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Service Design Podcast

Service Design Podcast

By: Service Design Podcast
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In this podcast Laurens Somers and Jeroen Depuydt, Service Designers at Knight Moves Belgium have conversations about Service Design with practitioners from around the world. This podcast is produced in collaboration with the Service Design Network.Copyright 2026 Service Design Podcast Art Economics Management Management & Leadership Political Science Politics & Government
Episodes
  • #65 - Modernising digital services at scale with Hefen Wong

    #65 - Modernising digital services at scale with Hefen Wong
    Apr 14 2026

    What does it take to modernise a live government system? Hefen Wong from Singapore’s Ministry of Manpower shares how an 18-year-old Employment Pass platform was transformed into a user-centred digital service: through prioritising user value, smart use of research, and agile ways of working.
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    56 mins
  • #64 - Building customer experience with Sheila Kesselaers and Tomas De Preter

    #64 - Building customer experience with Sheila Kesselaers and Tomas De Preter
    Mar 9 2026

    We visit Sheila Kesselaers and Tomas De Preter at Reynaers Group HQ: how do they grow the shift to a Customer Experience mindset at a systems company in the world of building elements?
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    47 mins
  • #63 - Service Design for NORCS with Mia Mo, Robyn Carino, and Samiha Essakhi

    #63 - Service Design for NORCS with Mia Mo, Robyn Carino, and Samiha Essakhi
    Feb 2 2026

    We talk with Mia Mo, Robyn Carino, and Samiha Essakhi as they take us through the innovative model they co-created to integrate health, social, and physical supports directly within Naturally Occurring Retirement Communities (NORCS).
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    50 mins
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