In this episode of EDU Unlocked, Ashish Fernando sits down with Michael Brody, Director of University College at Illinois State University, to discuss student exploration, academic advising, the role of AI in higher education, and the leadership philosophy that guides his work.

Michael begins by sharing his unconventional path into higher education. He never envisioned himself becoming a university administrator, in fact, he originally dreamed of being a goalkeeper. His career direction changed after working as a research assistant and later serving in academic advising and residence life roles, where mentors helped shape his professional journey. Through those experiences, he discovered a passion for helping students navigate their college experience and achieve success.

The conversation then turns to one of higher education's most persistent challenges: supporting undecided students. Michael challenges the notion that undecided students are a problem to be solved. Instead, he argues that exploration is an essential part of the college experience. He discusses the increasing pressure students face to choose majors quickly, often driven by concerns about return on investment, and explains why institutions must create opportunities for meaningful exploration and self-discovery.

Ashish and Michael also explore the growing role of AI in academic advising. Michael outlines three core competencies of advising: conceptual, relational, and informational and explains how AI can enhance the informational side of advising by helping students access answers, review degree plans, and prepare for advising conversations. However, he emphasises that technology should create more space for meaningful human interactions, not replace them.

Throughout the discussion, Michael returns to a central theme: students want to know that someone genuinely cares about their success. While AI can improve efficiency, the relationships between students and advisors remain at the heart of effective advising.

The episode concludes with Michael's leadership mantra: "Actions over Outcomes." He explains why focusing on the quality of our actions, our effort, sincerity, and commitment to serving students ultimately matters more than chasing outcomes that may be beyond our control.