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The L&D Blueprint

The L&D Blueprint

By: The L&D Blueprint
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Welcome to the L&D Blueprint, where we provide the building blocks to great customer service, learning engagement, and development. Join us as we discuss our growth blueprint! The L&D Blueprint is partnered with Inktel L&D, a training and professional development service offered through Inktel Contact Center Solutions. Follow us on social media (Instagram: @Inktelld) to learn more!The L&D Blueprint Personal Development Personal Success
Episodes
  • Episode 9: Powered By Praise

    Episode 9: Powered By Praise
    Apr 23 2026

    Recognition is free… so why is it still so rare? In Powered By Praise, we dive into the surprising data behind why feeling valued keeps people engaged, loyal, and willing to go the extra mile.
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    6 mins
  • Episode 8: The DayMaker Difference

    Episode 8: The DayMaker Difference
    Feb 26 2026

    Join us as we unveil the DayMaker Formula and show how modeling excellence, leading with empathy, and recognizing others can transform your team, your culture, and every customer interaction!
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    5 mins
  • Pom Poms & Whistles

    Pom Poms & Whistles
    Nov 6 2025

    Explore the Cheerleader leadership style with special guest Rafael Perez! This powerful approach builds trust, boosts morale, and turns teams into communities. Learn how positivity and encouragement drive motivation and success, because when teams feel valued and energized, they don’t just work—they thrive.
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    25 mins
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