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The Future of Internal Communication

The Future of Internal Communication

By: Institute of Internal Communication
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The Future of Internal Communication podcast is a series commissioned by The Institute of Internal Communication.

Organisations today face widespread and continuous disruption. The way communication takes place within and across teams, departments and business units is more critical than ever.

The podcast hosts subject matter experts from within and outside internal communication, each sharing their insights on the future of work and the role of communication as an essential driver of workplace trust, connection, culture, innovation, resilience and performance.

Hosts Jennifer Sproul, Dominic Walters and Cat Barnard explore opportunity for internal communicators. In increasingly digital, data driven, distributed and on-demand work landscapes, their conversations with thought-leaders examine the human side of work.

Copyright 2021 All rights reserved.
Economics
Episodes
  • How to simplify internal communication with Chris Lovett
    Jun 24 2026

    Organisations face unprecedented levels of challenge. New technologies, economic and geopolitical instability and more create complexity on a scale most organisations are ill-equipped to address. Confusion reigns and most people at work struggle to know what to address first.

    But how much of our current work turmoil is compounded by out-of-date working practices and processes? How much day-to-day work activity no longer delivers value? Colleagues are endlessly busy but are they doing work that matters?

    This episode, Chris Lovett introduces the concept of workplace minimalism. His latest book Relentless is an elegy for simplifying work so that people can deliver better outcomes. For harried internal communicators, this is an episode not to be missed.

    About Chris Lovett

    Chris Lovett is an executive coach, TEDx speaker, and the author of two books about the power of less.

    His TEDx talk, 'Less Busy More Impact', and his bestselling first book Discovery of Less established him as one of the UK's most distinctive voices on sustainable work and living with less. His second book, Relentless: The Power of Doing Less in a Workplace that Demands More, brings that same philosophy into the workplace, helping the busiest of people manage their time, prevent burnout and navigate the chaos of modern work.

    Over the last ten years Chris has coached c-suite teams and senior leaders in FTSE100 companies spanning Europe, APAC and the US, as well as clients in the legal, retail and insurance industries.

    His work has been featured in The Times, The Independent, CEO Magazine, Marie Claire and HR Magazine, and he has appeared on dozens of podcasts including Leaders in Finance, Truth Lies and Work, and The Self Care Club.

    With endorsements from Olympic legend Colin Jackson CBE, Professor of Leadership Dr Megan Reitz and LinkedIn Top Voice Bruce Daisley, Chris strikes the perfect balance between inspirational coach and your mate down the pub, warm, witty and occasionally hilarious.

    Find Chris on LinkedIn: https://www.linkedin.com/in/chris-lovett-29176933/

    Chris’s website: https://www.chrislovett.co.uk/

    Chris’s SubStack: https://chrislovett3.substack.com/

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    55 mins
  • AI and the future of the intranet with Suzie Robinson
    Jun 10 2026

    As new generative and agentic AI’s become commercially available, the way colleagues access and consume information and knowledge at work is set to transform. Rather than browse an intranet, soon colleagues will interact with AI agents that cross-reference, interpret, summarise proprietary information and deliver insights in a fashion that’s customised to the unique needs of each user.

    This presents a massive opportunity for internal communicators, assuming of course that current intranet set-ups are optimally configured.

    This episode, digital employee experience consultant Suzie Robinson shares her experience of working with intranets and her predictions for how AI will transform the workplace in the coming years.

    Suzy on LinkedIn: https://www.linkedin.com/in/suzie-robinson/

    Clearbox website: https://www.clearbox.co.uk/

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    45 mins
  • AI and the future of internal communication with Frank Dias
    May 27 2026

    AI continues to dominate boardroom conversations. As organisations race to achieve efficiency gains, a key question for all professions is the extent to which these new technologies will transform core responsibilities.

    While certain elements of internal communication are, and should always remain, uniquely human, other more transactional components can be automated. But breaking down workflows isn’t always easy. It can be challenging to know where and how to get started.

    Internal communication consultant Frank Dias has worked with GenerativeAI since its launch in late 2022. In this episode he shares his experience, expertise, hints and tips for successful AI integration into internal comms activities.

    About Frank Dias

    Frank Dias is an AI Adoption & Change Consultant at Quilter, and the founder of Ai x Comms Lab, where he helps organisations build sustainable AI capability through a human-first lens.

    With over 15 years in communications, he brings a grounded, practical perspective to AI transformation, having led early AI integration across four complex global organisations.

    His work focuses on cutting through vendor promises to identify the real organisational conditions needed for successful adopt and foster AI aligned with your use cases.

    Find Frank on LinkedIn: https://www.linkedin.com/in/frankdias/

    Frank’s website: https://www.aixcommslab.com/

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    48 mins
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