You can buy great content, roll it out properly, and still watch most of your people never touch it. Michelle Hazelton explains why, and the reason is simpler than motivation.

Adam sits down with Michelle Hazelton, former MD of Anders Pink (acquired by Go1) and now content lead at Access Learning, part of the Access Group, to unpack the shift reshaping learning technology: from learning as a place you go to, to support that finds you in the flow of work.

With more than a decade at the sharp end of learning technology, from startups to a 1.2 billion pound software group, Michelle brings a rare both-sides-of-the-table view, having been acquired herself and now helping assess acquisitions.

She breaks down why most L&D tech gets bought the wrong way round, what genuine learning in the flow of work actually looks like, and why even the smartest AI still needs a human in the loop.

What you'll learn:

1. Why you should choose a vendor on your biggest challenges, not their feature list, and the one roadmap question that reveals who is really ahead
2. What "learning in the flow of work" finally looks like in practice, using Access's navigator screen as a live example
3. Why human in the loop stays non-negotiable when AI can confidently produce biased or wrong content
4. How AI agents are taking manual curation off L&D's plate, shown through a real performance-management workflow
5. The career advice Michelle gives anyone entering L&D, starting with a history lesson

🔗 Connect with Michelle

LinkedIn - https://www.linkedin.com/in/michellehazelton/

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Adam Lacey - https://www.linkedin.com/in/adamlacey/

Richard Ward - https://www.linkedin.com/in/richardpward/

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