Everything starts in the mind – and in this episode of The Coaching Podcast, I sit down with Jaquie Scammell to explore what that really means for leaders navigating a fast-moving, AI-driven world. This is a conversation about perspective, presence, and performance – from how we manage our thoughts and energy in the micro-moments, to how we show up for others through feedback, coaching, and everyday service. We dive into the difference between being interested versus committed, why feedback is one of the greatest gifts you can give, and how leadership is ultimately about creating the conditions for people to thrive.

Jaquie Scammell is the CEO and Founder of ServiceQ and one of the leading voices in service leadership today, known for helping organisations strengthen human connection in a world that is moving faster, becoming more automated, and asking more of its people.

Her work sits at the intersection of leadership, culture and customer experience, where she partners with senior leaders to turn service from something people perform into something people live – embedded in behaviour, decision-making and the everyday moments that shape reputation.

As the architect behind Service Habits™ and 5D Service Leadership™, Jaquie has developed practical operating systems that help organisations build cultures of consistency, ownership and care – not as concepts, but as capabilities that drive performance.

She has worked across industries including aviation, banking, infrastructure and resources, with organisations such as BHP, Westpac, Melbourne Airport and Virgin Australia. A published, award-winning author, Jaquie is known for her ability to translate complex human dynamics into clear, actionable leadership.

In the room, she brings both edge and empathy, creating environments where leaders are challenged to think differently, take ownership, and step forward with clarity.

Website: https://serviceq.co/
LinkedIn: www.linkedin.com/in/jaquiescammell
Company: https://au.linkedin.com/company/serviceq
Instagram: https://www.instagram.com/jaquiescammellofficial/

Coach EM Turbo Tip: From the Wall to the Floor - Reflection Tool

Shout-out to the company CIMET (team India) for running an all-company "AS ONE" team-strengthening day, bringing their values from the "wall to the floor".

Here is one of the reflection tools that we used to bring their values to life:

LBW - think cricket! But we don't want you to go out - so think BLW:

B = Behaviour — What did you see? What was observed?
L = Learn — What did you learn or discover?
W = Wonder — What are you wondering as it relates to bringing this behaviour to life at work?

Simple. Practical. Powerful.

• Live inspired
• Practice improving
• Lead with Impact

Featured partner:
Today’s Turbo Tip with Coach EM is brought to you by trysam.ai — your match-making AI tool for people looking for a coach and coaches wanting the ideal client.

In this special Legacy Episode of The Coaching Podcast, Coach EM honours the life and work of Jim Loehr — world-renowned performance psychologist, bestselling author, and co-founder of the Human Performance Institute. Dr. Loehr sadly passed away on April 20, 2026, at the age of 83, leaving behind an extraordinary legacy that shaped athletes, coaches, leaders, and performers across the globe. From coaching 17 world number one athletes to transforming the way we think about energy, character, purpose, and performance, Jim’s work went far beyond winning. As he famously said, “It’s not about making a living, it’s about making a life.”

About Dr Jim Loehr

Dr. Jim Loehr was one of the world’s leading performance psychologists and the co-founder of the Human Performance Institute (HPI), the pioneering organization behind the science of energy management and sustained high performance. Over a career spanning more than three decades, his groundbreaking work influenced elite performers across sport, business, medicine, and law enforcement. Jim worked with 17 world number one athletes across sports including tennis, golf, basketball, football, hockey, boxing, motor racing, and the Olympics, while also advising Fortune 500 companies, FBI Hostage Rescue Teams, and military Special Forces.

A New York Times bestselling author of 17 books, including The Power of Full Engagement and Leading with Character, Jim believed that true performance was built from the inside out. His work focused not only on mental toughness, but on emotional strength, purpose, character, and energy management. Featured in publications including Harvard Business Review, Fortune, Time, Newsweek, and on programs such as Oprah, Today, and Nightline, Jim’s legacy continues to shape coaches, leaders, athletes, and high performers around the world.

1. “It’s not about making a living. It’s about making a life.”
2. “You don’t play tennis to be a great tennis player. You play tennis to grow up.”
3. “Having a deep sense of purpose is one of the most powerful things you will have as a human being.”
4. “Life is short. You have only so much energy to give.”
5. “The more you repurpose what you’re doing for something bigger than yourself, something magical happens.”
6. “You can’t be empty. You have to give a lot to get much back.”
7. “Everything you do has a consequence.”
8. “The best voice you can listen to is your own voice.”
9. “Preparation, preparation, preparation.”
10. “There’s no cheap way to the top.”
11. “The more prepared you are, the more confidence rises.”
12. “The mind follows your eyes.”
13. “Movement creates chemistry.”
14. “A competitor’s mind doesn’t roll out by itself.”
15. “Teach your kids to love what they do and have fun with what they do.”
16. “You play best when you feel open, free, relaxed, and calm.”
17. “The goal is not dependency. The goal is ownership.”
18. “My goal is to get you out of my life as quickly as possible.”
19. “I want you to become a better coach for yourself.”
20. “As a coach, you are in the influence business.”

Pure gold for leadership coaching — especially the ownership-before-accountability philosophy that shaped so much of Coach EM’s work.

The Power of Story
https://www.youtube.com/watch?v=D_0NnqkmVM4

Dr. Jim Loehr | X’s & O’s of Building Character
https://www.youtube.com/watch?v=rjRysxeyJPk&t=16s

Coach EM Turbo Tip: Feedback is the breakfast of champions. Clarity is kindness.

#1 driver of enhanced performance is: Fair. Frequent. Factual.

Start here:
Who is the person in front of you?

Then choose your conversation framework.

For a Socializer style, try Start / Stop / Steer:

1️⃣ What will you start doing?
2️⃣ What will you stop doing?
3️⃣ Where do you need to steer your energy this week/month?

• Live inspired
• Practice improving
• Lead with Impact

Featured partner:
Today’s Turbo Tip with Coach EM is brought to you by trysam.ai — your match-making AI tool for people looking for a coach and coaches wanting the ideal client.

What happens when coaching shifts from me to we? In this episode on The Coaching Podcast, I sit down with Carrie Sackett — America’s Loneliness Coach — to explore how connection, trust, and group dynamics unlock real growth. We dive into the power of “we language,” why radical presence is the foundation of great coaching, and how the Zone of Proximal Development comes to life through relationships. This conversation blends performance and emotional growth — and reinforces one simple truth: we grow faster, and deeper, together.

About Carrie Sackett

Carrie Sackett, MS, PCC, is known as America’s Loneliness Coach and is a speaker, trainer, and internationally published author specializing in emotional growth and connection. She works with individuals, groups, and organizations to help people break free from limiting inner narratives and build stronger relational skills through social therapeutic coaching. With a background in corporate leadership and employee engagement at companies like Deloitte, Bloomberg, and S&P, Carrie now focuses on creating meaningful human connection through group coaching, somatic awareness, and community-based growth.

Connect with Carrie:

Website: https://groupandcouplescoaching.com
Connect: https://www.linkedin.com/in/carrie-sackett-zpd-coaching/

I’ve recently returned from Sandpiper Beach in Coles Bay, on the edge of Freycinet National Park in Tasmania. Quiet. Still. Every wave is different.

Here’s the energy hack:

Sleep is your number one recovery tool.
And when your mind won’t switch off — use the wave.

Picture a slow, gentle wave rolling in and out.
Count down from 10.

Imagine drawing the number 10 in the sand.
Let the wave wash it away.

Then 9.
Then 8.

If your mind wanders?
No judgment. Start back at 10.

I’ve never made it to zero.

Simple. Calm. Effective. Let the wave do the work.

• Live inspired
• Practice improving
• Lead with Impact

Featured partner:
Today’s Turbo Tip with Coach EM is brought to you by trysam.ai — your match-making AI tool for people looking for a coach and coaches wanting the ideal client.

On The Coaching Podcast, WTA Tour coach Jared Jacobs joins me to unpack what really decides matches when the margins are small and the spotlight is big. Coaching at the highest level is a collaboration. It’s rarely about forehands and backhands. On the tour, it’s mental gymnastics. Pressure exposes character. Competition tests your training. And great coaching means knowing — before the heat of the moment — exactly how your player is going to respond when everything is on the line.

About Jared Jacobs

Jared Jacobs is a WTA Tour tennis coach and the founder of Mojo Tennis Boutique Training Center in Arizona. With a Master’s degree in Sports Psychology and a bachelor’s degree in psychology from the University of Pennsylvania, Jared blends elite performance coaching with a deep understanding of the competitive mind. A former Division I player at the University of Pennsylvania and three-time U.S. Senior National Team member, Jared brings firsthand competitive experience to his coaching philosophy.

Throughout his coaching career, he has worked with world-class athletes including Natasha Zvereva and played a key role in helping Bethanie Mattek-Sands capture the 2019 US Open Mixed Doubles title and the 2019 Beijing Open Doubles title. At Mojo Tennis, Jared is known for developing competitors who train with intention — combining technical precision, emotional regulation, and mental resilience. His perspective spans both tennis and padel, offering a modern lens on competition and performance development.

Outside the court, Jared is a PTR Certified Coach who enjoys rock climbing, longboarding, golf, table tennis, and backgammon. He supports animal rescue shelters, speaks English, Italian, and French — and has been known to travel through airports on Heelys.

Connect with Jared

Website: http://mojotennis.net/

In this powerful conversation with David Cory, we unpack the real difference between EI and EQ — and why emotional intelligence is no longer a “soft skill,” but a leadership necessity. We explore vulnerability (and the myth of “big boys don’t cry”), the idea of sharing emotions instead of wearing them, and how to “name it to tame it” rather than stuffing feelings down. David breaks down transformational vs transactional leadership, the true meaning of self-awareness and impulse control, and why your influence ultimately comes down to your self-regard, independence, and presence with empathy. Plus — one absolute gold-dust coaching question you’ll want to steal: “Why won’t you let me help you?”

“If your emotional abilities aren’t in hand, if you don’t have self-awareness, if you’re not able to manage your distressing emotions, then no matter how smart you are, you’re not going to get very far.” — Daniel Goleman

About David Cory - Founder & Leadership Development Coach

David Cory is a leadership development coach, trainer, and consultant recognised for his expertise in applying emotional intelligence to improve individual and organisational performance.

Since 1998, David and his team have implemented EI development programs with leaders in some of the world’s most progressive organisations. He has been a keynote speaker at conferences globally, including Harvard Medical School, and is a six-time keynote speaker at the Asia HR Congress (Bahrain, Brunei, Singapore, and Kuala Lumpur twice). Most recently, he delivered a keynote at the World of Tomorrow Leadership Conference in Paradise Island, Maldives.

Connect with David:

Website: https://www.eitrainingcompany.com
Personal LinkedIn: https://www.linkedin.com/in/emotionalintelligence/
Company LinkedIn: https://www.linkedin.com/company/the-emotional-intelligence-training-company-inc-