The SDM Formula
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The SDM Formula
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Are your IT services delivering real business value… or just keeping the lights on?
In this latest episode of the IT Sourcing Sorcerer Podcast, I break down the core ideas from my ebook “The SDM Formula”—and why Service Delivery Management is the missing link in many organisations.
💡 We explore:
✅ How to move from reactive IT to value-driven service delivery
✅ Why Governance, Performance & Relationships matter more than ever
✅ How to drive measurable outcomes across multi-vendor environments
In today’s world of cloud, outsourcing, and AI—strong service delivery isn’t optional. It’s a competitive advantage.
🎧 Tune in now and turn IT into a business enabler. And understand why the answer to this particular IT question if 4!
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