The Chief Customer Officer CXO Handbook
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.
Add to basket failed.
Please try again later
Add to wishlist failed.
Please try again later
Remove from wishlist failed.
Please try again later
Adding to library failed
Please try again
Follow podcast failed
Unfollow podcast failed
The Chief Customer Officer CXO Handbook
-
Narrated by:
-
By:
About this listen
We asked Chief Customer Executives and CX leaders about their greatest challenges in establishing or optimizing their companies’ Customer Experience (CX) programs. Our research uncovered the core elements of stress, friction, and success in setting up, managing, and optimizing CX management programs. We discovered three surprising patterns that distinguish outperforming from under-performing enterprises. CX Reset challenges — One of the biggest execution challenges is for coalitions to decide what infrastructure is necessary to move the firm from stagnant to stellar. This handbook shows how.
No reviews yet