The Gap? It's a Chasm!
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The Gap? It's a Chasm!
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We've been talking about the disconnect between leaders and frontline, which reflects a natural disconnect between strategy and execution. The gap we've been discussing, however, is really a chasm. It's deeper than we initially thought and the disconnect is causing change management to crash and burn more often than it succeeds.
Once you understand what the chasm is, it's easier to take steps to resolve it.
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