What if hospitality businesses could do more than just make profit?

In this season finale of Talking Hospitality, we’re joined by Michael Tingsager, founder of Hospitality Mavericks, to explore a bigger question facing the industry — can businesses genuinely be a force for good, or is that just talk?

Drawing on real examples and his “seven tenets” framework, Michael breaks down how the most progressive hospitality brands are building strong cultures, making better decisions, and creating long-term impact — not just short-term success.

This conversation goes beyond trends. It challenges how you think about leadership, culture, and responsibility in hospitality today.

Because if we’re honest… the industry doesn’t just need better operators. It needs better thinking.

And that starts here.

🔥 Key Takeaways

• Profit and purpose aren’t opposites — they rely on each other
• Culture isn’t a “nice to have” — it’s the engine of performance
• You can’t copy great businesses — you have to build your own model
• Clarity of purpose is the foundation of every successful organisation
• Frontline empowerment drives better customer experience
• Long-term thinking beats short-term wins every time

Contact Us: hey@talkinghospitality.com

Links to References in Episode:

Talking Hospitality Blogs

Talking Hospitality Courses

Talking Hospitality podcast Episode 46: How You Can Find Purpose

Talking Hospitality podcast Episode 50: How Do You Make A Podcast?

Hospitality Mavericks podcast Episode 29: Nisha Katona

Hospitality Mavericks podcast Episode 287: Ari Weinzweig

Hospitality Mavericks podcast series: Living The SIX Tenets Of Agile Hospitality Episodes

Ari Weinzweig's Four Books

Companies Mentioned:

Dishoom

Pizza Pilgrims

Paddy & Scotts

Zingerman’s

Mowgli's

How do you actually write your first book — and more importantly, finish it?

In this episode of Talking Hospitality, we explore what it really takes to move from idea to a completed book. This isn’t about waiting for inspiration or having the perfect concept. It’s about structure, discipline and doing the work.

Timothy R Andrews and Joe McDonnell are joined by Monica Or, who shares her experience of writing alongside her work in hospitality consultancy. The conversation breaks down how to start writing, how to organise your thinking, and why so many people never get past the first few pages.

What becomes clear is that writing a book isn’t that different from building a business. It requires clarity, consistency and the ability to keep going when motivation drops.

If you’ve ever thought about writing a book — or starting something you keep putting off — this episode offers a practical and honest perspective on what it actually takes.

In This Episode

• How to write your first book
• How to start writing when you don’t know where to begin
• Turning ideas into structure and chapters
• Why most people never finish writing a book
• The role of discipline and consistency
• Overcoming overthinking and self-doubt
• Applying business thinking to creative work

• Writing a book starts with structure, not inspiration
• Most people struggle to finish because they overthink the process
• Discipline and consistency matter more than talent
• Breaking ideas into smaller parts makes writing manageable
• The same mindset used in business applies to writing
• Progress comes from doing the work, not waiting for the right moment

To find out more about Star Quality Hospitality visit starqualityhospitality.co.uk

This episode of Talking Hospitality explores one of the most important topics in the industry today: how we treat people at work.

Timothy R Andrews and Joe McDonnell are joined by John Herity, Operations Manager at the Caledonian Club, to discuss leadership, mentoring and creating environments where people can genuinely succeed.

John shares his journey through hospitality, from early roles in London to working in some of the most prestigious environments, before returning to the Caledonian Club — a place known for its long-serving team and strong culture.

The conversation focuses on how the industry has changed, particularly in how younger generations view work. John explains why treating young people with respect, giving them responsibility and allowing them to make mistakes is essential if businesses want to retain and develop talent.

There is also a deeper discussion around mentoring, leadership and the role managers play in shaping careers. Rather than simply giving answers, John shares why guiding people to find their own solutions leads to stronger confidence and long-term growth.

This episode is a practical reflection on leadership in hospitality — and a reminder that great businesses are built on how people are treated every day.

Show Notes

In this episode we discuss:

• John Herity’s career journey in hospitality
• Life inside a private members’ club
• How hospitality has changed over the years
• Attracting and retaining younger talent
• Why respect and autonomy matter at work
• Learning through mistakes and real experience
• The difference between good and bad managers
• Mentoring and developing future leaders
• Creating a genuine “home from home” culture
• Why small behaviours (like saying hello) matter

💡 Key Takeaways

1. Young people want respect and autonomy

They respond to how they are treated — and expect to be trusted and supported.

2. Mistakes are part of learning

Creating safe environments where people can learn without fear leads to better teams.

3. Leadership is shown in small moments

Simple behaviours like saying hello or thank you shape culture more than policies.

4. Mentoring is about guidance, not answers

Helping people find their own solutions builds confidence and long-term capability.

5. Culture drives retention

Environments where people feel valued lead to long-serving teams and stronger businesses.

6. You can learn from bad managers too

Negative experiences often shape better leadership behaviours later on.

• Caledonian Club
• PwC
• Close Brothers
• Credit Suisse
• Barclays
• State Street

Contact John on: jh@caledonianclub.com

In this episode of Talking Hospitality, Timothy R Andrews and Joe McDonnell sit down with Gary King, owner of Collins King & Associates, to explore what hospitality recruitment looks like after decades of disruption, change and survival. Gary shares his journey from chef to recruiter, his early work with football clubs including Tottenham and Arsenal, and how those experiences shaped his ability to recognise talent and understand hospitality from the inside.

The conversation moves through the realities of building and sustaining a recruitment business through multiple downturns, including the financial crash, Brexit, the pandemic and the challenges currently facing hospitality operators. Gary reflects on resilience, optimism and why hard work, relationships and real industry knowledge still matter.

Timothy, Joe and Gary also unpack how recruitment has changed over the years, from print advertising and fax machines to LinkedIn and AI. While technology has transformed the speed and tools of recruitment, the discussion makes a strong case that human judgement, cultural understanding and long-term relationships still sit at the heart of finding the right people.

This is a practical and reflective episode about careers, change, optimism and the enduring value of hospitality people who really know the industry.

1. Hospitality recruitment is built on relationships
2. Technology helps, but strong networks and real industry knowledge still drive the best hiring decisions.
3. Resilience matters more than ever
4. Gary’s story shows that recruitment and hospitality both go through hard cycles, but determined people find ways through them.
5. AI will change recruitment, not replace it completely
6. Tools evolve, but judgement, nuance and understanding people remain human strengths.
7. Specialist recruiters still have a place
8. At senior and difficult-to-fill levels, expertise, trust and deep market knowledge still carry real value.
9. Culture fit needs careful handling
10. It is less about vague “fit” and more about understanding team dynamics, personalities and how people will work together.
11. Hospitality keeps moving
12. The industry has taken repeated hits, but its adaptability and people-first nature continue to make recovery possible.

Companies mentioned in this episode:

• Arsenal
• Tottenham Hotspur
• Smart Group
• Angela Hartnett
• Blue Arrow
• Reid
• Reed Catering Recruitment
• Evolve Hospitality
• Collins, King and Associates
• Kevin Campbell Foundation
• Springboard
• Everton

This episode of Talking Hospitality explores a fundamental question: how do people actually learn at work?

Regular host Timothy R Andrews takes a back seat on this one, with Tracey Rashid and Joe McDonnell taking the lead.

They are joined by Steve Dineen, CEO of Fuse Universal, to challenge traditional approaches to training and development — particularly in fast-paced industries like hospitality.

Steve shares how his early experience as a technical trainer led him to question why so much workplace learning fails to engage people. He explains why long-form, compliance-led training often misses the mark, and why modern learning needs to reflect how people behave outside of work.

The conversation introduces the concept of “learning at the point of need” — accessing knowledge in the moment it’s required — and explores how platforms like YouTube and ChatGPT have reshaped expectations around learning.

Steve also highlights the importance of capturing knowledge from the best people within an organisation and making it accessible to everyone. Combined with strong leadership and the right culture, this approach can improve onboarding, build confidence and ultimately support retention.

This episode offers a practical perspective on how hospitality businesses can rethink learning to better support their teams and performance.

📌 Show Notes

In this episode we discuss:

• Why traditional workplace training often fails
• The concept of “point of need” learning
• Bite-sized vs long-form learning
• Learning behaviours influenced by YouTube and ChatGPT
• Capturing knowledge from top performers
• Improving onboarding and reducing time to competence
• The link between learning, confidence and retention
• The role of leadership in driving engagement
• AI and inclusivity in learning design

💡 Key Takeaways

1. Most training fails because it doesn’t fit reality

Frontline teams don’t have time or patience for long, rigid courses.

2. Learning should happen when it’s needed

“Point of need” learning is more effective than trying to store knowledge in advance.

3. People learn like consumers now

YouTube, Google and ChatGPT have reset expectations for speed and accessibility.

4. Knowledge already exists inside your business

The challenge is capturing it and making it accessible to everyone.

5. Leadership drives learning culture

Engagement increases when managers actively participate and promote learning.

6. Confidence is the real outcome

When people feel capable in their role, performance and retention improve.

Links referenced in this episode:

• www.fuseuniversal.com
• Steve Dineen on LinkedIn

This bonus episode of Talking Hospitality, recorded live at Confex 2026, explores one of the most misunderstood roles in the industry: human resources.

Timothy R Andrews speaks with Jonathan Napier, HR Director at the Jumeirah Carlton Tower and a volunteer advocate for HR in Hospitality, a non-profit network dedicated to championing people professionals across the sector.

Jonathan shares what HR actually does inside hospitality businesses — and why the function is far more than hiring, payroll or policies. At its heart, HR is about supporting people, developing talent and ensuring teams have the guidance and structure they need to succeed.

The conversation also explores the work of HR in Hospitality, a volunteer-led organisation that has spent three decades bringing HR professionals together through events, education and networking. Jonathan explains why advocacy for HR as a career matters, why operational experience is invaluable for future HR leaders, and how hospitality offers career progression without the traditional academic route.

The episode also tackles one of the most talked-about topics in business today: AI. Jonathan shares why technology won’t replace HR, but why professionals who understand AI will have a powerful advantage in the future.

At its core, this episode is about people — and the individuals working behind the scenes to support the teams that keep hospitality running.

Show Notes

In this episode we discuss:

• What HR actually does in hospitality businesses
• Why HR is often misunderstood within organisations
• The role of HR in Hospitality, a volunteer advocacy network
• Supporting HR professionals through education, networking and industry events
• Why operational experience makes better HR leaders
• Hospitality as a career without traditional academic barriers
• The future of HR in a world influenced by AI
• Why technology should support HR — not replace it

Key Takeaways

1. HR is fundamentally about people

At its core, the role is to guide, support and protect employees while helping organisations operate effectively.

2. HR has evolved significantly

What once focused mainly on payroll and administration has become a strategic function that supports culture, development and business performance.

3. HR in Hospitality advocates for the profession

The volunteer-led organisation brings HR professionals together through learning events, industry collaboration and recognition programmes.

4. Operational experience strengthens HR leaders

Jonathan argues that HR professionals who have worked in frontline hospitality roles often communicate more effectively with operational teams.

5. Hospitality offers real career progression

Unlike many industries, hospitality allows people to build senior careers without traditional academic pathways.

6. AI will change HR — but not replace it

Technology will streamline administrative tasks, allowing HR professionals to spend more time supporting people.

Companies mentioned in this episode:

• MMG Events
• Jumeirah Cotton Tower
• HR in Hospitality
• Graphic Kitchen
• HJ UK Hospitality Jobs UK
• NMG Events

This bonus episode of Talking Hospitality is recorded live at Confex in London and shines a light on an unusual but powerful initiative bringing the industry together.

Timothy R Andrews sits down with Paul Gilley, founder of the London Hospitality Festival, to discuss Hospitality Fight Night — an event that takes hospitality professionals with no boxing experience and puts them through a 12-week training journey before stepping into the ring in front of hundreds of industry peers.

But this event isn’t really about boxing.

It’s about resilience, wellbeing, confidence and community. Participants train together, build friendships and challenge themselves in ways many never expected. The evening itself becomes a celebration of the industry, with leaders and colleagues gathering to support the fighters and raise funds for Hospitality Action, the charity that supports hospitality workers in times of crisis.

Paul also shares the wider story behind the London Hospitality Festival — an event that has grown over nearly two decades to bring thousands of hospitality professionals together through sport, connection and shared purpose.

This episode is a reminder that hospitality is at its best when people come together, support one another and invest in the wellbeing of the industry.

Show Notes:

In this episode we discuss:

• The idea behind Hospitality Fight Night
• Why hospitality professionals are stepping into the boxing ring
• The 12-week training journey participants go through
• Confidence, fitness and personal development through sport
• The role of community and camaraderie in hospitality
• Raising funds for Hospitality Action
• The story behind the London Hospitality Festival
• Why wellbeing and looking after people matters more than ever in hospitality

Key Takeaways:

1. Hospitality Fight Night is about the journey, not the boxing

Participants train for twelve weeks, building confidence, resilience and friendships along the way.

2. Community is one of hospitality’s greatest strengths

Events like this remind people that the sector works best when it comes together.

3. Personal growth can come from unexpected places

Many participants start with no boxing experience but finish with new skills and confidence.

4. Charity remains at the heart of the industry

Funds raised from the event support Hospitality Action, helping hospitality workers when they need it most.

5. Sport has long been a connector in hospitality

The event builds on the legacy of the London Hospitality Festival, which brings thousands of professionals together each year.

6. Wellbeing is now central to leadership in hospitality

Paul reflects on how the industry has shifted towards caring more about people, culture and mental health.

Paul Gilley explains Hospitality Fight Night, where hospitality professionals train for 12 weeks to step into the ring and raise money for Hospitality Action.

Links referenced in this episode:

• hospitalityaction
• hospitalityfightnight
• paulgilly
• hospitalityjobsuk
• hjuk
• graphickitchen
• mmgevents

In this episode, Timothy R Andrews sits down with operator and campaigner Andy Lennox in the Old Thatch pub in Dorset to talk about what’s really happening behind the scenes in hospitality right now. Andy shares his journey from building Co-Tai into a multi-site business (and the reality of private equity ownership), to launching Nusara, and growing a pub portfolio in a market that keeps getting tougher.

The conversation moves quickly from business story to industry survival. Andy explains why the sector is “busy but broke”: rising utilities, rent pressure, business rates shocks, and margins shrinking to the point where reinvestment becomes impossible. He unpacks the Wonky Table campaign, why the “no Labour MPs” sticker spread, and how press, trade bodies and political pressure combine when an industry finally decides it’s had enough.

It’s a practical, blunt, and sometimes controversial discussion about tax reform, VAT, business rates, and why hospitality needs to get better at explaining its economic importance — and the consequences when it isn’t heard.