Showing results for "The Call" in Computer Science
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AI-Powered Customer Experience
- The Future of Call Center Excellence
- By: Sam Zuker
- Narrated by: James A. Hillman
- Length: 6 hrs and 42 mins
- Unabridged
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AI-Powered Customer Experience, The Future of Call Center Excellence. Future belongs to organizations that understand how to measure what matters: customer lifetime value, emotional satisfaction, effort reduction, and the seamless orchestration of human and artificial intelligence working together. Thirty years ago, when I first stepped into a call center, success was measured by how many calls an agent could handle per hour. The faster you moved customers along, the better your numbers looked.
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AI-Powered Customer Experience
- The Future of Call Center Excellence
- Narrated by: James A. Hillman
- Length: 6 hrs and 42 mins
- Release date: 08-10-25
- Language: English
- Computer Science · Marketing & Sales
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