In this episode, Steve Carran sits down with Mike Baldinger, Co-Founder and Chief Strategy Officer at Evention, live from HITEC San Antonio, to uncover one of hospitality's most overlooked profit leaks: OTA revenue reconciliation.

While most hoteliers understand OTA commission costs, Mike explains why the real financial risk lies beneath the surface. From virtual credit card errors and overpaid commissions to billing mistakes and guest disputes, hotels could be losing hundreds of thousands of dollars annually without realizing it.

The conversation explores:

• Why OTA revenue leakage often goes undetected
• Common billing and reconciliation mistakes hotels make
• How inaccurate guest charges impact online reviews and brand reputation
• The hidden financial risks of disconnected hospitality systems
• Why Evention is building a "financial trust layer" instead of just another reconciliation tool
• Practical questions every GM and CFO should ask their finance team this week

Watch the FULL EPISODE on YouTube: https://youtu.be/vfM8Oa5ZkJo

Links:
Mike Baldinger on LinkedIn: https://www.linkedin.com/in/mikebaldinger/
Evention: https://eventionllc.com/

For full show notes head to: https://themodernhotelier.com/episode/301

Follow on LinkedIn: https://www.linkedin.com/company/the-..

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

How has hospitality technology evolved from the early days of CD-ROM site inspections to AI-powered sales intelligence?

In this special HITEC edition of The Modern Hotelier, David Millili sits down with Michael Waltman, Founder of Interactive Sites, to explore his remarkable journey from hotel operations to building one of the industry's most trusted group sales technology companies. Michael shares the story behind Interactive Sites, the evolution of ShareIt Online, and how the platform now helps nearly 13,000 hotels improve lead sharing and qualification.

The conversation also dives into Seller Ready, Interactive Sites' latest AI-powered solution that helps hotel sales teams evaluate RFPs, identify winning strategies, and make smarter decisions faster. They also discuss the future of AI in hospitality, improving lead quality, and the energy and innovation showcased at HITEC.

In this episode, you'll learn:

• How Interactive Sites pioneered hospitality technology before the web era
• The evolution of ShareIt Online and its impact on group sales
• Why lead quality matters more than lead quantity
• How AI is helping hotel sales teams qualify opportunities and win more business
• Key hospitality technology trends emerging from HITEC

Watch the FULL EPISODE on YouTube: https://youtu.be/gjgDUjOUy4A

Links:
Michael on LinkedIn: https://www.linkedin.com/in/michael-waltman-262a6995/
Interactive Sites: https://www.interactivesites.com/

For full show notes head to: https://themodernhotelier.com/episode/300

Follow on LinkedIn: https://www.linkedin.com/company/the-..

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

How can AI make hospitality more human instead of less?

In this special HITEC episode of The Modern Hotelier, David Millili and Steve Carran sit down with Noelani Schroy, VP of Global Sales at Onyx CenterSource, to explore the future of hospitality technology and why the industry's greatest competitive advantage will always be people.

Noelani shares why hoteliers need to better understand the travel agency perspective, how fragmented technology systems silently cost hotels valuable opportunities, and why implementing new technology is only the beginning—not the finish line. She also offers practical insights on using AI to enhance guest experiences, empower employees, and strengthen leadership rather than replace it.

In this episode, you'll learn:

• Why AI should create more human-centered hospitality
• The hidden costs of fragmented hotel technology systems
• Why understanding travel agents improves hotel relationships
• How AI is reshaping hospitality jobs and leadership
• What technology providers must do to stay customer-focused

Watch the FULL EPISODE on YouTube: https://youtu.be/59neZld_1FI

Links:
Noelani on LinkedIn: https://www.linkedin.com/in/noelanib/
Onyx CenterSource: https://onyxcentersource.com/

For full show notes head to: https://themodernhotelier.com/episode/299

Follow on LinkedIn: https://www.linkedin.com/company/the-..

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.