Tim Szabo is the owner and president of Trail Tire stores in Edmonton, Alberta, and Hoosier Tire Western Canada. He grew up working in his father’s repair shop, became a journeyman technician at 21, and has spent nearly three decades in the automotive industry.

His experience spans vehicle repair, shop operations, customer service, and business ownership. That background gives him a clear view of how long car loans and repairs are changing customer behavior, maintenance decisions, and the role independent shops play in keeping aging vehicles on the road.

In this episode…

Eight-year auto loans have changed the repair cycle. Drivers reach the five-year mark still owing years of payments just as suspension work, fluid services, leaks, tires, and other major expenses begin appearing. Trading the vehicle often means carrying negative equity into another long loan, so repairing and maintaining the current vehicle becomes the more practical path.

That shift creates a new responsibility for multi-location operators. A declined repair no longer means the customer sees no value in the work. Many customers lack a clear picture of what the vehicle is worth, what they still owe, and what continued neglect will cost. Shops that explain those numbers, document developing problems, and present financing without pressure become trusted advisers rather than another unexpected bill.

Customer education also protects future revenue. Clear recommendations, digital inspection records, and documented “next time” items give customers time to plan. They show exactly how a small leak, skipped service, or delayed repair turns into a larger failure. The shop earns trust by helping customers avoid the same financial situation again.

Here’s a glimpse of what you’ll learn:

[01:02] Tim Szabo’s automotive background and career path

[05:03] Long car loans reshape vehicle repair decisions

[08:20] Trail Tire’s approach to customer financing

[14:34] Deferred maintenance reduces vehicle value

[18:36] Customer education prevents repeat repair problems

[22:47] Education as the foundation of a successful shop

[25:05] Digital records strengthen transparency and trust

[27:09] Tire preferences and budget tire demand

[29:46] Business lessons from Ford v Ferrari

[35:01] Tim’s guiding philosophy and closing advice

Resources mentioned in this episode:

• Tim Szabo on LinkedIn
• Trail Tire Tamarack Website
• Tread Partners
• Gain Traction Podcast on YouTube
• Gain Traction Podcast Website
• Mike Edge on LinkedIn

Quotable Moments:

• “Mileage doesn’t kill cars, neglect does.”
• “People’s vehicle is their freedom.”
• “The customer needs to know everything we’re doing, so that we don’t hide anything from them.”
• “Educating your customer is a key foundation in owning a successful shop.”
• “You never get in life what you deserve, you only get what you negotiate.”

Action Steps:

1. Review how service advisers explain negative equity.
2. Create a standard process for presenting repair financing.
3. Document every developing problem.
4. Build a maintenance plan around long car loans and repairs.
5. Track declined work and revisit it at every visit.