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ServiceNow Podcasts

ServiceNow Podcasts

By: ServiceNow Community Podcasts
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ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!

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2026 ServiceNow Community
Politics & Government
Episodes
  • Your data should speak your language with Säde Haveri
    Feb 26 2026

    Most data and AI initiatives don't fail on technology — they fail on meaning. In this episode, Juan and Tim chat with Säde Haveri, who makes the case that metadata is the bridge between systems and people: the language and structures that help humans understand, trust, and use data in their daily work. Her focus isn't on building smarter pipelines, but on turning complexity into shared understanding so that data actually drives decisions and behavior change. Because if your data doesn't speak your language, it simply won't work for you.

    See omnystudio.com/listener for privacy information.

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    56 mins
  • TAKEAWAY - Your data should speak your language with Säde Haveri
    Feb 26 2026

    This is the takeaway episode with Säde Haveri where she makes the case that metadata is the bridge between systems and people. Most data and AI initiatives don't fail on technology — they fail due to the lack of meaning. If your data doesn't speak your language, it simply won't work for you.

    See omnystudio.com/listener for privacy information.

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    6 mins
  • UTG Unlocked: AI Careers, Partnering with AI, and Understanding Global Cloud Services at ServiceNow
    Feb 19 2026

    AI is transforming how businesses operate and how early-career talent grows. In this episode, UTG Unlocked, Mark Stockford (GVP, Global Cloud Operations) and Alyssa Gerhart (former intern, now full-time employee) share how AI is reshaping work at ServiceNow—from strategic impact to day-to-day execution. Our guest hosts Jorden Shelton and Cynthia Mathenge guide the conversation and explore real AI use cases like Unity, RAG-based duplicate detection, and intent detection, while emphasizing the importance of critical thinking and strong fundamentals.

    In this episode, designed not just for recent interns, you’ll learn how AI is expanding career paths, how teams like Global Cloud Services power innovation behind the scenes, and what interns and early-career professionals can do now to grow: stay curious, use AI intentionally, seek mentors, and don’t just consume—contribute.

    UTG is the engine behind the scenes here at ServiceNow — enabling innovation, maintaining production environments, supporting internal teams, and driving operational excellence. It connects strategy to execution by combining engineering, cloud operations, and technology operations to deliver stable, high-performing systems that allow the business and customers to succeed.

    For more information about the Early Careers program visit - https://careers.servicenow.com/early-careers/

    00:00 Welcome & What ‘UTG Unlocked’ Is All About 
    02:50 Meet the Panel: Mark, Alyssa, Jorden & Cynthia 
    04:29 Segment 1: How AI Is Impacting the Business (Customers vs. Employees) 
    06:26 Skills That Matter in an AI-Powered Workplace 
    09:52 Real AI Use Cases: Unity, Agents, and Faster Ops 
    13:57 AI and Career Growth: New Roles, New Paths, Partnering with AI 
    18:56 Advice for Early-Career Talent: Stay Curious, Build, Contribute 
    20:41 Segment 2 Kickoff: Rapid-Fire Fun
    28:50 Pulling Back the Curtain: What is GCS
    30:37 GCS as a Superhero: Operating in the Shadows Like Batman 
    31:35 The Hidden Work: Solving Customer-Created Problems & Root-Cause Hunting 
    33:37 Alyssa’s Journey: Intern to FTE, Mentorship, and Scaling Developer Productivity 
    35:38 What’s Next: Emerging Tech on the Radar (AI to Quantum Computing) 
    37:15 Closing Takeaways: Keep Learning, Use AI Wisely, Ask Questions, and Give Back 
    40:12 Final Words & Where to Learn More

    See omnystudio.com/listener for privacy information.

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    44 mins
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