Showing results by narrator "Kevin Young" in All Categories

Building a fully engaged, energized workforce is the key to business success. The Power of Thanks reveals how leading companies like Intuit, JetBlue Airways, IHG, Symantec, ConAgra Foods, and The Hershey Company empower employees through social recognition, in which the practice of mutual appreciation and trust directs and rewards higher performance. Eric Mosley and Derek Irvine, executives at the world-renowned employee recognition firm Globoforce, explain why social recognition is so powerful and how you can apply it in your company.

This reliable guide skillfully addresses how to determine optimal times to invest in technology stocks, and which industries and sub-industries have the potential to perform well in various environments. The global technology sector is complex, including a variety of sub-industries and countries, each with their own unique characteristics. Using the framework found here, you'll discover how to identify these differences, spot opportunities, and avoid major pitfalls.

Most credit books promise quick fixes and easy solutions to bad credit, but the truth is there is no quick fix when it comes to credit. Your best strategy as a smart consumer is to understand your credit inside and out. Credit expert John Ulzheimer can give you all the tools you need to master the world of credit, before or after you get into trouble, and take the power back into your own hands.

The immersive audio experience presented here - complete with sound effects, music, and atmospherics - allows the listener to feel as if they were in attendance when these speeches were first delivered. The orations are performed by a select group of amazing actors who uniquely capture the essence, power, and complexity of these magnificent addresses, universally acknowledged as some of the greatest speeches in world history.

One of the most prolific fly-fishing writers of the twentieth century, Roderick L. Haig-Brown continues his seasons” cycle with Fisherman’s Spring, a book that is as much about the deep philosophical aspects of fly fishing as it is about fly fishing itself. Readers will learn about the abundance of spring life in the streams of British Columbia while also being treated to Haig-Brown’s thoughtful musings and ideas about the rewards of fly fishing streams.

Emotions As Tools: A Self-Help Guide to Controlling Your Life Not Your Feelings is an easy-to-understand guide that helps you learn what feelings are, why you have them, how to identify them, and what they can do for you in your relationships and in your life. Anger, sadness, anxiety, fear, guilt, and shame are discussed. Your feelings are tools that you also don't need to control, but that you do need to learn how to use. Unfortunately, most men and women lack the training they need to get the most out of their emotions. This guide addresses that need.

The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience - the Walt Disney Company. Co-author Bruce Loeffler spent 10 years at Disney World overseeing service excellence. He has partnered with Brian T. Church to show you how to bring that same level of care and value to your own organization.

With his distinctively witty, anecdotal, and disarming voice, John Yow now journeys to the shore and shares his encounters with some of the most familiar and beloved coastal birds. Out of his travels—from North Carolina's Outer Banks, down the Atlantic coast, and westward along the Gulf of Mexico—come colorful accounts of twenty-eight species, from ubiquitous beach birds like sanderlings and laughing gulls to wonders of nature like roseate spoonbills and the American avocets.

In Ways and Means for Managing Up, Smullen tells you everything you need to know to effectively "manage your manager" in ways that help both you and your boss succeed and rise within your company.  

Pride and Joy is both informative and highly practical, and a balanced answer to the extreme methods that too often dominate parenting debates. Few parenting books address the central issues of concern to today's parents while also offering parents as much day-to-day advice.

Healthcare must provide higher quality care at a lower cost. Studer Group's Engagement Model is the key. If you're seeking to create a culture of high engagement, you're not alone. Great clinical quality depends on it. Price pressures demand it. Where engagement doesn't exist, all stakeholders suffer. By making engagement a core competency, you can reduce turnover, prevent physician burnout, improve clinical outcomes, and solidify trust in caregivers.

A 'textbook with passion', Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, founder of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.

This is a book about physician burnout. It's also a book about physician engagement. Why? Because these two concepts are deeply connected. When physicians team up with the organizations they work for to pursue mutual goals, they are far less likely to burn out. And when organizations seek to prevent and treat physician burnout, they go a long way toward getting everyone, physicians included, working together to meet the same goals.

James Brown. John Brown's raid. Brown v. the Topeka Board of Ed. The prize-winning author of Blue Laws meditates on all things "brown" in this powerful new collection. Divided into "Home Recordings" and "Field Recordings", Brown speaks to the way personal experience is shaped by culture, while culture is forever affected by the personal, recalling a black Kansas boyhood to comment on our times.

Emma's life has been hell since she moved from sunny California to a remote Alaskan town. Abandoned by her father and living with the guilt of causing her mother's death, she makes a desperate dash for freedom from her abusive stepfather. But her planned escape leads to further captivity in a world beyond her imagination. Dragged across the tundra by an evil mountain man and his enormous black wolf, she learns that love can be found even in the most unexpected places.

Today more than ever, your senior leaders must produce 'Straight' work. Quint Studer's new book is the study guide they need. Straight A Leadership, a book by Wall Street Journal best-selling author Quint Studer, can help your organization achieve the peak performance it needs to survive in the toughest environment. The book is based on Studer Group's work with hundreds of top healthcare organizations.

Casey Anderson, the host of National Geographic’s Expedition Grizzly, met a month-old bear cub in a wildlife preserve in 2002, whom he affectionately named Brutus. Little Brutus was destined to remain in captivity or, more likely, even euthanized due to overpopulation at the preserve. Anderson, already an expert in animal rescue and rehabilitation, just could not let that happen to Brutus, who looked like a "fuzzy Twinkie."

A 25-year-old backcountry wanderer, a man happiest exploring wild places with his dog, Dan Bigley woke up one midsummer morning to a day full of promise. Before it was over, after a stellar day of salmon fishing along Alaska’s Kenai and Russian rivers, a grizzly came tearing around a corner in the trail. Dan barely had time for “bear charging” to register before it had him on the ground, altering his life forever.

In July of 1993, Sheldon Jacobs was one of five nationally recognized mutual fund advisors chosen by the New York Times for a mutual fund portfolio competition. The portfolio that he selected produced the highest return of all contestants for almost seven years, and the Times' quarterly publication of this contest helped him become one of the best-known mutual fund advisors in America.

Whether it's the fireflies of a Louisiana summer caught in a mason jar (doomed by their collection), or his grandmother, Mama Annie, who latches the screen door when someone steps out for just a moment, all that makes up our flickering precarious joy, all that we want to protect, is lifted into the light in this moving book. Stones becomes an ode to Young's home places and his dear departed, and to what of them - of us - poetry can save.