From a childhood helicopter dream to building and selling a £4.1bn company, Richard Harpin shares the moments that nearly ended, and ultimately defined,his journey as a founder.

In this episode, Richard takes us inside the make-or-break decisions behind HomeServe, including the last-ditch mail shot that saved the business when they had just £10,000 left in the bank, and the devastating moment a partner told him it was over and to return to corporate life. He reveals how copying what already worked, then pivoting fast, became a survival strategy, and why hiring people to cover your weaknesses is one of the most underestimated leadership skills.

Richard also reflects on the bold moves that unlocked global growth, from trusting local leaders to scale internationally, to the bittersweet decision to sell the company after decades of building.

This is a candid conversation about staying grounded, enduring setbacks, and the long journey from near-failure to lasting success, and why childhood dreams still matter at the finish line.

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What begins as a personal crisis quickly turns into a leap of faith. For Olivia Ferdi, everything changed seven weeks before her wedding, when a serious ACL injury forced her to confront her health, and her future, head on.

In this episode, Olivia shares how that moment sparked an immediate decision to walk away from a career in law and commit fully to building something of her own. She takes us behind the scenes of the early days of TRIP, from a chance meeting with a Selfridges PA at a vegan market to stacking cans floor-to-ceiling in her living room, and even launching the first-ever Deliveroo store from home during COVID.

Olivia also reflects on the realities of starting with no safety net, why having “skin in the game” matters, and the importance of not letting so-called best practice talk you out of your own instincts.

It’s a story about trust, navigating uncertainty, and what can happen when you back yourself fully and unapologetically, even when the path ahead isn’t clear.

IFS - award-winning Asset & Service Management software

👉 Reimagine your operations at:

https://highpfrmc.com/RWIH-IFS-au

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When Heights hit a wall after rapid early growth, founder Dan Murray faced a brutal truth: the product wasn’t the problem, the story was.

In this episode, Dan takes us inside the moment everything changed, explaining how a simple rebrand unlocked a new phase of growth, and why founders often look for answers in the wrong places when momentum stalls.

Dan is candid about the decisions that nearly broke him, including letting go of over half the team in a single day to keep the company alive, and walking away from high-profile influencer partnerships just before controversy hit. He opens up about the tension between ego and data, how his own love of science blinded him to what customers actually wanted, and why every brand needs an “edit button” when growth tactics start to carry reputational risk.

This is a clear-eyed look at the real cost of entrepreneurship: years of low pay, emotional strain, and hard calls made without certainty.

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👉 Reimagine your operations at:

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