Wicked Quick Biz Tip: Customer Service Agents Are People Too!
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Wicked Quick Biz Tip: Customer Service Agents Are People Too!
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In this Wicked Quick Biz Tip, I share a story from our customer service annals. Being a customer service agent is hard enough without todays's angry climate, the holidays and supply chain shortages. Everyone loses their cool. But when one angry customer called us because a deadly plane crash quite possibly delayed her order...Well. It was time for an attitude adjustment and a lesson in compassion.
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