
Notices, Audible, Inc., Legal Department, 1 Washington Park,
16th Floor, Newark, NJ 07102, USA. Please note that this
procedure is exclusively for notifying Audible of Defamatory
content on or advertised for sale on the audible.co.uk Site.
Please provide your address, telephone number, and e-mail
address when sending the notice to us.
Important Warning: giving false,
misleading or inaccurate information in the Notice to Audible of
Defamatory Content may result in civil and criminal liability.
Notice to Audible of Defamatory Content
in the matter of www.audible.co.uk
STATEMENT
I, [please set out your full name] of
[please give your postal address], [please state your
occupation], say as follows:
- I refer to the website
www.audible.co.uk ("the website"). I make this statement in
support of my giving Audible notice that, via the website, it
is causing or contributing to the publication of a defamatory
statement.
- The defamatory words (delete
whichever paragraph is not applicable):
- appear in an audiobook being sold
by Audible via the website entitled [please state the
audiobook name and its author]. The defamatory words appear
around the [please state approximate location(s) where you
consider there are defamatory words] minute mark.
OR
- appear on the website at [please
cut and paste the address of the relevant Web page from the
website where the defamatory words appear].
- The words that I consider to be
defamatory are [please repeat the exact words you are
complaining about].
- These words are defamatory because
[please state why you consider the words are defamatory].
- The defamatory words are untrue
because [please explain why the words complained of are untrue
and what you believe the true position is].
- I understand that this statement may
be used in any court proceedings that may arise out of or
relating to the defamatory words which I have complained
about.
Statement of Truth
I declare the facts stated above to be true.
Signed:
Dated:
- Use of the Audible Software.You may use Audible Software solely
for the purposes of enabling you to use and enjoy the
Audible Service as provided by Audible, and as permitted by
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Additional third party terms contained within or distributed
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Great Listen
Guarantee Terms & Conditions
Terms and Conditions: Audible’s “Great
Listen Guarantee” is a beta program available to certain
members in good standing. A member who is not fully satisfied
with his or her listening experience may return such book for a
full refund within 365 days of purchase. Free books are not
eligible for this program. Books purchased with credits will be
refunded with credits. Books purchased with money will be
refunded with money. Books purchased using a combination of
money and a Voucher or promotional code will be refunded with
money and a reactivation of the Voucher or promotional code
used. Audible reserves the right in its sole discretion to limit
the number of refunds allowed by each member, including, but not
limited to, in cases where Audible suspects abuse of the
program. Audible may change these terms and conditions or may
cancel the program with respect to any or all participants at
any time. Void where prohibited.