Showing results by publisher "Phoenix Books, Inc." in Business & Careers
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Total Quality Management: The New Management Model
- By: Stephen George, Arnold Weimerskirch
- Narrated by: Lloyd Bochner
- Length: 2 hrs and 25 mins
- Unabridged
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The quality movement prompted many companies to question their entire way of operating. To understand and profit from the concept of Total Quality Management, companies must pay particular attention to the first word in the phrase: total. The spectacular rewards enjoyed by top companies like 3M, FedEx, and Ben & Jerry's were earned through a total commitment to achieving superior quality and customer satisfaction across all company functions and processes. This management model is customer-driven and focuses on systems thinking.
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Total Quality Management: The New Management Model
- Narrated by: Lloyd Bochner
- Length: 2 hrs and 25 mins
- Release date: 19-09-22
- Language: English
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