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In this episode of Start Grow Manage, Jeff Loehr sits down with Stuart Garzarelli and Michael Ratka of Agiliti—a powerhouse MSP with a surprising origin story. Discover how a life-changing injury sparked Stuart's journey into tech, how both founders weathered the 2008 economic storm, and why “curiosity” and “tenacity” are more than just buzzwords at Agiliti—they're the backbone of their success.

You’ll hear how they evolved from firefighting IT issues to solving high-impact business problems, turning their clients into raving fans. Learn how they transitioned from techs to trusted advisors, the critical mistakes they avoided, and how manufacturers benefit from their laser-focused strategic approach. If you're an MSP founder ready to shift from chaos to clarity, you won’t want to miss this one.

🎧 Tune in for real talk, actionable insights, and the business truths every MSP owner needs to hear.

👤 Jeff
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Connect w/ Agiliti ⭐️
Stewart Garzarelli https://www.linkedin.com/in/sgarzarelli/
Michael Ratka https://www.linkedin.com/in/michael-ratka-2bbb7464/

⭐️ LEARN MORE: https://startgrowmanage.com/cta-yt

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Start, Grow, And Manage a scalable MSP that powers an extraordinary life. Our tools, practices and processes help you engage, energize and execute on building a business that powers an extraordinary life. Learn more about our programs and how they can fuel your fire.

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🎧 In this episode of Start Grow Manage, Jeff Loehr chats with Michael Vertolli, President of ComTecSystems, about one of the most overlooked opportunities for MSPs—strategic partnerships. What starts as a story about installing mobile phones in the ‘90s quickly evolves into a deep dive on how ComTec transformed into a leading cloud and telecom consultancy. Mike doesn’t just talk theory—he lays out how smart partnerships can unlock new revenue, boost client loyalty, and help MSPs break out of the tech-only trap.

They also touch on the rise of AI in telecommunications, and why the key to long-term growth isn’t about selling more tech—it’s about solving real business problems. If you’re an MSP owner who wants to scale without being stuck in the weeds, this conversation is your blueprint.

Tune in to learn how to shift from overwhelmed technician to strategic business leader—and why collaboration might just be the most powerful tool in your growth toolbox.

👤 Jeff

https://www.linkedin.com/in/jeffloehr/

https://twitter.com/jeffloehr

Connect w/ Michael ⭐️

https://comtecsystems.net/partner-program/?utm_source=start%20manage%20grow&utm_medium=podcast&utm_campaign=mike%20vertolli

https://www.linkedin.com/in/michael-vertolli-66b60112/

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Start, Grow, And Manage a scalable MSP that powers an extraordinary life. Our tools, practices and processes help you engage, energize and execute on building a business that powers an extraordinary life. Learn more about our programs and how they can fuel your fire.

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In this episode of Start Grow Manage, Jeff Loehr chats with MSP hiring pro Mark Agovino, who’s spent the last two decades transforming how tech companies build teams. Mark breaks down why the old-school recruiting model is broken—and how his flat-fee, managed hiring service helps MSPs save big while hiring better. They dig into cultural fit, the power of behavioral interviewing, and how aligning with your core values is a game-changer. Plus, they preview the upcoming SWAT workshop, where MSPs will level up their client conversations.

👤 Jeff

https://www.linkedin.com/in/jeffloehr/

https://twitter.com/jeffloehr

Connect w/ Mark ⭐️

https://onboardtac.com

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Start, Grow, And Manage a scalable MSP that powers an extraordinary life. Our tools, practices and processes help you engage, energize and execute on building a business that powers an extraordinary life. Learn more about our programs and how they can fuel your fire.

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