Family mediation is not a "one-size-fits-all" process, but rather a flexible toolkit designed to adapt to the specific emotional and logistical needs of each family. Historically, mediation was almost exclusively an in-person experience, held in neutral office spaces to provide a safe and professional environment away from the home. However, the landscape shifted significantly during the pandemic, proving that digital sessions are not only possible but can be highly successful for those who require geographical flexibility or the comfort of their own "safe space".

While technology has made mediation more convenient, there is a distinct "energy" and level of communication that can only be captured in person. Mediators often find it more effective to "hold the room" when they can observe subtle body language, use physical gestures, and manage the room’s tone through presence rather than a screen. Digital platforms, while stable and cost-effective, can sometimes act as a filter, removing the nuances of inflection and human connection that often lead to the most profound breakthroughs.

Ultimately, the choice of mediation format is a collaborative, three-way decision between the mediators and the clients. Whether it is traditional face-to-face meetings in Saffron Walden, online sessions for those at a distance, or "shuttle" mediation for high-conflict cases where parties remain in separate rooms, the goal remains the same: to move from adversarial conflict toward a respectful, sustainable future. By tailoring the process to the specific situation, mediation remains a highly effective way to resolve disputes with clarity and care.

Format Flexibility: You can choose between in-person, online, or "shuttle" mediation depending on your comfort level and logistical needs.

The Power of Presence: In-person mediation allows mediators to use body language and human gestures to de-escalate tension and build trust more effectively than a digital screen.

The Online Advantage: Digital mediation is highly convenient for those with difficult work schedules, geographical distance, or those who feel more secure in their own homes.

Shuttle Mediation: This model is a vital tool for high-conflict cases or where legal orders (like non-molestation orders) are in place, as it keeps parties in separate rooms while the mediator "shuttles" between them.

Success Through Customisation: Mediation is most effective when the format is judged based on the individual needs of the two people involved, rather than a fixed rule.

Future-Focused Foundation: Beyond just making decisions, the goal of the process is to help re-write your roles as co-parents for the years ahead.

This episode of the EB & Co. Mediation podcast, featuring Emma Bradford and Charlotte Chambers, clearly outlines the five crucial areas, or 'strands,' that a separating couple must consider when navigating the breakdown of their marriage. The hosts stress that most people, having never gone through this process, are often unaware of the full scope of issues that require resolution. By addressing these five strands—which cover legal status, children, and finances—couples can move forward constructively and efficiently.

The Legal Framework and Child ArrangementsThe first strand is Divorce, which is the legal process that changes a couple's status from married to legally divorced. The hosts note that while this is often the "trigger word" that starts the separation process, it doesn't necessarily have to be the first action taken. They caution that a person's legal rights change once the final divorce paperwork is signed, which is why a solicitor would strongly advise resolving finances first. The second and third strands relate to children: Children's Arrangements (formerly custody and contact), focusing on where the children will live and when they will see each parent; and Child Maintenance, which is a separate financial issue that parents need to understand, particularly how it's calculated based on shared care and income differences.

Financial Disclosure and AffordabilityThe final two strands focus on finances. The fourth strand, Finances (assets and debts), requires couples to complete Financial Disclosure—a process of openly sharing all assets and liabilities to ensure decisions are based on fact. The hosts note that while couples can informally agree on a division at the "kitchen table," going through a formal process like mediation provides structure, ensures all assets are accounted for, and is strongly advised if they seek a legally binding agreement. The fifth strand is Affordability (income and expenditure), which is the least-understood but most crucial element. Here, the focus shifts to whether the proposed financial agreement is affordable for both parties once they are living in two separate households. As mediators, Emma and Charlotte help reality-check these decisions, ensuring the final agreement meets the needs of both parties so that a court would be likely to ratify it.

In this episode, Emma Bradford and Charlotte Chambers take a closer look at the MIAM – the Mediation Information and Assessment Meeting – which is the first step in the family mediation process. They unpack what the MIAM is really for, why it matters, and how it helps families explore whether mediation is right for them.

Emma and Charlotte reflect on the emotional state many people are in when they first attend a MIAM and explain how they gently assess each person’s situation – including any safety concerns or support needs – to ensure mediation is appropriate and safe. They discuss the meaning of “suitability,” the timing of mediation, and why each person’s readiness and understanding matters.

This episode also explores common questions like: Do I have to attend a MIAM? What does a mediator need to know? What happens if my ex doesn't know why we’re mediating? With warmth and honesty, the hosts share how the process is always designed to keep clients safe, supported, and empowered to make decisions that are right for them.

Whether you're considering mediation, supporting someone else, or simply curious about how it all works, this episode offers helpful insights into one of the most important first steps in the journey.