Turning your customer experience into your team’s success sounds great in theory — but how do you actually do it in real life?

I’m Pierre Bauzée, Founder of Beyond Satisfaction and Beyond Satisfaction Academy, a powerful onboarding and training platform for hospitality, and beyond. And in this new episode of Your People Your Success Podcast, I’m joined by my guest, Dan Pratt from DAP Consultancy, to explore how customer experience and team performance are deeply connected when you get the basics right.

In under 45 minutes, we talk about how to break silos between “CX” and “operations”, give your teams clarity instead of pressure, and use customer feedback as a tool for learning rather than blame.

Whether you are leading a frontline team, managing multiple sites, or rethinking your service strategy, this episode gives you concrete ways to turn your customer experience into a real driver of motivation, performance, and growth for your people.

Subscribe now and join me each month to discover how to unlock the power of People behind exceptional performance in hospitality, and beyond.

If you would like to know more about what we do at Beyond Satisfaction Academy, feel free to visit my virtual brochure https://drive.google.com/file/d/1x6RR_c4DuFVxIga7E1kuWoUDNm6EmlTw/view, my website https://www.beyondsatisfaction.co.uk or LinkedIn profile www.linkedin.com/in/pierre-bauzee-233b058b

If you want to see how we can support your company further when it comes to training and development, feel free to get in touch with us and book your free discovery call. You can do that on our website or LinkedIn profile.

To find out more about Dan Pratt and his 2 businesses DAP Consultancy and PURE ONE Travel, feel free to visit the below links:

Websites https://www.dapconsultancy.co.uk/ and https://pureonetravel.com/

LinkedIn: https://www.linkedin.com/in/dan-pratt-dap/

#CustomerExperience #YourPeopleYourSuccessPodcast #TeamSuccess #TrainingAndDevelopment #HospitalityExcellence

Onboarding is everywhere — but making it work for your team from day one? That’s a different story.

I’m Pierre Bauzée, Founder of Beyond Satisfaction, and in this solo episode of Your People, Your Success Podcast, I’m breaking down what actually makes onboarding through training successful — and why many businesses don’t get it right.

From the crucial first impressions to the way you structure learning for new team members, this episode unpacks practical strategies to help you turn onboarding into a springboard for long-term success.

In under 20 minutes, I explore how to include training as the main tool of onboarding, set clear expectations, build confidence, and avoid the biggest mistake of all: thinking onboarding ends after one day.

Whether you are welcoming new hires or redesigning your approach, this episode gives you the tools to create an onboarding experience that boosts motivation and accelerates performance. But also builds a strong foundation for your team, right from the start, to turn them into real and loyal brand ambassadors.

Subscribe now and join me each month to discover how to unlock the power of People behind exceptional performance in hospitality, and beyond.

If you would like to know more about what we do at Beyond Satisfaction, feel free to visit our website https://www.beyondsatisfaction.co.uk/ or LinkedIn profile www.linkedin.com/in/pierre-bauzee-233b058b

If you want to see how we can support your business further when it comes to training and development, feel free to get in touch with us and book your free discovery call. You can do that directly via our website or LinkedIn profile.

#hospitality #peoplefirst #traininganddevelopment #onboarding #hospitalityexcellence #onboardingprocess

In this episode of Your People, Your Success Podcast, we dig into one of the most underrated drivers of employee happiness and customer satisfaction: understanding employment law — and using it to protect, empower, and inspire your frontline teams.

I’m Pierre Bauzée, Founder of Beyond Satisfaction, and I’m joined by the brilliant Richard Hiron — an employment law expert affectionately known as “The Hironator.” Richard has spent his career helping businesses navigate the legal maze with confidence and empathy, ensuring both leaders and their people feel safe, heard, and valued.

In this conversation, we’ll break down how mastering the fundamentals of employment law leads to healthier work cultures, greater employee trust, and stronger performance — especially in guest-facing roles where pressure runs high and turnover is common.

From contracts to conduct, legal risks to team morale, Richard shares the essential tools every service leader needs to stay compliant and compassionate.

Whether you’re a manager, recruiter, or business owner, this episode will help you move beyond fear-based HR and unlock the legal knowledge that keeps your people protected — so they can deliver their best to your customers.

Hit subscribe and join us each month to discover how to unlock the power of People behind exceptional customer service.

To reach out to Richard, feel free to visit in LinkedIn, website or reach out to him directly by email.All links right below:LinkedIn: linkedin.com/in/richardhironWebsite: https://www.thehironator.co.uk/Email address: r.hiron@thehironator.co.uk

If you would like to know more about what we do at Beyond Satisfaction, feel free to visit our website https://www.beyondsatisfaction.co.uk/ or LinkedIn profile www.linkedin.com/in/pierre-bauzee-233b058b

If you want to see how we can support your business further when it comes to customer service / hospitality training and recruitment, feel free to get in touch with us.

You can do that directly via our website or LinkedIn profile.