In this episode of the Building Official Brief, OBOA President John Lane discusses the importance of customer service in building departments with Mike Seiling, Chief Building Official in Kitchener. They explore how customer service intersects with enforcement, share examples of effective practices, and emphasize the need for proactive communication and relationship-building with customers. The conversation highlights the value of trust, respect, and continuous improvement in delivering quality service to the community.

• In this inaugural episode of the Building Official Brief, OBOA invites Paul Martin, a legal expert in building regulations, to discuss the Huether vs. Sharpe case. The conversation delves into the evolving responsibilities of municipalities regarding building permits, particularly in light of a recent court ruling.
• Paul emphasizes the importance of maintaining accurate records and duty to monitor. The discussion also touches on the historical context of building inspections and the challenges faced by officials in managing older permits, especially those that may have been lost or improperly documented over the years.
• As the episode progresses, Paul and John explore the practical steps that building officials can take to ensure compliance with current regulations while addressing the complexities introduced by this legal case. They highlight the need for a proactive approach in managing permits that have not been finalized and the importance of clear communication between municipalities and property owners.
• Please be informed that the content in this podcast is not to be taken as legal advice.