Showing titles in Mentoring & Coaching

Previously unpublished talks from the Father of Modern Management. Throughout his professional life, Peter F. Drucker inspired millions of business leaders not only through his famous writings, but also through his lectures and keynotes. These speeches contained some of his most valuable insights but had never been published in book form - until now.

In the new recording of the Third Edition created in 2005, Bob Burg builds on his proven relationship-building principles to bring even more clients to your door and helps you attract only those who are interested in what you sell. He shows how to maximize your daily contacts, utilize your tools both online and off, leverage your relationships, and generate ongoing sales opportunities.

Today's coaches are challenged with the recurring task of weaving threads from several disciplines into a tapestry that is fit for purpose in helping their clients learn and succeed. In this sense, the coach has to become a discriminating eclectic, developing a keen sense of judgment to select which threads are best woven into the fabric and those that it would be better to simply throw away.  

Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.

The most common complaint Bill Stinnett hears from his corporate clients is that would-be vendors and suppliers "just don't understand our business" In Think Like Your Customer, Stinnett explains why the key to landing corporate customers is to learn to think about the things executives and business owners think about and understand how they make complex buying decisions. 

What if the greatest salespeople on the planet are the opposite of who you think they are? Everyone sells, every day. It’s why the most successful people are better than most at selling themselves, their ideas, or their products and services. Yet when people hear the word sales they think of...

Become a passionate, purposeful, and meaningful leader through identifying who you are, your strengths, and your skills. New York Times bestselling author Stedman Graham's Identity Leadership is a very personal and prescriptive guide that is based on his philosophy that a leader can't lead...

It is rare today for employees to stay with one organization for the long tenures that were the norm before the Great Recession. In fact, "job hopping" is the new norm, especially for Millennials. In The Boomerang Principle, companies learn how to leverage this fact rather than fear it. By engendering a lifetime of loyalty from former employees, leaders can see them "return" in the form of customers, partners, clients, advocates, contractors, and even returning employees.

Elite: High Performance Lessons and Habits from a Former Navy SEAL is a must-listen guide for everyone from aspiring entrepreneurs to established business leaders. No matter the stage of your business - development, exploitation, or disruption - Elite will change your approach to business and unlock the warrior within. 

You might be in a negative spiral, productively or psychologically, stuck thinking you’re just not good enough, you’ll never get ahead, and the world is unfair. Or perhaps you feel pretty good about your attitude, but you know there’s always room for improvement, and you’re curious about what you can tweak to do better. Whatever your current position, you have the opportunity to take agency at work and in life. You can actively improve your situation because it all comes down to attitude, and your attitude is not set in stone.

Everyone today seems to have a drone: Amazon, touting a new high-tech delivery method; YouTubers, with countless aerial videos; your neighbor, who keeps crashing into your tree. But drones are more than a gadget craze. They're a booming business with the potential to change industries ranging from video to agriculture to contracting - and the ability to change your life.

What if the key to personal and professional success was already inside you – just waiting to be understood. In Personalities Remixed, Lewis Senior, Mark Wilkinson, and Paul Grant combine decades of global leadership, coaching, and human performance expertise to bring you the definitive guide to using the E-Colours personality system for life-changing results.

This guide is an introduction to the lucrative and satisfying world of online coaching if you want to become a coach of Internet marketers, life coaching, or business coaching. You'll learn that it takes more than a desire to help people to become a success at online coaching—and discover the strategies that will help propel you to coaching success. The purpose of a coach is to help others explore their desires, deepest thoughts, emotions, and needs and to make changes in their lives that will bring personal and/or business success.

Female Founders' Playbook brings together the voices of female business role models so you can truly hear what it takes to build a billion dollar business.

COVID and the resulting pandemic has brought about more change than anyone could have predicted. Managers and executives at all levels had to deal with these unprecedented challenges with no help, assistance, or support...until now. Join best-selling author R. Michael Anderson as he provides the 12 principles for reshaping how to lead in this "Next Normal" and beyond. Make sure you have the latest knowledge in this brand new audiobook that will give you the added tools and skills to be the leader your team needs during these challenging times.

How did a shy girl from humble beginnings go from being frozen in fear for six years in her network marketing business to reaching top one percent status in her MLM organization? Michelle Cunningham made one strategic shift in her nearly non-existent direct sales business that completely changed the trajectory of her life. In this book, you’ll learn the exact words Michelle used to sell to a perfect stranger, recruit her first new team member, and then turn her team members into successful leaders.

Have you ever considered becoming a life coach? Well, maybe it's not as easy as you think! So, in order to assist you, this guide has been put together. You will learn everything needed for getting started. Many other aspects of life coaching will also be brought to light.

Most organisations today strive for goals such as employee diversity, inclusive leadership and younger and fresher ideas. But how do we get there? In her trailblazing Reverse Mentorship program, world-renowned executive coach and personal development advocate Patrice Gordon creates a safe and...

A practical and irreverent guide to taking the sting out of feedback and reclaiming it as a motivating, empowering experience for everyone involved. Feedback: the mere mention of the word can make our blood pressure rise and our defenses go up. For many of us, it's a dirty word that we associate with bias, politics, resentment, and self-doubt. However, if we take a step back and think about its true intent, we realize that feedback needn't be a bad thing. After all, understanding how others experience us provides valuable opportunities to learn and grow.

The Science of Leadership: Nine Ways to Expand Your Impact presents a game-changing synthesis of 50 years of leadership research as a comprehensive guide for seasoned and aspiring leaders, and anyone who wants to help their boss become a better leader. Authors Jeffrey Hull and Margaret Moore, leadership coaches and leaders of the Institute of Coaching, translate academic research and their extensive experience in leading and coaching into a practical, self-coaching roadmap for your own growth in these times of exponential change and disruption.