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Ambulatory Surgery Centers (ASCs) are at the forefront of delivering high-quality, cost-effective, and patient-centered care. However, the industry is at a turning point: data-driven decision-making is no longer optional but essential for success. This book provides a comprehensive roadmap for ASC leaders, covering best practices, key process steps, performance metrics, and benchmarking data across the patient journey and core administrative functions.

In The Performance of Medicine, Dr. Bob Baker offers practical strategies and techniques that physicians and other practitioners can implement easily and immediately to give patients the best possible experience with no additional expenditure of time. An internist/gastroenterologist with 35 years of private practice experience, as well as a professional magician/ventriloquist with 50 years of live performance experience, Dr. Baker seamlessly weaves the techniques he used to garner top reviews from his patients and audiences alike. His audiobook is practical, warm, and humorous.