The Silent Signs Your Hospitality Team Is Running on Empty cover art

The Silent Signs Your Hospitality Team Is Running on Empty

The Silent Signs Your Hospitality Team Is Running on Empty

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Burnout in hospitality teams shows up long before the dramatic crash — in dropped shoulders, extra coffees, and withdrawal from team conversations. Michelle Pascoe, a Certified Speaking Professional with over 30 years' experience in hospitality, and energy coach Rich Ellis share practical tools for reading early warning signs and embedding a simple 1-to-10 check-in system that prevents burnout before it becomes a resignation. Are you seeing the signs in your team — or are you too busy to notice them? If you have ever ended a busy season wondering how your team made it through, or found yourself managing someone's exit that you never saw coming, this episode is worth your full attention. Rich Ellis has spent nearly two decades helping leaders understand that energy is not a wellness topic — it is a performance discipline. He and Michelle Pascoe explore what burnout actually looks like in a hospitality environment, why the standard responses rarely work, and what small, sustainable changes make a real difference over time. This is not a conversation about self-care programs or office fruit bowls. It is a practical framework for leaders who are serious about retaining their best people. Key Takeaways The body language and behaviour shifts that signal a team member is depleting — weeks before they say a word. The science behind morning light exposure and why 7-10 minutes outdoors is the single highest-return daily energy habit. How the 1-to-10 check-in system works in a team setting, and why it becomes self-managing once it is embedded in the culture. Why building a genuine wellness culture requires a 12-month commitment — and how to demonstrate return on investment to a board or owner group. A practical mindset for helping frontline staff deflect disrespectful customers without absorbing the impact. LINKS AND RESOURCES Subscribe to The Michelle Pascoe Hospitality Podcast on YouTube, Apple Podcasts, and Spotify: https://www.michellepascoe.com/The-Michelle-Pascoe-Hospitality-Podcast Join Michelle's newsletter for hospitality leadership, culture, and service excellence: https://www.michellepascoe.com/blog Book customer service workshops and middle management programs tailored to clubs, hotels, and hospitality venues: https://www.michellepascoe.com/traininganddevelopmentprograms WORK WITH MICHELLE Michelle Pascoe helps hospitality leaders build multigenerational teams, lift service standards, and embed values-led culture. A Certified Speaking Professional with over 30 years in the hospitality industry, Michelle delivers bespoke keynotes, workshops, and leadership programs for clubs, hotels, and hospitality venues across Australia and internationally. Book customer service workshops and middle management programs: https://www.michellepascoe.com/traininganddevelopmentprograms ABOUT RICH ELLIS Rich Ellis is an energy, resilience, and wellbeing coach with nearly 20 years of experience working with business owners, leaders, and corporate teams. Known as The Energy Coach, Rich helps organisations take control of their energy through practical, sustainable habit change — combining his background in fitness coaching with workplace wellbeing strategy to reduce burnout and build cultures where people genuinely thrive. Website: https://richellis.nz/
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