Systems help businesses run smoother while giving people clarity, confidence, and the ability to do their best work.

In this episode of the "Nice Business!" Podcast™, hosts Richard Train and Jim Bob Howard sit down with Liz Jenkins, Founder of A Fresh Space, for a practical and insightful conversation about why systems and processes matter more than most leaders realize. Liz shares how her company grew from a solo operation to a 30-person team by documenting knowledge, reducing clutter, and creating procedures that support both employees and clients.

Topics Covered:

00:00 – Episode Snippet

00:56 – Introducing our guest, Liz Jenkins of A Fresh Space

02:09 – How clutter affects productivity and mental load

06:19 – Systems are built through trial, feedback, and revision

07:58 – Tools must match how your team works

11:35 – Capturing details through procedures

14:50 – Documenting administrative tasks for continuity

16:33 – Procedures capture institutional knowledge

19:19 – Learning the “why” through doing the process

23:21 – Delegation lets leaders do the work only they can do

27:09 – Help people operate in their zone of genius

34:27 – Clients notice when every detail is handled

37:25 – Every business benefits from documented procedures

38:57 – Improvement requires data, not just feelings

41:13 – “Did we do what we said we would do?”

42:59 – Capturing client preferences for better execution

44:30 – Systems define what, how, and when

45:57 – Where to connect with Liz Jenkins

About Our Guest:
Liz Jenkins is a Certified Professional Organizer and the owner of A Fresh Space, widely recognized as a leader in the professional organizing industry. She serves as a NAPO National Committee Chair, is a founding member of NAPO Nashville, and is a sought-after national speaker. Liz regularly contributes to major media outlets, magazines, and blogs, sharing her expertise on topics including space and time management, move management, unpacking, decluttering, working with families, and the business of professional organizing.

Known for her clear, practical approach, Liz is passionate about helping people reduce clutter, streamline their environments, and create systems that support productivity and peace of mind.

Connect with Liz Jenkins:

• Web: https://www.afreshspace.com/media/
• FB: https://www.facebook.com/afreshspace
• IG: https://www.instagram.com/afreshspace/
• LinkedIn: https://www.linkedin.com/company/a-fresh-space/

Connect with Richard Train:

• Web: https://www.richardltrainconsulting.biz
• FB: https://www.facebook.com/profile.php?id=61578616461967
• LinkedIn: https://www.linkedin.com/in/richard-train-b39501349

Connect with Jim Bob Howard:

• Web: https://www.jimbobhoward.com
• X: https://x.com/jbhoward
• IG: https://www.instagram.com/jbhoward
• YT: https://www.youtube.com/user/jimbobhoward
• LinkedIn: https://www.linkedin.com/in/jbhoward