In this insightful interview, Kathy Lintz shares her journey from financial education to leading Matter Family Office, emphasizing the importance of purpose, communication, and strategic planning in managing ultra-high net worth families. Discover her approach to family governance, the evolution of wealth management, and how technology is transforming the industry.

Chapters

00:00 Introduction to Kathy Lintz and Her Journey

02:47 The Evolution of Financial Planning and Education

05:54 Founding KBL Financial and Working with Athletes

08:59 Transitioning to Matter Family Office

11:47 Understanding Client Needs and Family Dynamics

14:56 Building a Strong Firm Culture

17:54 The Role of Technology in Wealth Management

20:56 Advice for Aspiring Wealth Managers

Guest links

LinkedIn - https://linkedin.com/in/kathylintz

Website - https://matterfamilyoffice.com/

INTRO:

Welcome to the SFO Circle Podcast, where we explore the ideas, strategies, and evolving dynamics shaping today’s single family offices and the families they serve.

I’m Kristen Oliveri, Senior Advisor to the Institute and the SFO Circle, and in this episode, we turn to a topic that continues to gain momentum across the ultra-high-net-worth community: the rise of the global experience economy.

Today, I’m joined by Teresa Chope, CEO and Founder of Gallivant, for a conversation on how today’s wealth holders are redefining luxury through experiences, from major global events like the Olympics, World Cup, and Formula 1 to more bespoke, invitation-only moments that blend travel, access, and connection.

Together, we'll explore what's actually driving today's most discerning families — beyond the familiar narratives — how the global lifestyle calendar has evolved from a list of events into a strategic tool, what it really takes to access the world's most coveted moments, and where Teresa sees the experience economy heading over the next few years.

It’s a conversation about access, intention, and how experiences are becoming one of the most meaningful expressions of wealth today.

Let’s dive in.

QUESTIONS:

Teresa, there's been no shortage of commentary about ultra-wealthy families shifting from possessions to experiences. The New York Times, Robb Report, Condé Nast — everyone is covering it. But you're in the rooms with these families. What is the conventional wisdom getting wrong, or oversimplifying, about what's actually happening at the UHNW level?

How has the concept of a “global lifestyle calendar” evolved for UHNW individuals and families?

Why do major global events—like the Olympics, World Cup, or Formula 1—hold such strong appeal for this audience?

How are families using these events not just for entertainment, but for connection, networking, or multi-generational bonding?

Art is something we don't always associate with the experience economy in the same breath as Formula 1 or the Olympics — but you've described it as one of the most quietly powerful anchors on the UHNW calendar. Can you talk about that? What does access at the highest level look like— or the kind of invitation-only previews that never make it into any publication?

What are some of the anchor events that tend to show up on the UHNW social calendar each year?

Can you walk us through the different tiers of access that exist around major global events?

What separates traditional VIP hospitality from the truly ultra-exclusive experiences?

Are UHNW clients increasingly seeking experiences that feel private, behind-the-scenes, or invitation-only?

Private aviation is often framed as a convenience, a time-saver. But in your experience, has it fundamentally changed what's even possible for a family trying to construct an ambitious global life — in ways that go beyond logistics?

Is it primarily about efficiency and flexibility, or does it unlock a different level of access entirely?

What trends are you seeing in how ultra-wealthy families pursue their personal passions and interests globally?

Are younger generations approaching luxury travel and global experiences differently than previous generations?

If someone wanted to start building their own global events calendar, what would be the first two or three experiences you would recommend?

CONCLUSION:

As we’ve explored today, the rise of the global experience economy is reshaping how families think about wealth, not just as something to preserve, but as something to live.

From intentional global calendars to art previews that never make it into print, to multi-generational journeys that become part of a family's defining story — the through line is always the same: the most meaningful experiences don't happen by accident. They're designed.

A special thank you to Teresa Chope for sharing her perspective and insights with us.

And thank you, as always, for being part of the SFO Circle community.

If you enjoyed this conversation, we invite you to subscribe, share, and continue engaging with us as we explore the ideas shaping the future of single family offices.

This episode examines one of the defining challenges in ultra high net worth wealth management and family office environments: how do you identify, develop, and retain the next generation of leaders at a time when client expectations, generational values, and organisational cultures are all shifting simultaneously?

Drawing on the experience and perspectives of Milton Pedraza and Richard Orlando, the conversation moves from the conceptual to the practical. It covers the meaningful distinctions between coaching and mentorship, the conditions that allow emerging leaders to genuinely flourish, and why so many high-calibre firms inadvertently stall the development of their best people despite having every intention to do the opposite.

At its core, this is an episode about trust: how leaders earn it from clients, how organisations earn it from their people, and how the field of wealth management must evolve its culture and leadership philosophy if it is to attract and hold the talent it needs for the long term.

After listening to this episode, practitioners and leaders in wealth management and family office contexts should come away with:

• A clearer understanding of the difference between coaching and mentoring, and when each is most appropriate.
• Practical insight into the conditions that either support or undermine leadership development within high-calibre organisations.
• A more nuanced view of what emerging leadership looks like beyond technical competence or seniority.
• Specific prompts for reflecting on how their own organisations approach talent development and retention.
• A stronger appreciation of the generational dynamics shaping client and colleague expectations in wealth management today.
• Concrete questions to ask when evaluating whether their firm’s leadership culture is fit for the next decade.

In this episode, co-authors Bryn Monahan, Meredith Straight Thomas, Paul Edelman and Russ Haworth explore the evolving concept of leadership and governance within family enterprises, emphasizing the importance of creating inclusive, resilient systems that go beyond traditional succession models. We unpack how coalition-building, behavioral change, and advice play crucial roles in fostering long-term sustainability.

• The shift from single successor to a coalition approach for leadership
• Developing behavioral habits and decision-making models for effective governance
• Enhancing family cohesion and identity through inclusive participation
• The role of external advisors in supporting transition and development
• Creating resilience and long-term sustainability across generations
• Practical tools like decision grids and running governance 'gyms' to build capacity

00:00 - Introduction to the White Paper: Building a Coalition of the Willing

02:51 - Moving from linear succession to coalition-based leadership models

03:51 - The importance of creating systems allowing multiple voices

04:35 - How diversity of experience enriches family enterprise resilience

05:57 - Transition from single leader to a coalition: benefits and challenges

08:15 - Evolving identity and participation in family governance

09:36 - Enhancing family cohesion through diversified paths and roles

12:24 - The importance of parallel readiness: governance reform and developmental work

14:58 - Developing capabilities like judgment, communication, and EQ

16:42 - Overcoming behavioral habits and systemic patterns in family governance

19:34 - The complexity of behavioral change vs. structural changes

22:44 - Practical examples of behavioral development (junior boards, incremental leadership)

29:22 - Cultivating a culture that values disagreement and open dialogue

32:18 - The metaphor of 'governance gym' to build sustained behaviors and habits

35:47 - The importance of explicit problem-solving models and decision grids

39:56 - The risk of divergence from agreed governance practices and how to mitigate

42:49 - The resilience benefits of coalition-based governance for long-term continuity

44:18 - Shifting perceptions of stewardship and leadership responsibility

48:06 - The expanding role of advisors in supporting behavioral and systemic change

49:42 - Future of advisory roles: practicing governance beyond structural design

This episode emphasizes that effective governance in family enterprises is a behavioral journey supported by systemic tools. External advisors are pivotal in helping families navigate discomfort and ingrained patterns to achieve resilience and long-term success.

White Paper - Part One

White Paper - Part Two

In this episode of the Ultra High Net Worth Institute podcast, host Russ Haworth, along with guests Amelia Renkert-Thomas and Daniel Trimarchi, discuss their white paper titled 'A Blueprint for Multi-Generational Success.' They explore the challenges of traditional succession planning, the importance of evolving governance structures, and the need for clarity and accountability in family enterprises.

The conversation emphasizes the significance of education, co-creation, and addressing fears associated with structural changes. The episode concludes with practical steps for families to begin their governance journey and the importance of building a coalition of the willing for future success.

Chapters

00:00 Introduction to the Ultra High Net Worth Institute Podcast

06:17 The Role of Governance in Family Enterprises

16:20 Reducing Friction Through Effective Governance

22:22 Co-Creation of Governance Structures

28:21 Addressing Fears in Structural Changes

34:49 The Coalition Mindset in Leadership

40:10 Practical Steps for Families in Transition

Link to the Paper

https://www.uhnwinstitute.org/new-white-paper-a-blueprint-for-multi-generational-success-building-a-coalition-of-the-willing-part-one/

This episode explores the vital role of learning within single family offices, emphasizing how cultivating a culture of curiosity, development, and leadership can create lasting resilience beyond financial assets. Guests share insights on building a learning ecosystem, the importance of internal competencies, and practical strategies for integrating learning into family office practices.

00:00 Introduction: The Shift to Family-Centered Learning in SFOs

01:24 Why Learning Matters More Than Ever in Family Offices

03:02 The Multifaceted Approach to Learning and Development

04:56 What Gets Missed Without Focus on Learning

06:02 Values, Culture, and Legacy in Family Learning

07:52 Creating a Culture of Growth and Curiosity

12:50 Defining the Chief Learning Officer Role in Family Offices

14:39 Building a Culture of Growth: Fixed vs. Growth Mindset

17:17 Internal Competencies for Family Members and Staff

19:20 Introducing Learning Topics in Family Meetings

22:20 Engaging the Next Generation Through Tailored Learning

24:49 Outsourcing Learning and Development in Family Offices

28:25 Seizing Found Moments for Learning Opportunities

34:28 Key Mindset Shifts for Families Regarding Learning

36:16 Integrating Learning into Family Retreats and Meetings

38:22 Conclusion: Building Resilience Through Family Learning

JPMorgan Wealth Management - https://www.jpmorgan.com

Twinwood Family Office - https://twinwoodfamilyoffice.com

The Cenozia Group - https://cenozia.com

Carol Dweck's research on Mindset - https://mindset.yale.edu

Citizen Kid Book Series - https://citizenkid.com

Behavioral Finance Museum in Chicago - https://behavioralfinancemuseum.com

LinkedIn - https://linkedin.com/in/kristin-oliveira

LinkedIn - https://linkedin.com/in/stacey-allred

LinkedIn - https://linkedin.com/in/vanessa-reniers

LinkedIn - https://linkedin.com/in/bill-woodson

In this episode, Joe Reilly speaks with Tom McCullough, Founder and Chairman of Northwood Family Office and Managing Director of Thought Leadership and Strategy at the Ultra High Net Worth Institute.

Tom reflects on his journey from traditional investment management into building one of Canada’s early multi-family offices, driven by a simple belief: wealth management must start with the client, not the product.

The Founding of Northwood

Frustrated by the lack of integrated advice available to his own family, Tom left a 20-year corporate career to build a firm focused on coordination, objectivity and holistic oversight. What began in borrowed office space has grown into a 40-person organisation serving over 100 ultra-high-net-worth families.

The Myth of Investment-Centred Advice

Tom challenges the assumption that investments are the centrepiece of wealth management. Instead, he advocates for goals-based investing rooted in deep discovery, family priorities and long-term purpose.

Wealth of Wisdom

Tom discusses the creation of his two books with Keith Whitaker:

1. Wealth of Wisdom: The Top 50 Questions Wealthy Families Ask
2. Wealth of Wisdom: Top Practices for Wealthy Families and Their Advisors

Both books explore the fundamental questions families face and highlight the importance of curiosity, humility and thoughtful inquiry.

Leadership and the Future of the Profession

Now stepping into a leadership role at the Ultra High Net Worth Institute, succeeding Jim Grubman, Tom shares his focus on making integrated wealth management practical, implementable and sustainable for the next generation of advisors.

1. Integration over silos
2. Purpose before portfolio
3. Education for families and advisors
4. Succession planning within advisory firms
5. Elevating standards in ultra-high-net-worth advice

In this focused follow-up to the SFO Circle Clinic in Chicago, host Kristen Oliveri brings together three leading voices in family office technology to explore how artificial intelligence is being thoughtfully introduced into the family office environment. The discussion cuts through hype and looks at practical, values-aligned adoption.

What You’ll Hear

• Where family offices can realistically begin when exploring AI

• How to frame AI as mindset, tool, and strategy

• The importance of defining the purpose before selecting solutions

• Practical operational use cases, from reporting to data analysis

• Emerging applications in investment research and monitoring

• Safeguards, governance, and risk considerations

• Building team literacy and internal confidence

• Preserving human judgement alongside automation

• What to look for when choosing technology partners

• How AI may influence the next generation of governance and decision-making

This episode offers clear, grounded insight for leaders who want to explore AI without compromising culture, privacy, or family values.

Host: Kristen Oliveri, Senior Family Office Advisor

Guests:

• Tania Neild, Founder and CEO, InfoGrate Wealth

• Bill Wyman, President, Family Office Services, Summitas

• Dan Gregerson, Co-Founder and CEO, Summitas