Episodes

  • Episode 008: You Don’t Need Better Tools — You Need Better Questions

    Episode 008: You Don’t Need Better Tools — You Need Better Questions
    May 22 2026
    24 mins
  • Episode 007: Humane AI – From Transcript to Notes to Asset

    Episode 007: Humane AI – From Transcript to Notes to Asset
    May 21 2026
    16 mins
  • Episode 006: Visibility Without Burnout – The Librarian’s Weekly Review

    Episode 006: Visibility Without Burnout – The Librarian’s Weekly Review
    Apr 29 2026
    In this episode, you'll learn... Why weekly reviews are about visibility, not control—and how that changes everythingHow lack of regular calendar reviews can lead to preventable scheduling conflictsWhat weeding means in library science—and why your task list needs it tooThe MUSTIE framework for deciding what to let go of (Misleading, Superseded, Trivial, Irrelevant, Elsewhere)How to implement your own Weekly Review: a 4-step framework you can actually sustainHow to tell urgency, importance, and noise apart—and why the Eisenhower Matrix only gets you partway thereHow preparation through mini-reviews transforms panic into confident responseWhy location is a design decision—and how to put your review where you actually goHow to track energy instead of time when choosing commitmentsWhat to do when the system breaks down Stories from the Library The Library Event Planning Surprise How I got blindsided by an email asking me to change the date of a major library event (the Jewish American Heritage Celebration) because I hadn't been checking the shared programming calendar regularly. If I'd been doing weekly reviews, I would have spotted the scheduling conflict weeks earlier—before telling community partners about the date. From panic to confidence: After receiving that stressful email, I spent the evening doing a mini-review—scanning calendars, checking reservations, gathering context. The next morning, I walked into the meeting prepared. It turned out fine. My daily page reflection captured it: "things have a way of working out better than I feared." The review helped me respond instead of react. Episode Takeaway Weekly reviews aren't about perfection. They're about presence. Knowing what's on your plate is a kindness you give yourself—so you can stop carrying it all in your head. And letting go of what no longer serves you? That's not failure. That's good collection management. Episode 006: Visibility Without Burnout - The Librarian's Weekly Review Featured Segment: Workflow Wisdom The Librarian's Weekly Review: Scan your inboxes (email, calendar, notes, tasks) — just to see what's thereTriage — what's urgent vs. important vs. noise?Choose 3 commitments — what are you actually committing to this week?Weed 3 stale items — let go of three things that have been sitting untouched Design your system for your worst days. A system that only works when you're at full capacity isn't a system — it's a performance. The minimum viable version (one inbox scanned, one commitment written down) still counts. Consistency isn't a streak; it's a rhythm you can return to. On triage: Urgency is objective. Importance is subjective — and that's the part most advice skips. When you can't tell the difference, ask: Does this move me toward something I actually want? And watch for noise wearing urgency's costume. Finding Aids: What's Mentioned in this Episode Concepts & Frameworks: Weekly reviews, originally from David Allen's Getting Things Done bookWeeding, a core part of library collection management (from the American Library Association's Policy Toolkit)The MUSTIE framework for weeding decisions from the Yavapai Library Network Tools: Notion (for weekly review pages, task databases, project databases, formula-based due date alerts)Notion AI (for extrapolating from sparse notes during low-energy days)Microsoft 365 Copilot (mentioned in the scheduling conflict story)Relay, Zapier, Make (mentioned as options for automating task capture with pre-filled properties) Let's Stay Connected Try it: This week, try The Librarian's Weekly Review. Scan your inboxes, choose 3 commitments, and weed 3 stale items. Notice what happens. Tell me: What was the friction point? Send me a message or leave a comment telling me what made this hard or what made it easy. I'll use your feedback to shape a future episode. Subscribe: Never miss an episode of Think Like a Librarian: Systems for Curious Minds. Share: Know someone who's drowning in their task list or keeps abandoning their weekly review practice? Share this episode with them. What's Coming Up Next on Think Like a Librarian AI can capture everything — but a warehouse isn't a library, and a transcript isn't knowledge. In Episode 007, we'll talk about what actually happens after you hit record in your AI meeting notetaker, whether that's Zoom Companion, Spellar, Notion AI Meeting Notes, or something else: a three-stage pipeline for turning raw AI captures into something you can use, and where your judgment matters more than any algorithm. If you have a folder full of recordings you've never opened, that one's for you. Get Your Copy of The Hidden Stacks: Vol. 1 By Sharing Your Review Screenshot your review of the Think Like a Librarian podcast on Apple Podcasts, Spotify, Amazon Music, or any other platform and upload it to get a free copy of my curated "Hidden Stacks." Upload Your Review Transcript [00:00:00] Meredith: Have you ever ended a week and ...
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    24 mins
  • Episode 005: Your System Isn’t Broken. It’s Holding the Wrong Things

    Episode 005: Your System Isn’t Broken. It’s Holding the Wrong Things
    Apr 17 2026
    In this episode, you'll learn... Why projects vs. areas in PARA is the single most important distinction to make, and why mixing them makes everything feel urgent all the timeExit criteria — what they are, why most projects don’t have them, and the one sentence that changes everythingWhy self-paced courses are a sneaky trap (and how to split them so they stop haunting you)Resources vs. archives: the difference between a waiting room and a graveyardThe reversed hanger method — borrowed from professional organizers — as a practical archiving triggerWhy “the archive” is not admitting defeat. It’s system hygiene. A Story from the LibraryLibraries have been running a version of PARA for a long time — they just don't call it that. Think about what a library actually holds. Projects are things with a clear endpoint: planning the summer reading program, coordinating an author visit, spending a grant before June. When the program ends, the project closes. Areas are ongoing responsibilities — the Makerspace, collection development, reader services. Nobody expects the Makerspace to get "done." It just continues. Resources are reference material: staff manuals, training docs, the policy handbook. Nobody's actively working on the staff manual right now, but when someone needs it, it has to be findable. And Archives hold what's finished — last year's summer reading files, the submitted grant report, the 2019 collection development plan. Not active. Not maintained. But preserved. Nobody at the library feels guilty that the summer reading files are archived. Nobody feels like they're falling behind because the Makerspace is an ongoing responsibility rather than a completed task. The categories make the expectations clear. That's what PARA can do for your own system — not add more structure, but make the right expectations visible. So you know what you're supposed to finish, what you're supposed to maintain, what you're just supposed to be able to find, and what you're allowed to let go of. Episode Takeaway The goal isn't a perfect system. It's a system that's good enough to actually use — one that makes you feel held instead of haunted. A finish line you can cross is infinitely more useful than a perfect one you never reach. So give yourself permission to define 'done' generously. Honestly. In a way that's actually reachable. Because a system that makes you feel behind doesn't mean you're broken. It just might be holding the wrong things. Episode 005: The System isn't Broken. It's Holding the Wrong Things. Featured Segment: Workflow Wisdom One sentence for your projects. One defined review for your system. That’s it.Your challenge: Open your task manager. Pick one item. Ask: “Does this end, or do I maintain it?” Write down one sentence — “I’ll know this is done when…” — before you do anything else with it.This is the fastest way to determine if something is a project vs. an area in the PARA framework. Finding Aids: What's Mentioned in this Episode Building a Second Brain by Tiago Forte (2022)The PARA Method by Tiago Forte (2023)Morgen — calendar + task manager with multi-app integrationSnipd — podcast and audiobook highlight and note capture appKeep It Shot — AI-powered screenshot renaming and search for MacSparkle — AI file organizer and cleaner for Mac Let's Stay Connected Try It: Pick one category in your digital life — a folder, a saved list, a collection of bookmarks — and define a time window: 30, 60, or 90 days. Anything in that category that hasn’t been touched in your window goes to Archive. Not deleted. Just moved out of active view. Notice how it feels to make that call ahead of time, before you’re in the emotional moment of deciding whether something is worth keepingSubscribe so you don’t miss future episodes where we’ll tackle how to do a weekly review without the dread, why the questions you ask matter more than the tools you use, and how to build a system that actually fits your real life — not the aspirational one.Share this episode with someone who opens their task manager hoping to feel organized and closes it feeling worse than before they started. And if this episode made you think differently about your to-do list — send it to someone who needs to hear it. Because a list that never shrinks isn’t a reflection of your discipline. It’s a design problem. And design problems have solutions. What's Coming Up Next on Think Like a Librarian: Now that you know how to see what you’re actually holding, the next question is: how do you check in on it regularly — without the review itself becoming another thing you dread? That’s exactly what we’re covering in Episode 006: Visibility Without Burnout: The Librarian’s Weekly Review. Get Your Copy of The Hidden Stacks: Vol. 1 By Sharing Your ReviewScreenshot your review of the Think Like a Librarian podcast on Apple Podcasts, Spotify, Amazon Music, or any other platform and upload ...
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    28 mins
  • Episode 004: What You Call Things Matters More Than Where You Put Them

    Episode 004: What You Call Things Matters More Than Where You Put Them
    Apr 10 2026
    Show Notes Every time you name a file, a folder, or a note, you're making a bet that future-you will search for the same word you're using right now. This week's episode is about why that bet so often fails — and what librarians figured out centuries ago that can help. We're talking naming conventions, controlled vocabularies, and five practical principles for naming things in ways that actually hold up over time. In this episode, you'll learn... Why naming is a design decision — not administrative busywork — with real consequences for findabilityWhat the "vocabulary gap" is and why past-you and future-you don't always speak the same languageHow librarians solved the findability problem centuries ago using controlled vocabulariesFive practical principles for naming files, notes, and folders so future-you can actually find themWhy good systems are forgiving of imperfect names — and how to start building one Featured Segment: Metadata Minute The Search Test Before you name your next file, pause for ten seconds and ask: "If I needed to find this in six months, what would I type into the search bar?" Write down those two or three words. Then check: does your file name contain them? If not, either rename it or add tags that include them. Do this regularly and you'll start to notice patterns — the words your brain actually reaches for. That's data about how your mind works. Use it. A Story from the Library Findability is a 2,000-year-old problem. Around 250 BCE, a scholar named Callimachus created the Pinakes — the first library catalog in the Western world — because the Library of Alexandria held hundreds of thousands of scrolls and no one could find anything. Fast forward to 1815: Thomas Jefferson's personal library became the foundation of the Library of Congress after the British burned the Capitol. Having books still wasn't the same as finding them. So in 1876, Melvil Dewey published the Dewey Decimal Classification, and Charles Cutter published his Rules for a Dictionary Catalog — the first formal systems for organizing by subject and retrieving by author, title, or topic. Then in 1898, the Library of Congress established standardized subject headings (LCSH), now the most widely used controlled vocabulary in the world. The thread connecting all of it to your downloads folder: findability requires consistency. Pick a term. Stick with it. That's the whole lesson. Episode Takeaway "Every time you name something, you're making a bet about what future-you will search for. Naming isn't administrative busywork — it's a design decision with consequences. The best systems assume you'll forget. They're designed for graceful retrieval, not perfect naming." Episode 004: What You Call Things Matters More Than Where You Put Them Finding Aids: What's Mentioned in this Episode Library History & Controlled Vocabularies The Library of Alexandria & Callimachus Kallimachos: The Alexandrian Library and the Origins of Bibliography by Rudolf Blum (University of Wisconsin Press, 1991) — The definitive scholarly work on Callimachus and the Pinakes The Genius Innovation That Made the Great Library of Alexandria Work - TIME article on the first card catalog Pinakes (Wikipedia) - Details on Callimachus's catalog system Thomas Jefferson's Library • Thomas Jefferson's Library (Library of Congress) — Official LC exhibition • About the Collection (KC Research Guide — How the 1815 Purchase Happened • Jefferson's Books by Douglas Wilson (Thomas Jefferson Memorial Foundation, 1996) Dewey Decimal Classification Dewey Decimal Classification (OCLC) — Official home of the DDC History of the Dewey Decimal Classification — Wikipedia Overview Dewey Decimal Classification: Principles and Application by Lois Mai Chan (Libraries Unlimited) Library of Congress Subject Headings Library of Congress Subject Headings "Still Robust at 100" (Library of Congress) — History of LCSH Charles Ammi Cutter • Rules for a Dictionary Catalog (Project Gutenberg) — Free full text of Cutter's 1876 rules • Charles Ammi Cutter (Forbes Library Biography) — Excellent bibliographical overview General Reading on Information Organization Books Organizing Knowledge by Jennifer Rowley & Richard Hartley — Comprehensive introduction to information organization The Organization of Information by Arlene G. Taylor & Daniel N. Joudrey — Standard LIS textbook Everything Is Miscellaneous by David Weinberger — How digital changes organization How to Make Sense of Any Mess by Abby Covert — Information architecture for everyone Online Resources History of Information — Database of key moments in information historyISKO Encyclopedia of Knowledge Organization — Scholarly encyclopedia on KO concepts AI-Powered File Renaming Tools These tools can help you batch rename files intelligently — useful for cleaning up messy downloads folders, screenshot libraries, or any collection of poorly-named ...
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    19 mins
  • Episode 003: Planning for Energy, not Time

    Episode 003: Planning for Energy, not Time
    Apr 2 2026
    What if the reason your perfectly planned day keeps falling apart isn’t that you need better time management — but that you’ve been measuring the wrong thing entirely?We interact with systems every day without recognizing them as systems — calendars, chore charts, project trackers, workplace policies, fitness apps. And nearly all of them make the same flawed assumptions about human capacity: that our attention is consistent, our availability is predictable, our progress is linear, and our energy is equal from day to day.In this episode, we examine these hidden assumptions and explore why time-based planning fails so many capable people. Drawing on librarian thinking — where systems are designed for patrons with variable needs, not idealized “users” — we discover energy-based planning instead of time-based. Because if a system only works on high-energy days, it’s fragile. Robust systems are designed to hold us on the hard days too. In this episode, you'll learn... Why everyday systems (calendars, project tools, fitness apps) are designed with flawed assumptions about human capacityThe four hidden assumptions most systems make — and why they set us up to failWhy these assumptions hit some people harder (ADHD, chronic illness, caregivers, variable mental health)What librarians know about designing for real humans with variable needsThe difference between time (neutral) and energy (variable) as planning unitsA practical framework for matching tasks to your actual capacity Stories from the Library The invisible systems around us: How calendars treat every hour as equal, project tools assume linear progress, and fitness apps expect consistent outputThe Timing app discovery: How tracking time by category revealed that matching task type to energy mattered more than matching tasks to time slotsIllness and pushing through: Why trying to stick to the schedule during a stretch of illness made recovery slower, not fasterThe library as model: How libraries build systems for peaks, lulls, and re-entry — and what that looks like applied to personal productivity Featured Segment: Workflow Wisdom The Three-Tier Task ListInstead of one monolithic to-do list, try keeping three:High-Energy Tasks — creative work, complex problems, deep thinkingMedium-Energy Tasks — meetings, collaborative work, tasks that need presenceLow-Energy Tasks — admin, email, organizing, autopilot tasksEach day, check your energy first — then pull from the appropriate tier. No guilt for which tier you’re working from. This isn’t about doing less. It’s about doing the right things for the capacity you have. Episode Takeaway "Time doesn't care if you're exhausted. But your systems can. And when your systems honor your energy — not just your hours — that's when real, sustainable productivity becomes possible. Not productivity that burns you out. Productivity that actually fits your life." Episode 003: Planning for Energy, not Time Finding Aids: What's Mentioned in This Episode Think Like a Librarian Ep. 002: Why Systems Fail Smart People Timing app The Four Hidden Assumptions: Consistent attention, predictable availability, linear progress, equal capacity day to day Next time on Think Like a Librarian: Next episode: you didn’t “lose” it — you just can’t remember what you called it. We’re talking why naming is the invisible make-or-break step in any system, and how to name things so future-you can actually find them. Let's stay connected: Try it: Before your next planning session, ask yourself: “What kind of energy do I have today?” Notice how that changes what feels possible.Subscribe so you don’t miss future episodes where we’ll go deeper into designing systems that help you orient and make progress — even when your energy is unpredictable.Share this episode with someone who’s been beating themselves up for not “sticking to the schedule.” Sometimes the most powerful thing we can offer is a different question to ask. Think Like a Librarian: Systems for Curious Minds is a podcast for curious, ambitious humans who want systems that actually work in real life — with all its variability, interruptions, and beautiful complexity. Transcript [00:00:00] Meredith: You planned for that important project, that necessary task. You blocked the time. You sat down. And then — nothing. The time was real. You were physically present. But mentally? You were running on empty. [00:00:11] Maybe you stared at a blank document. Maybe you scrolled your phone for “just a minute” that turned into forty. Maybe you tried to push through anyway and produced something you later deleted. [00:00:21] “Why can’t I just focus?” [00:00:23] “I had the time. What’s wrong with me?” [00:00:25] “Other people seem to do this. Why is it so hard for me?” [00:00:28] The story you tell yourself — without even meaning to — is that you’re the problem. What if I told you the problem wasn’t ...
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    16 mins
  • Episode 002: Why Systems Fail Smart People

    Episode 002: Why Systems Fail Smart People
    Mar 27 2026
    In this episode, you'll learn... Why the “ideal learner” most courses are designed for doesn’t actually existWhat librarians know about designing for real humans (hint: we design for patrons, not “users”)Smart questions to ask before you buy your next courseHow to build (or choose) learning systems that expect real life and design around itWhy completion isn’t the only metric — and better ways to measure successMetadata Minute: The “Re-Entry Ramp” technique for returning to abandoned projects without shame Featured Segment: Metadata Minute The Re-Entry RampWhen you abandon a course or project, the hardest part isn’t leaving — it’s coming back. This episode’s Metadata Minute introduces a tiny labeling practice: before you close a course tab, jot down one sentence about what you learned and what you’d do next. Future-you will thank past-you for the breadcrumb. A Story from the Library Meredith’s course graveyard: The honest reality of being an ADHD mom, part-time librarian, and business owner with a pile of unfinished programsCricut Crafternoons: How library programs build in time for failure, multiple entry points, and low-stakes experimentation — everything most online courses don’tBuilding a workshop for real humans: What Meredith is designing into her own workshop to support real humans with real interruptionsJenna Kutcher’s hidden library philosophy: Building content that works for you while you sleep — and why that applies to learning, too. Episode Takeaway "Systems that work for smart people are systems designed for whole people — people with limits, distractions, competing priorities, and real lives. That's not a bug. That's just being human." Meredith Silberstein, Think Like a Librarian EP. 002 - Why Systems Fail Smart People Finding Aids: Mentioned in This Episode The Membership Experience (course)The Podcast Lab by Jenna KutcherCricut crafting machines & “Cricut Crafternoons” library workshopsUnderworld by Don DeLilloMy upcoming workshop on how course creators can utilize tools like Notion to increase student retention and completion Let's stay connected: Subscribe wherever you listen to podcasts so you don’t miss the next episodeShare this episode with someone who needs to hear it — maybe that friend who’s been beating themselves up about an unfinished programReflect: Pick one abandoned course or project. Try the Re-Entry Ramp and write one sentence about where you left off and what you’d do next. See if it changes how you feel about going back. Transcript [00:00:00] Here’s what almost nobody says out loud: the way learning gets designed — by almost everyone, on almost every platform — assumes a learner who doesn’t exist.[00:00:10] Maybe it was the membership you were sure would change everything. You were excited, you carved out time, you showed up.[00:00:18] And then… life happened. Or you got confused. Or you just… stopped.[00:00:24] And the story you tell yourself — without even meaning to — is that you’re the problem.[00:00:29] ” I just need more discipline.”[00:00:32] “I always do this.”[00:00:34] “What’s wrong with me?”[00:00:35] Welcome to Think Like a Librarian: Systems for Curious Minds. I’m Meredith, and today we’re talking about why smart, motivated people struggle to complete courses and memberships and why that failure often says more about the system design than the learner.[00:00:54] This is a deeply personal topic for me. I’ve been on both sides : the learner who didn’t finish and the educator trying to build something people will finish.[00:01:05] By the end of this episode, you’ll have a new framework for evaluating learning systems, whether you’re buying them or building them, and hopefully you’ll walk away with a little less shame and a lot more clarity.[00:01:20] Let’s dig in.THE UNCOMFORTABLE TRUTH—[00:01:21] Here’s the uncomfortable truth most course creators don’t want to talk about. Most online learning platforms are designed for an ideal learner. Someone with unlimited time, laser focus, and no competing demands, but that person doesn’t exist.[00:01:40] I know this because I am a highly motivated learner. I love learning. I’ve invested in course after course, The Membership Experience, the Podcast Lab, business programs, creative workshops. I show up excited. I take notes. I genuinely want to finish, and yet my completion rate… Let’s just say it’s not what I’d put on a resume. For a long time, I thought that was my fault.[00:02:07] I have ADHD, I’m parenting a 4-year-old. I work part-time as a librarian. I’m running a business. Life is full. But here’s what I’ve realized. Those aren’t excuses; they’re context. And if the system requires ideal conditions to succeed, if it only works when you have perfect focus, uninterrupted time, and zero life chaos?[00:02:32] Then it’s not designed for real humans, it’s designed for marketing. ...
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    15 mins
  • Episode 001: Welcome to “Think Like a Librarian: Systems for Curious Minds”

    Episode 001: Welcome to “Think Like a Librarian: Systems for Curious Minds”
    Mar 26 2026
    What if the key to feeling more organized, more creative, and less overwhelmed wasn’t another app… but a different way of thinking?Welcome to Think Like a Librarian: Systems for Curious Minds — a podcast for curious, ambitious humans who want systems that actually work in real life.In this launch episode, I’m sharing what it truly means to think like a librarian — and why librarian-style thinking goes far beyond libraries. We’re talking about organization, metadata, productivity, technology, ethics, privacy, creativity, and curiosity — all through a humane, flexible lens that honors real life, including motherhood, ADHD, and ambition.If you’ve ever felt like traditional productivity advice wasn’t built for your brain or your season of life, this episode is your invitation to approach systems differently. In this episode, you'll learn: What “librarian thinking” really is — and why it’s so useful outside of librariesHow organization and creativity can work together, not against each otherWhy the way you label and organize things (metadata!) shapes how you think and find informationA real-life story about creativity, technology, and learning through mistakesHow to build systems that support real humans — not idealized versions of ourselves Featured Segment: Metadata Minute In this episode’s Metadata Minute, we explore how the way you name, label, and categorize things directly affects how usable — and trustworthy — your systems are. Small shifts in language can make a big difference in clarity and confidence. A Story from the Library I also share a recent workshop experience that was supposed to be tech-focused — but turned into a powerful reminder that creativity thrives in experimentation, not perfection. When a Cricut project didn’t go as planned, the real learning came from troubleshooting, play, and curiosity — not getting it “right.” Who this podcast is for: Curious minds who love systems and creativityEntrepreneurs, parents, and knowledge workers navigating complexityPeople with ADHD (or ADHD-adjacent brains) who want flexible structureAnyone tired of productivity advice that ignores ethics, context, and humanity What's coming up next on Think Like a Librarian: You can expect solo episodes, short practical segments, thoughtful conversations, and librarian-approved frameworks you can apply to your work, your tech, and your everyday life — all without hustle culture or rigid rules. Let's stay connected: If this episode resonated with you:Subscribe so you don’t miss future episodesShare this show with a fellow curious humanAnd start noticing the systems you interact with every day — who were they designed for? Because the world could use a little more librarian thinking. Transcript [00:00:00] Meredith: Welcome to Think like a Librarian: Systems for Curious Minds. If you’ve ever felt overwhelmed by your to-do list, confused by your digital files, or frustrated that productivity advice never seems to work the way it’s supposed to, this podcast is for you.[00:00:18] Because what if the answer isn’t another app, another planner, or another perfect system? What if the real shift is learning how to think differently about information, organization, creativity, and technology?[00:00:34] I’m your host, Meredith. I’m a librarian by training, a systems thinker by nature, an ambitious entrepreneur by choice, a mom to a 4-year-old, and an ADHDer who has spent years figuring out how to make systems work with real life, instead of against it. And this show exists because librarians don’t just organize books. We organize knowledge, we design systems for real humans. We think deeply about ethics, access, privacy, creativity, and curiosity. And those skills, they are wildly useful, far beyond libraries.[00:01:14] On Think Like a Librarian, we’re going to explore how librarian- style thinking can help you feel more capable, more creative, and less overwhelmed. Whether you’re running a business, managing a household, navigating tech, or just trying to keep track of your life, you’ll hear practical strategies, honest stories and recurring segments like metadata Minute, where we’re going to unpack how the way you organize things directly impacts how you find use and trust information.[00:01:45] This is not about perfection, it’s about clarity and curiosity and building systems that actually support you.[00:01:56] So let’s get into it. When people hear the word librarian, they often picture quiet rooms, neat shelves, and strict rules, but that’s not really what librarianship is about. At its core, librarian thinking is about making sense of complexity.[00:02:15] It’s about asking questions like, “how will someone discover this? What assumptions are we making who might be excluded by this system? How do we balance structure with flexibility?” Librarians don’t build systems for ideal users. We build them for real people with different needs,...
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    7 mins