Service Managers, Fixed Ops Directors, and Service Advisors — If your service department feels busy but results stay inconsistent, the issue probably isn't your people. It's your system.

In this episode of Service Drive Revolution #344, Chris Collins answers real questions from service managers and breaks down why broken Fixed Ops systems create advisor burnout, technician inefficiency, and customer frustration — even in dealerships with great employees.

This episode covers:

✅ Why good people fail inside bad systems

✅ How poor process design increases unapplied labor and stress

✅ Why convenience and ease drive customer retention

✅ How quick lube setups often hurt long-term profitability

✅ Why the real competition is anywhere customers can service their vehicle

✅ How service managers regain control by fixing systems first

If you're a service manager or advisor dealing with: - Constant chaos in the service drive - Missed opportunities and low retention - Inconsistent technician performance - High stress with little improvement

👉 This episode will change how you think about Fixed Ops systems and leadership.

#ServiceManager #FixedOps #DealershipService #CustomerExperience #ServiceDriveRevolution #ChrisBulldogCollins

🛑 On-Demand Training For Huge Results: https://shorturl.at/j7J8u

🛑 Book a free 30-min. discovery call for coaching that grows your profits: https://calendly.com/cci-schedule/30-minute-discovery-call-with-chris-collins-inc?utm=SDRPod&month=2025-12

🛑 Best Selling books on making your Fixed Ops a money printer: https://chriscollinsinc.com/shop/

🛑 Got a question? Call us at 1-833-3-ASK-SDR

🛑 Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com

Service Managers and Service Advisors — If you're dealing with angry customers, escalations, or CSI issues, the problem usually isn't the customer. It's the system behind the interaction.

In this episode of Service Drive Revolution #343, the conversation breaks down why most "difficult customers" in Fixed Ops are created by poor communication, unclear expectations, and weak leadership systems — and how service managers can fix it.

This episode covers:

✅ Why arguing with customers makes situations worse

✅ How poor communication creates unnecessary conflict

✅ The leadership skill of absorbing tension and defusing emotion

✅ How to trace customer complaints back to process failures

✅ Why intention matters more than being "right"

✅ How to turn upset customers into long-term loyal customers

If you're a service manager, service advisor, or Fixed Ops leader struggling with:

- CSI problems

- Customer escalations

- Negative reviews

- Advisor burnout

- Constant complaints

👉 This episode will change how you approach customer conflict in the service drive. #ServiceManager #FixedOps #DealershipService

#CustomerExperience #ServiceDriveRevolution #ChrisBulldogCollins

🛑 On-Demand Training For Huge Results: https://shorturl.at/j7J8u

🛑 Book a free 30-min. discovery call for coaching that grows your profits: https://calendly.com/cci-schedule/30-minute-discovery-call-with-chris-collins-inc?utm=SDRPod&month=2025-12

🛑 Best-selling books on making your Fixed Ops a money printer: https://chriscollinsinc.com/shop/

🛑 Got a question? Call us at 1-833-3-ASK-SDR

🛑 Grab Chris's New Leadership Book I AM LEADER: https://iamleader.com