In this episode of The Org Health Advantage, Keith Hadley and James Felton sit down with Andrew Keyt for a candid conversation on what really makes family businesses thrive—or unravel. From founder-to-sibling-to-cousin dynamics to the hidden “hats” people wear, Andrew reveals why most family enterprises don’t fail from strategy—they fail from unresolved relationships. You’ll hear how healthy governance creates clarity, how leaders earn credibility in the “successor’s curse,” why dividends can mask deeper emotional stories, and how to balance “business first” decisions with “family always” commitment.

What does it look like when a leader truly owns the health of the organization he or she leads?

In this episode of The Org Health Advantage, hosts James Felton and Keith Hadley sit down with Bobby Herrera, CEO of Populus Group and author of The Gift of Struggle. Bobby shares his unforgettable “bus story”—a simple act of kindness that shaped his life and company’s mission—and reveals how purpose and story can transform an organization. Joined by Cody Thompson, COO of Table Group the conversation dives into why trust is the most important business metric, how storytelling fuels growth and clarity, the power of rituals like the carabiner tradition and the Sherpa Award, why onboarding should feel like being welcomed into a community, & lessons on consistency, humility, and building cultures that last generations.

Whether you’re a CEO, team leader, or aspiring entrepreneur, this episode is packed with wisdom on leading with heart and creating workplaces where people can truly ascend the mountain.

Most exec teams obsess over the rally cry—what’s most important right now—and then breeze past the everyday measures that keep the business healthy. In this no-guest deep dive, Keith Hadley and James unpack Standard Operating Objectives (SOOs): the vital signs of your organization. Learn how to pick the right 6–10 SOOs, balance leading vs. lagging indicators, tie them to your strategic anchors, and run a fast red/yellow/green weekly rundown that surfaces what matters without drowning in slides. If you want meetings that drive focus—not reports—this one’s for you.