with Stephen Arthur (Director of AI & Analytics, ECPI University)

Episode Summary

This week, Myles Biggs and Patrick Patterson sit down with Stephen Arthur, Director of AI and Analytics at ECPI University, one of the first institutions boldly pushing toward an AI-first university model. While most universities are still debating whether students should be “allowed” to use ChatGPT, Stephen and his team have already built a proprietary AI learning platform, integrated it into curriculum design, student support, faculty workflows, and the operational backbone of the university.

Stephen shares how his unusual journey, from aerospace engineering to marketing analytics, to AI product leadership, shaped the mindset needed to drive change in one of the most tradition-bound industries in America. You’ll hear how ECPI is breaking higher-ed inertia, converting AI skeptics into evangelists, and redefining what it means to prepare students for the workforce of the future.

If you’ve wondered whether AI will replace universities, or remake them, this episode is your front-row seat.

• AI’s existential question for higher ed
• How ECPI became an early AI-first university
• Change management: flipping skeptical faculty into AI champions
• Marketing, analytics, and the engineer’s mindset
• The Three C’s that ensure universities survive AI
• The future of work and which careers AI won’t replace soon
• Operational AI across the institution

Stephen Arthur — Director of AI & Analytics, ECPI University
Engineer turned marketer turned AI builder, leading ECPI’s transformation into one of the first AI-first universities.

Stephen on LinkedIn – https://www.linkedin.com/in/stephen-arthur/

ECPI University Newsroom – https://www.ecpi.edu/newsroom

• AI won’t replace universities, but universities that ignore AI may become irrelevant.
• Experience beats access: AI enables one-to-one tutoring at scale, something higher ed has dreamed of for centuries.
• Adoption requires solving faculty pain first, not just student pain.
• Curriculum must evolve constantly: AI isn’t a topic to teach, but a medium through which all learning happens.
• Operational AI matters: IT support, financial aid, and student services can all be reimagined with LLMs.
• Statistical literacy is a superpower in marketing, analytics, and now AI deployment.
• The human element still wins: Community and accountability remain irreplaceable advantages of real institutions.

Level Agency – https://www.level.agency/

Patrick Patterson – https://www.linkedin.com/in/pattersonwork/
Myles Biggs – https://www.linkedin.com/in/mylesjb/

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