What if the most effective way to prevent crime isn't another arrest—but another conversation?

For nearly 30 years, Keeley Knowles lived with a severe heroin addiction, funding it as one of the United Kingdom's most prolific shoplifters. Stuart Toogood spent those same three decades serving as a police officer with West Midlands Police. By every measure, they should have remained on opposite sides of the law.

Instead, they formed a partnership that helped save a life.

In this powerful episode of Truth Be Told, host Dave Thompson sits down with Keeley and Stuart to explore the human side of addiction, retail theft, and policing. They discuss how the innovative Offender to Recovery program challenged traditional law enforcement approaches by addressing the root causes of repeat offending instead of simply making another arrest.

Keeley shares her firsthand experience with addiction, organized retail theft, recovery, and rebuilding her life after believing she would never escape substance use. Stuart reflects on his policing career, why understanding addiction transformed the way he approached investigations, and how compassion, accountability, and evidence-based intervention can work together to reduce crime and change lives.

Whether you're a police officer, detective, retail investigator, loss prevention professional, security leader, HR investigator, or simply someone interested in addiction recovery and criminal justice reform, this conversation offers practical insights that extend far beyond shoplifting.

Truths:

Prevention starts with understanding the person, not just the crime. Addressing the root causes of offending can reduce repeat crime more effectively than enforcement alone.

Addiction doesn't discriminate. As Keeley shares, anyone can find themselves "two or three mistakes away" from addiction, making empathy and education essential for investigators, law enforcement, and the public.

Compassion and accountability can coexist. Holding people accountable while treating them with dignity creates opportunities for recovery without compromising public safety.

Effective policing is about more than making arrests. Stuart explains how helping people access recovery services prevented future crime and ultimately made communities safer.

Human connection changes outcomes. One security officer's willingness to care—and one police officer's willingness to do something different—helped save Keeley's life.

Retail theft is often a symptom of a deeper problem. Understanding the motivations behind organized retail theft and addiction can help investigators, retailers, and loss prevention professionals develop more effective prevention strategies.

Second chances create lasting impact. Recovery isn't just about overcoming addiction—it's about rebuilding relationships, restoring purpose, and helping others find hope through lived experience.

Wicklander-Zulawski & Associates and the International Association of Interviewers are proud supporters of the Truth Be Told podcast. Leaders in evidence-based investigative interviewing for law enforcement, loss prevention, human resources, compliance, security and audit professionals. Learn more here.

How do experienced investigators end up on the wrong path—even when they're trying to do the right thing?

In this episode of Truth Be Told, Dave Thompson, CFI sits down once again with retired U.S. Secret Service agent and author Brad Beeler for a conversation that challenges some of the biggest assumptions in investigations. We explore how gut instinct can become confirmation bias, why false confessions happen more often than many people realize, and how investigators can avoid unintentionally steering themselves toward the wrong conclusions.

Brad shares powerful stories from his own career—including cases that changed the way he interviews forever—and introduces his mathematical model of criminal behavior, a practical framework for understanding motive beyond simply asking "Who had reason?"

We also discuss the importance of perspective over perception, the role of empathy without agreement, and the science-backed interviewing principles that lead to better information and better outcomes.

Whether you're in law enforcement, corporate investigations, HR, or simply interested in how people think and make decisions, this episode offers practical insights into improving communication, reducing bias, and finding the truth.

At its core, it's really about how humans make decisions, how our biases shape what we believe, and how curiosity can help us get closer to the truth. That's a theme your audience consistently responds to, and it comes through naturally in this conversation.

Check out more about Brad and his book "Tell Me Everything": Brad Beeler | Retired Secret Service Agent, Author, Keynote Speaker & Communication Expert

BOOK | Brad Beeler

Truths:

• Why intuition is both an investigator's greatest asset and greatest liability.
• How confirmation bias quietly shapes interviews and investigations.
• What false confessions teach us about outdated interrogation tactics.
• Brad Beeler's mathematical model for understanding criminal behavior.
• Why perspective—not perception—is the key to effective interviewing.
• Practical techniques for building rapport, reducing bias, and uncovering reliable information.
• How investigators can challenge their own assumptions while improving case outcomes.

Come see Brad speak at the International Association of Interviewers Elite Training Days Conference!

What happens when you spend more than two decades helping organizations communicate, investigate, and build trust across the globe?

In this episode of Truth Be Told, Dave Thompson, CFI sits down with WZ Vice President of International, Chris Norris, CFI to explore what he's learned from working in more than 45 countries and traveling to over 80. From living in the UK to teaching investigators in Afghanistan, Korea, Brazil, and beyond, Chris shares the cultural lessons, communication mistakes, and relationship-building strategies that have shaped his career.

The conversation dives into the surprising differences—and remarkable similarities—between people around the world. Chris discusses how curiosity, humility, and adaptability can help anyone build stronger relationships, whether they're leading an international team, conducting an interview, or simply connecting with people from different backgrounds. Along the way, he shares memorable stories about cultural misunderstandings, translating investigative training across languages, and why some of the most important communication lessons have nothing to do with words at all.

Learn more about WZ's International presence!

Truths:

• People are more alike than different. Whether you're in London, Seoul, Kabul, or Chicago, the fundamental challenges of communication, trust, and information gathering remain remarkably consistent. Cultural differences matter, but human nature is universal.
• Curiosity is a communication superpower. The most effective communicators don't assume—they ask. Chris shares how approaching new cultures with humility, patience, and a willingness to learn opens doors that expertise alone cannot.
• Adaptation builds credibility. From language choices and email etiquette to dress and behavior, small adjustments can make a big difference in building rapport and trust across cultures. Adaptation isn't about changing who you are—it's about showing respect for the people you're trying to connect with.
• Don't mistake difference for resistance. What looks like disengagement, disrespect, or reluctance in one culture may actually be a sign of respect in another. Effective communicators learn to challenge their assumptions before drawing conclusions.
• Open-mindedness is the foundation of growth. Chris's message to every class is simple: "Be open-minded, and we'll learn something together." Whether you're leading a team, conducting an interview, or traveling abroad, growth begins when you're willing to see the world through someone else's perspective.