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The High Stakes Customer

The High Stakes Customer

By: Adrian Davis
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About this listen

 High Stakes Customer with Adrian Davis is dedicated to elevating how leaders think, speak, and act when serving their most important customers. Guided by Adrian’s mission to teach the mindset and behaviors that enable professionals to lead with empathy, clarity, and strategic discipline, the series brings forward the wisdom he has gained from more than thirty years of advising executives and strategic account teams around the world.©2025 Adrian Davis Economics
Episodes
  • Champion from the Top

    Champion from the Top
    Jan 28 2026
    Adrian Davis emphasizes executive visibility and sponsorship. He shows how senior leaders can build feedback loops with the field, reinforce customer-centric decision-making, and embed customer success as an organizational value.

    Recorded by ROC Vox Recordin & Production, Rochester, NY www.rocvox.com
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    15 mins
  • Coach for Transformation

    Coach for Transformation
    Jan 26 2026
    Managers become multipliers when they foster a culture of learning and collaboration. Adrian Davis illustrates how coaching across departments—sales, service, operations, and marketing—creates cross-functional alignment and continuous improvement.

    Recorded by ROC Vox Recordin & Production, Rochester, NY www.rocvox.com
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    16 mins
  • Measure What Matters

    Measure What Matters
    Jan 20 2026
    Adrian Davis shifts focus from lagging metrics to leading indicators, teaching leaders to measure the behaviors that drive success. By tracking engagement, insight generation, and proactive conversations, organizations evolve from reactive to predictive performance.

    Recorded by ROC Vox Recordin & Production, Rochester, NY www.rocvox.com
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    21 mins
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