Showing results for "phd" in Policy & Administration

Most consumers agree their service experiences with hospitals, clinics, and physicians fall well short of their service experiences with hotels, resorts, and restaurants. So, what would their experiences be like if healthcare providers served them the same way hospitality providers do? Given that both industries share many common service touchpoints, one wonders whether healthcare service providers could adopt principles of hospitality to enhance the patient experience. The insights shared in this book reveal the answer: yes!

This audiobook is Stacey's attempt to describe, in a concise and relatable way, where our national healthcare policy went wrong. His analogy centers on a grocery store in the fictional town of Capital Springs and details what happens when the city government decides to issue food vouchers in order to help the community s poor and then gradually begins to reduce their reimbursement.